They are always professional and provide high quality results. My go to store for carpet.read more

We were promised our carpet in a week and it's been over 3 weeks. It also takes days to get a…read morereturn phone call! Shopped there for years but this will be the last time!

We hired Nick to refinish our hardwood floor. I know he worked hard for 5 days but the result is a…read morecatastrophy. There are marks of sanding in each room. The stain was applied unevently, the extra was not removed so there are spots everywhere and near the walls there is too much stain. Nick is a good guy but refinishing hardwood floor is not his forte. We will have the job done again by an other contractor.

Great company to work with, originally had them come in for some drywall and touch up work but lead…read moreto us getting our floors redone and possibly some concrete patio work when the weather breaks!

Carpet was installed yesterday. Looks amazing. Feels great on the toes. Because of course, the dog…read moreapparently wanted to claim the carpet and peed all over. It must have great stain protection because instead of soaking in, it crystallized to the top.

The initial consultation was a positive experience -- the representative who came to measure the…read morecarpet and LVP areas was professional and thorough. Unfortunately, that's where the positive experience ended. The installation itself was riddled with problems. The crew did not complete the job on the scheduled day, and no one from RiteRug proactively informed us of this. We had to reach out ourselves to point out that an entire room had been left completely untouched. Trim work throughout the home was also left unfinished. Once the installation was "complete," the quality issues became apparent. Carpet in every room where it was installed began coming up within a single day. The LVP trim work was done so poorly that we ultimately had to scrap it entirely and have it redone. After reporting these issues, RiteRug scheduled a follow-up visit four days later to address everything. The crew only finished the LVP in the room they'd originally skipped -- none of the other outstanding issues were resolved. We then contacted our original point of contact, the same person who had measured our home initially. To his credit, he acknowledged directly that the job had been done "horribly." He offered $300 in compensation on a job that cost nearly $2,800. When we pushed back and asked for more, he escalated to his manager -- but in doing so, misrepresented the situation, telling his manager that only one small area had issues rather than the full scope of problems we'd documented. The entire resolution process dragged on for about a week, and we ultimately received a discount of roughly 37%. That amount was still less than half of what it actually cost us out of pocket to have the floors properly redone by another company. We hire flooring contractors regularly throughout the year for various projects, and RiteRug was by far the worst experience we've had -- not just in terms of installation quality, but in how the aftermath was handled. Between the incomplete work, the poor craftsmanship, and the lack of transparency in resolving it, we would not recommend RiteRug for any flooring project.

I've had this team do multiple jobs at my he. They redid flooring and painted both the inside and…read moreoutside of my house. Can't recommend them enough. The jobs were flawless and FAST!

From the owner: Penn Flooring provides flooring, painting and power washing services to the Aliquippa, PA area.read more

Fantastic service, John was upfront, transparent, and accurate with his quoting. Arrived on time,…read moreand finished in short order, totally cleaned our sectional and ottoman. The ottoman had a horrific cat puke stain (wet food salmon, sat for 7-8 hours before we noticed) that we tried to remove, but only made things worse. Thought we might have ruined the ottoman for good, but Eco King made it look brand new, very impressed. Also impressed that there wasn't any harsh chemicals being used, no smell, and when John was leaving, I mentioned that I accidentally stained my car seat with coffee. He took out a spray bottle and cleaned that too, looks brand new again. Amazing, totally worth the price. Will definitely use their services again.

This got really weird really fast after I posted this review…read more John called me the next day, having figured out who I was - to complain about the "bad" review I had written. I had actually given him 4 stars because of the quality of the work, deducting one because of the hose length situation. I don't know on which planet a 4 star review is a bad one, but yeah. He was *really* upset, claiming that nothing I had said about the hose situation ever happened because the bulk of his business was actually apartment buildings and hotels, so *of course* he had had plenty of hose. He denied asking to go through a window - and among a couple of other strange claims, he actually tried to tell me that *I* had told him to stop cleaning my hallway halfway back! Seriously?? We went back and forth, and the upshot was I asked him to come back. I was disappointed that his first available appointment wasn't for a week or so, and then he said h