Booked an appointment to have a tv removed from the wall, transported to the new house, and…read moreinstalled at the new place. Nobody showed up, and didn't bother to return my calls until about 2 hours after the appointment. This service was booked around movers and packing, so it was terribly inconvenient and a total waste of my time. the only reason I'm giving a one star rating is because it won't allow me to leave zero stars.

Very professional person.I got my 65 inch TV install. He showed up on time and did great job.very…read morereasonable price.highly recommended.

I contacted Supreme to inquire about moving my existing system/equipment over to them. They sent a…read moretech to inspect my house, he said they would contact me shortly with a quote. Fast forward 8 days later Supreme called me to ask if I still wanted to transfer over to Supreme. They FORGOT they were already here! Not the kind of organization you probably want from your security company.

Not impressed - the sequence of incompetence has been astounding…read more Had a full home security system put in my home by Supreme. This is not a cheap endeavour (especially considering the 3 year contractual commitment you must make which seems market standard in the industry based on my research) so had diligenced various security firms. I read a lot of negative things re the "big boys" (ie. Telus, Liberty, Vivint, ADT, etc) so I focused on smaller, local firms hoping for a more honest and reliable service. I told Supreme these very concerns at the onset and they said all the right things. I was naive - seems like you get the same problems but they don't seem competent to resolve them (maybe it's the same at the big firms too). Issues from day 1. System was installed in June late. 1st visit they sent a junior technician by himself but I sent him away as I did trust his competency to do the job solo (the next visit was 2 technicians who were here from 9am-5pm so imagine what this lone new guy would have done). They also realised they made errors in the original quote as more items needed to be changed and they did not have all the eqt we agreed to (tho to their credit they did not increase my costs for the additional eqt they missed in their quote). After the installation, parts of the home security system did not work. To me, that is not a success. They have already come back to try to fix but items are still not working. Then they started mentioning extra charges for visits. At this point, I was annoyed and angry. As I am travelling my wife has been dealing with them and is not happy with them (OR ME). She warned me not to use such a small and unknown company for something so important as our home security and safety. She just shakes her head when she looks at the non-functioning security camera and panel. Attempt/visit nu4 is next but I have low expectations now. The owner has reached out to me and is apologetic which I appreciate however he does not seem to have the full details from his staff which isn't confidence-inspiring. I will be posting timely updates to see if they actually care or are just like the big security firms and I end up stuck with a super expensive 3 year contract of non-working security devices. Update as of July 12 2023: another security panel is no longer working.

Be careful if you choose this company. In October 2024, we authorized a quote for various small…read moreelectrical jobs. The majority of the work was completed satisfactorily apart from three motion sensor lights that didn't work properly. We contacted Gravity and was assured they'd be fixed under warranty; however, when the installer came back, we were charged $150.00 for a troubleshooting call, even though he couldn't fix the lights. One light we had to replace ourselves, another required ladder work to adjust, the third was removed. We spoke at length with someone in the office, and even had an email conversation with the owner. There was no compromise, no concession on Gravity's part. If you use them, make sure you understand what work they will guarantee, and be especially careful if you are advised (as we were) to purchase your own light fixtures.

i received a quick response with a quote online, and was able to make an appointment that worked…read morefor my schedule. The work was for the most part completed, and after another inquiry, I received a follow up call to schedule the remaining work. All in all great customer service for a fair price. Will definitely call on again.

Highly professional and knowledgeable team. They helped me set up my internet, TV, home security,…read moreand mobility lines smoothly. The entire process was efficient and hassle-free. Highly recommended.

Unfriendly staff, immediately met with attitude when they had to unlock their door for us (during…read moreopening hours) "why are you here" no hello. Unable to help us with no explanation, no solutions. just told to call a number if we wanted to ask any questions. Always a bad interaction at these stores b hr this was the worse I've had yet.

Had an opportunity to contact Mr. Vikas from VRM contractors for some repair work at my house …read more When we had our Intial call he was extremely helpful over the phone and he is very knowledgeable and knows what is doing. He and his wife visited the house and was able to check off all the services that needs to be done in the house and also suggested what needs to be done to avoid the issues going forward. He was on time He was very knowledgeable He was genuine 100% recommend him and his team , happy to get his reference and will be more than happy to share his reference to my Friends. Now I know whom to contact In case we need any help in the house. Thanks

Not impressed with this outfit, sold us a furnace in 2021 that has had several problems since…read morepurchase. Service are not particularly friendly or competent. Buy from some one else.

They closed the doors after 25 yrs of business and didint tell customers builders or even the…read morestaff. plus he didnt pay the staff and wont answer or return phones calls. so many red flags but he had us all fooled. There was already a bad reputation guess he can have a bad legacy too.