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    Pivot Physical Therapy

    5.0 (1 review)
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    10 years ago

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    Orthopaedic Associates of Central Maryland

    Orthopaedic Associates of Central Maryland

    2.3(63 reviews)
    4.2 mi

    I've had a wonderful experience here, and what truly sets this place apart is my physical…read moretherapist, Carmelo Cimato. He treats you like family, showing genuine care and compassion. His attention to detail is remarkable, he takes the time to do thorough evaluations and makes sure every step of the treatment plan is done properly. This is my second course of physical therapy with him. The first time was very successful, and for the second round I was so committed to having Carmelo as my therapist again that I waited a month just to make sure I could work with him. That alone says a lot about the quality of care he provides. As a healthcare provider myself, I can recognize the difference between average and truly exceptional care. Carmelo absolutely delivers high-quality, patient-focused therapy. If you're looking for someone who genuinely cares about your progress and well-being, I highly recommend him. Lastly, I can say all of the physical therapy technicians here are also professional, kind, and always supportive, which makes the entire experience smooth and encouraging.

    I rarely write reviews, but my experience with this orthopedic office was so frustrating that I…read morefeel compelled to share. Communication here is virtually nonexistent. If you need to reach someone whether for a minor concern or something urgent you're better off heading straight to the emergency room. After my nerve block wore off, I was in significant pain. I called and messaged through their Klara system multiple times with no response all day. Eventually, I received a generic message saying I was "fine," without anyone actually speaking to me. I ended up going to the ER, where they discovered additional bone separation in my shoulder that explained the worsening pain. Ironically, the staff at the surgery center who weren't even responsible for my follow-up care were far more helpful. They answered calls and offered advice to manage my pain, something this office failed to do. At my follow-up appointment, I was told I'd be prescribed medication. When I left, no one mentioned how or when I'd receive it. I called to ask if I could pick it up on my way home no answer, no callback. I tried again an hour later. Still nothing. No text, no voicemail, no help. If you're looking for a place that performs a procedure and then disappears, this is it. But if you expect any kind of post-operative care or basic communication, I strongly recommend looking elsewhere.

    Potomac Valley Orthopaedic Associates - Dr. Douglas Murphy

    Potomac Valley Orthopaedic Associates

    2.4(40 reviews)
    2.8 mi

    I'm glad that I waited a while before posting my review. Had I posted it just after the visit that…read moremy 94 year old mother had with Dr. Mathur, it would have been FIVE STARS! Dr. Mathur was very kind. He listened to my mother's issues, did a thorough examination and recommend an in office X-ray and a MRI. This visit was on 2/17. In that visit he said that he would reach out with the MRI results. The MRI was done on 2/18 and the results were available via the Advanced Radiology website on 2/20. I expected to hear from the doctor no later than Monday. I sent a portal message on 2/19 to make sure the doctor's office contacted me directly. When I didn't hear back, I called the office on 2/25, and I was told there was no portal message (even though I was looking at it). I was informed that it may have gone to the incorrect department. Why a practice wouldn't forward my message to the correct department I cannot say... I guess it "wasn't their job". We all know that excuse provided regularly by the younger generation. I was told on that phone call, that the doctor would call. It is now 2/27 and still no call. So, I went into the portal again to send another message and noticed that I could see the chart note. I saw at the end of the note "follow up in 1 week for MRI results". First of all, the doctor said he would call. Second, when I was on the phone with the office on 2/25, why didn't she tell me that I needed to schedule an appointment? I work for a group of Rheumatologists and we would never simply ignore a patient, nor would we ask them to come back for results. I can read the results on the Radiology report. What I would expect is a phone call with a treatment plan and then schedule the appointment to begin treatment. I am going to move forward with a different orthopedic practice. Before I experienced the above, based on my initial experience, I recommended Dr. Mathur to an elderly work associate with a severe back issue. She got the run around as well, so clearly, this is the standard of patient care that Potomac Valley Orthopedic feels is acceptable.

    It's an hour past our appointment time and we are still waiting on the doctor. Very unprofessionalread more

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    Dr. Daniel Tang

    Medstar Union Memorial Orthopedics - "Thank You...DR. JASON HAMMOND, MedStar Union Memorial, and also Carroll County Hospital!"

    Medstar Union Memorial Orthopedics

    2.5(2 reviews)
    5.4 mi

    Don't waste your time I don't know how he got all these great reviews but a Doctor Who Has only an…read moreanswering service that you have to leave a message with and hope they return your call is absolutely ridiculous. I spent 15 minutes on the phone given the answering service all my information my Workmen's Comp. claim number the approval for an orthopedic and everything yet to this day four days later I've still have not received a phone call back! I called them back and they sarcastically informed me they only except referrals from doctors offices!! First of all in the state of Maryland you're allowed to choose your own doctor with a Workmen's Comp case and make your own appointments . It's Maryland law !!! you're not required to let the doctor do them things it is your civil right in the state of Maryland if you have a referral you can call that doctor and set up your own appointment. You do not have to be at the mercy of your previous doctor to send referrals and approvals to a doctor. But this is how this doctor operates violating your civil rights bye only excepting referrals from doctors offices and not individuals. It's a form of discrimination!!! Not only that it violates your civil rights!!!! Why in the world would you want to use a Doctor Who so arrogant that he won't even return patient's phone calls and has an answering service taking all these phone calls so they can screen their calls. People that's a doctor you can't trust!!! It's a Doctor Who has no empathy and does not care about you as an individual. It's a Doctor Who has ignored the oath he took!!!!! It's is discrimination!!!!

    I saw Dr. Dreese here for a recent shoulder injury and was pretty happy with the whole experience…read more When I called after my primary care doctor referred me their administrative staff was quick and efficient and got me an appointment within a couple of days. Wait times were always reasonable and I never had problems with billing or any other hassles like that. Dr. Dreese himself seemed like a nice guy. He took the time to explain my injury to me and was happy to answer any questions that I had. The support staff (x-ray techs, nurses, etc) were all very courteous and professional. Thankfully I didn't need surgery so I didn't get the "full experience" so to speak.

    Pivot Physical Therapy - physicaltherapy - Updated May 2026

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