Liz was amazing Came in to cash a check she was…read more Super friendly and helpful Definitely deserves a raise!!

I was initially pleased with the ease of obtaining a payday loan. Now I am thoroughly disgusted…read morewith ACE and the whole process. To start the loan process, I was advised by my local ACE store (7250 Fair Oaks Blvd. Carmichael, CA) to submit an application for a Payday loan online to make it easier, then I could just come into the store to get my loan. Well, I did as I was instructed and got "pre-approved" for the loan. Then I get an email saying I was approved and the due date was August 8, 2022. I also submitted my banking information online. I was told by my local ACE store that the loan would not be taken out of my bank account unless I DIDN'T PAY the loan (and the banking info was back up for the payment). I was also then told I might not be able to pick up the loan in store since I did my application online (ONLY BECAUSE I WAS TOLD TO)! After some misinformation and confusion, I went into my local ACE store and picked up the loan on July 13, 2022. Next thing I know I'm getting emails saying my loan is in collections and I start getting harassing phone calls from the Collections Department FOR A LOAN NOT EVEN DUE UNTIL AUGUST 8, 2022. After speaking to numerous ACE customer service reps, I discovered that ACE believed my bank account was closed. I explained that it WAS NOT TRUE and my bank account was and STILL IS open. Obviously ACE has some type of system error but nobody gave a darn. Not one person looked into this error to correct it and instead I get treated like a common criminal rather than a customer. I went in to the store today to pay my loan off THREE DAYS EARLY and the customer service rep couldn't find my account but found it under collections. WHY WOULD I BE IN COLLECTIONS FOR A LOAN THAT WASN'T DUE YET?? I can clearly see ACE does not care about customer service. I wanted to be a good customer and I abided by all of the terms of the loan yet ACE does not abide by their own terms. All I've gotten is the runaround and misinformation. So the loan is paid off. I had hoped to do future business with ACE but I no longer trust this company.

I opened 2 new accounts and Amber made it seamless. In and out in about 15 minutes. Great…read moreexperience.

Customer service here is basically non-existent. They do not care about their customers and do not…read moretry to help their customers in any way. Interest rates are ridiculously low on the customer side so they are just raking in the interest on their side and keeping it, not passing any benefit to the customer. They have rules that are buried so deep in their teeny, tiny print that should be more prominently disclosed to the consumer. They do this knowing full well that no one reads the disclosures because they are so small and so many pages. I lost a sizeable amount in interest because of the lack of care for their customers. Additionally, I gave explicit instructions regarding how to contact me and to NOT use mail and checked all the appropriate boxes and it was all ignored. This stunt also cost me money. Look elsewhere for a place to call your financial institution. Zero relationship value.

Conveniently located at the grocery store, I'm really glad to be banking with a local financial…read moreinstitution that values my business with customer service, low rates, and even better interest earned in my checking account!

I gave a one star because of the fees and lack of communication. I never get statements or anything…read moreregarding my loan or payments due or made and now you have to bring cash in to the bank to make a payment or send check since there's now a $4.95 convenience fee that has now been applied to paying your bill online not just over the phone.... It's not your customers fault you guys use a 3rd party to take payments and thanks for NOT NOTIFYING me and probably everyone else that things would be changing as of May 1st. It's a dirty cash grab because more people pay online because of covid I can guarantee it. Been here about 2 years.

I have been banking at El Dorado savings for many years! My grandparents also make and they loved…read moreit! I have never had a bad experience with them. They have great customer service! They even know me by name. I now at the El Dorado savings in Carmichael and they are wonderful too! I would highly recommend and I got an awesome interest rate on a loan to buy a house. Can't say anymore except for give a try. They're a great !

After 19 years as a customer, I was disappointed that they are more about rules and regulations…read moreinstead of customer relationships. I would recommend not banking here.

I have banked at this bank for like 30+ years and I've always liked them, but they recently have…read morestarted on their mobile app making you jump over hoops to try to deposit a check that they could totally see in their pictures so I would give them a zero if I had the chance and I'm sure I won't hear from anybody from this location or corporate , but they're turning into a piece of junk bank and I think I might have to just switch banks because the customer service is horrid even if you go in the bank. It's not good customer service anymore. I was there the other day for the first time in a long time and was shocked how I was treated. Really really bad customer service they deserve a zero

Our Citibank account was hacked. We couldn't believe it! They got 2 nice sized withdrawals & then…read morethe alarms went off to notify us of unusual withdrawal activity to our account. My husband called our local branch & spoke with Monica Buckner. Monica helped with what she could over the phone but then asked us to come into the bank first thing the following morning so we could get the help we needed to straighten out our account. We drove over to the Sunrise Blvd Citibank in Citrus Heights...our closest branch. We were there when they opened but Monica had already been previously booked for that day so the branch manager, Michelle Brown, took care of us immediately. I can't begin to tell you the care, empathy, compassion & customer service we received from both women. (Also a shout out to Zoriana for her help setting up our new cards. So courteous & patient.) Michelle, the branch manager, spent over 3 & a half hours with us! She closed our old account, composed a new profile & opened a new acct for us. We spoke with the fraud dept & filed a claim. Michelle, also suggested that we file a police report, which we have done. New debit cards were issued & activated. Our old debit cards deactivated. Thank you, Zoriana. Michelle linked my credit card to our acct as it wasn't before. She printed out our transaction journal so we have a list of companies we need to change our account number with. She also helped me with my Thank You points, which are substantial. Then we took out a consolidation loan that has a much lower percentage rate so we'll save money in the long run. Many, many phone calls & her patience with us was off the charts!!! Thank you so very much to all @ Sunrise Blvd Citibank. We truly appreciate you.

Great job opening the new account The service great and…read moregood people Also the managers are on it

We had the pleasure of working with Jose and the Parm Atwal team back in 2021 to buy or home and we…read morewere so impressed that when we decided to sell our home we knew who to call. From start to finish Jose went above and beyond. I was amazed by the effort they put into getting us on the market and it really paid off. We were live for one week before going into contract. The entire team made the process seamless, kept us informed every step of the way and immediately handled any issue that came up. If you are looking for a real estate team who is knowledgeable, professional, and genuinely cares about their clients then Jose and the Parm team are the ones to call. We are so grateful for all the hard work and dedication!

We had a home that had been on the market for a long time and needed a new realtor to jumpstart the…read moresale. After interviewing several agents, we chose the Parm Atwal Real Estate Group and couldn't be happier. Parm was straightforward, professional, and no-nonsense, yet easy-going and approachable. She provided a clear plan from the start, and her team kept us informed every step of the way.Helen kept us looped in from start to finish. We received an offer very quickly after listing and successfully closed by the beginning of the year. If you have any real estate needs, I highly recommend the Parm Atwal Real Estate Group.