I have always enjoyed pizza hut, but we went this afternoon and I am sorry to say I don't think we will go again. The new set up is so stupid it removes the 1-1 service we have enjoyed in the past it is all now do it yourself the fact you push people to order via a qr code where it isn't simple to order. by the time we finally sorted out our order we could of been half way through our starter salad. Then you ask for a tip through the app i don't think so if I tip a server I do it in cash, so the company cannot take a percentage.
I am so annoyed that a company I have known for most of my life has made such cutbacks and lessen the need for staff its disgusting. What is next asking customers to go and cook the food and wash up after.
If you show such disregard for much needed jobs how do you think this will help your company to get out of the debt.
If you don't have the staff to look after your customers you have no business.
I am so sorry for the remaining staff you have that know that they might not have long left with your company.
Bye bye pizza hut it was nice knowing you. read more