The evening of Easter Sunday 2026, after a long exhausting day which began at 4am, we fell fast…read moreasleep before 8pm. 10:30pm someone was pounding on our door yelling "open the door", who's in there", "what's your name". Was it a husband looking for his cheating wife, or maybe a person high on drugs, we had no idea. My husband looked through the peep hole, never saw the oriental man before, and asked what was going on. In poor English and in anger, the man just kept saying "open the door" and "what's your name". My husband opened the door and said, "you must have the wrong room", "I don't know you", "I'm not giving you my name", and finally "go away". The man left, but we slept lightly after that, waking at every little sound.
In the morning my husband went to the office to report the incident and was told that our room was rented to someone else and when they came to the room they found the door latched from the inside. (we were out cold and didn't even hear them trying to enter our room) They said that the office records indicated the room was vacant. So the man was employed by the hotel and it was a software error or an office error, but how did that situation require such an abrupt angry response TOWARDS US, paying guests?
It was an extremely inappropriate and unprofessional way to handle THEIR problem. Even the explanation he gave was given without apology and with an angry attitude. My husband asked when the manager was coming in and said he'd be back then, at 10am, to talk with him about the situation and a refund.
We packed and loaded our luggage into the car, but left our food in the fridge to stay cool while we drove to a few local spots we were unable to visit the day before. We had the room until 11am and planned to be back by 10am for the talk and after that we'd get our food and head home.
We arrived back a little after 9:30am, the manager was there, his attitude was cold and uncaring but he told the oriental man to apologize. The man said that he already said he was sorry and wasn't going to say it again. The manager said he'd take $40.00 dollars off our bill, and we left to get our food from the room.
We found the door to our room wide open. The woman that cleaned was in the bathroom. My husband asked why she was in our room, it was our room until 11am, we hadn't checked out yet, then he opened the fridge and asked where our other bag of food was. She mumbled something but it wasn't in English. The bag was no longer tied shut as we had left it, but opened, and in the bathroom with her. She handed it to me and we left.
When we got home I opened the food container and found food was missing and there were 2 small bites missing from my chicken breast. The $40.00 refund didn't even cover the cost of the leftover food we had to through out.
For these reasons we will never go back there.
As for a regular review of the hotel:
We used this hotel last year and the young man was the same man that checked us in then. So, he was not new at his job, I don't think the error was made by him, the receipt he gave us had the room number on it and check in went fine.
We knew that the rooms were not high quality. The price was not low but it was the lowest near the area we wanted to be in. The location is great and we had a busy weekend planned so the room was just a place to shower and sleep.
The first thing I'll mention is that the grounds were not cared for in a very long time. Their "desert rocks" landscaping, which is everywhere, had more knee high weeds than rocks! The cracks in the cement walkway to our room were filled with rabbit droppings and healthy weeds. The outside areas were definitely not this bad last year.
The inside of the room was as we expected with sloppy paint smears and splatters throughout the room. The floor had carpet squares which are easy to replace if they get stained, yet beside the dining table two squares had a huge stain and we're not replaced. Adhered to the shower wall are pump containers of shampoo conditioner and body wash. The shampoo was orange, and there was orange shampoo still on the wall of the shower from a previous user. The furnishings are old and the night stand had a ring stain from someone placing something very hot on it.
You can't login to your Netflix account because the hotel did not wish to pay the provider the $2.00 extra per room so guests could access this service.
This review platform is limited to 5000 characters so I have to stop.
Next year we'll spend the extra for a nicer room, but more importantly, for management and staff that understand that paying guests are the reason they have a job.
