Since I work close to this location, whenever I crave Italian-related fast food, I have no choice but to come here. As I mentioned in my previous review, this location is always understaffed and today was no different. However, that wasn't the only issue...
I walked in today (Friday) around 12:15pm which is peak hour for the lunch rush. You would think there'll be more than 2 employees working here on a Friday during peak hour but nope! Just 2 lonely staff doing all the work. First of all, I want to say that the two staff working were kind and very busy. You can tell they're very hard-working, but some extra help is definitely needed. I ordered their new bocci garlic bites ($1.50, great deal) and the woman said it's gonna take 15 minutes to cook. So I said "okay", sat down and waited.
During the 20 minutes I had to wait, I witnessed a few things:
1. The tables and chairs haven't been wiped in some time
2. The chairs were everywhere, and nothing looked neat
3. The spice station was disorganized, the lids were open on the ketchup and seasoning bottles
4. Generally, a very messy establishment.
5. Three new customers came in and had to wait for 10 minutes to be greeted by a busy staff
What shocked me the most was when the "manager" came out (he was actually a delivery guy but I thought he was the manager at first). He came out of the kitchen talking on his phone, took a customer's fry out of the box that was about to be delivered, ate it, and continued laughing and talking without helping any of the busy staff or doing his job properly. You could tell the call was a personal call (not the first time an employee was on their phone while working here). He slowly put the pizza boxes in a delivery bag and left, still on his phone.
A note to the manager: PLEASE hire more staff, especially during peak hours! If you're already located in a mall, therefore business is pretty darn good for you, hire more staff so your customers won't have to wait 10 minutes to get greeted and your staff won't have to stress!
I love Pizza Pizza, but this location is just too chaotic for me. Until the manager learns to hire staff, clean the restaurant and teach their employees not to eat the customer's food while talking on your phone during work, I'll just stick to bringing my own lunch.
P.S. the bocci garlic bites are good, I'll insert a photo read more