I am out of State 90%of the time and rely on mobile banking in order to deposit checks. I…read moredownloaded the app because I need to deposit two important checks and the app gives me an error saying access denied, and that I do not have permission to use the mobile check deposit. I didn't realize that a 50 year old, primary account holder needed "permission " to deposit money into HER bank account using what is a standard service in all bank apps. This is the most ridiculous thing I've ever encountered. Not to mention it is really interfering with my finances. I am also informed that it will be up to 72 hours before someone contacts me. 3 days of not being able to access these funds. Unacceptable. My fiance uses a small local banking branch and they have a mobile deposit app that works so smoothly and he has never had these types of issues. I am ashamed that my Credit Union looks like a bunch of amateurs who cant find developers who can make a functioning app.

My only problem was there policy on fraudulent events. They are like almost all banks. They…read morealways blame the customer and restrict use of account even if the event was not ur fault.