NO,NO,NO. Do not go here. Inferior practice with rude and unprofessional staff. If you have an…read moreissue they will not return your call - not even the CEO. Do NOT trust your health or surgery with these people. Go anywhere else.

This is a very efficiently run office with plenty of friendly people to assist you. My last…read moreappointment was for 9:30AM. I was the 4th appointment for Dr. Burris of the day. I was taken in on time. All told, I was there a total of 1 hour, including the taking of X-rays and a procedure on my knee! Dr. Burris renders excellent care and takes the time to get to know you and engage in friendly conversation. In a time when one often expects lengthy delays, especially when visiting a specialist, Pinnacle Orthopaedics is a breath of fresh air.

I went here as a first time patient to meet with a back Dr. already being in pain I was checked in…read moreby a very unprofessional Medical Assistant named Lisa. She called me sweetie and within 2 minutes felt like it was her job to give me her "shpeal" as she put it about bring my CT scan and that I needed to do that and not always does their system work or can they log into Wellstar. I was trying to explain to her that it was an old CT scan and then she stated "Well then we don't need that and it doesn't matter" after cracking her knuckles and berating me. She was snappy and rude. My husband even was shocked at how she was speaking to me. I told her I would speak to my Dr about these matters at which time she just looked at me like I was being rude. She didn't realize at all that I have been in the medical field for 30 plus years and would never speak to a patient this way. She continued to talk to me like she was my Dr! at which time I again said, I will speak to my Dr about these things. Then she kind of laughed and walked out of the room with a huff. I did mention this to my very wonderful Dr. who was very professional and listened. I will stay a patient. Even when checking me out the MA came in, rolled her tongue over her teeth, cracked her neck with a head roll, and proceeded to ask me (thank God) yes or no questions about getting an MRI. Thank God I'm very well versed in all of this procedure so it was short. She really needs a class on speaking to patients that are in pain and new to the facility. And, she is NOT a Dr. she has no right to be acting this way at all as a medical assistant

Great experience. Scheduling an appointment was easy, and the front desk was incredibly helpful…read more Once my MRIs were approved, the followed up numerous times to ensure they got scheduled, and wanted to make sure I did not have any questions/concerns. My father had Dr. Grimm as his doctor, and I had an appointment with him as well. Very knowledgeable, and his top priority was making sure I knew next steps, and what to expect.

Dr. McQuail is truly a fantastic physician. His bedside manner is outstanding, taking the time to…read morelisten and then discuss the options for treatment. I have had three successful surgeries without any complications with him and have recommended him to others. The staff in his office is welcoming and professional. Together they make your visit a pleasant experience.

Service was quick, honest and hospitable. The physical therapy is on point, thorough and friendly.read more

I had a Meniscus Tear that I had been told could only be resolved via Surgery. I didn't want to…read moreundergo surgery so I looked for someone who understood this and would help me figure out an alternative. Dr Sylvia was my saviour. She understood exactly what I needed and created a plan for me, to try alternative solutions. This took over a year. Anytime I went in for my appointment, I was always sure that I was in good hands because she is very thorough, understanding and knows what she's doing. Over one year later, I now walk without crutches and without pain, and without ever having surgery. A combination of process and procedures went into my healing and Dr Sylvia was one of them. The reason I took out one star was because of her rude receptionist whom I am hoping no longer works there because she ruins the expectation which greatly contrasts the amazing consultation you get from Dr Sylvia. If you can ignore the receptionists abrupt rudeness, Dr Sylvia is the best you'll get, hands down!

Dr Silvia Hesse has been treating me for several years with various orthopedic problems and has…read morebeen the most caring and helpful doctor I have visited in my life. She will take her time to examine you thoroughly and really cares about her patients getting well quickly. She speaks fluent German, too.

Hats off to the entire staff at OrthoSport at East Cobb Health Park! This is the kind of therapy…read morewe want when we have to have it. My Mom started her PT at this location after she had a total knee replacement surgery. Her Physical Therapist, Mike, is very knowledgeable, patient, and caring. Mike and Dexter helped my Mom tremendously. The ladies at the front desk, Sheri and April, are absolutely amazing. Highly recommend!

I have been attending PT here for 1 month and all I have to say is my therapist is amazing Mike…read moreStein, and the techs are on point Morgan, Chelsea, Ashley. They are so carrying and compassionate of what they do. Love them its a true family feel of love when a patient here. Hugs

Five stars all the way . Yesterday my wife Rosana went for treatment on her fingers, the whole…read moreexperience was smooth and delightful. Cindy from the front desk was prompt and professional . Jennifer the medical assistant was kind and professional. Lastly. doctor Glen Jones treat her promptly and assure us not to worry about her fingers .

My experience at Resurgence Orthopedic in Kennesaw was the most dismissive and expensive mistake…read moreI've ever made in my recovery journey. I went in needing real help -- a torn ligament in my hand and PT for a ruptured Achilles -- and left feeling unheard, rushed, and without progress. Dr. Jonas' nurse was amazing, but the actual treatment did nothing for my thumb. A cast and an overpriced brace gave me no improvement in movement or sensation. Over three visits, I spent barely 15 minutes with the doctor, and each time I was brushed off. My last visit ended with him rushing me out the door without even referring me to PT to regain use of my thumb. I paid premium prices for zero results. The Achilles PT wasn't any better. I paid for an hour but usually got 30 minutes of exercises I could've done at home with their app. No real support. No real recovery. Every patient deserves quality care -- and that's not what I received here.

DON'T GO HERE! HORRIBLE RESPONSE FROM MEDICAL STAFF... INADEQUATE INFORMATION FROM DOCTOR expect…read more2-3 days for response when you call. After surgery care is near nil. They tell you up front you will be taken care of and manage your pain BUT that is not the case. My wife has had a terrible experience with this practice. After the surgery the Doctor prescribed medication ( Severe Asthmatic clearly in my wife's medical history) with a warning of Severe Asthmatic don't take! My wife is a Severe Asthmatic. So when she would not take the medication fearing breathing issues.. they would not prescribe anything else for the pain. Over a week she went without meds in severe pain. Then they prescribed Tramadol which did not help the pain. Called office "crickets" days go by and when they respond no solutions. This is an ongoing issue but my suggestion is FIND SOMEONE ELSE and ask alot of questions before trusting the Orthopedic practice has your best interest in mind. They want your money but do they treat you correctly as a patient with you best interest in mind. Not here on the latter. Also: Dr Bilotta did not give adequate information before or after operation. General info like ice is your friend but not details like after 1st week need to use ice 20 minutes every 2 hours at most (per Physical Therapist ) when this was supposed to start who knows because the Doctor sure didn't tell us. Also not informed that blocker used pre surgery could leave you with feeling not returning in some areas. This blocker is used so that you won't need to be on as much narcotics after surgery... Communication from Pinnacle is TERRIBLE! Note: EVEY is terrible nurse/representative for Pinnacle and Dr. Bilotta. Very disappointed in this Dr's office.

He listened to my issue, provided several options for care…read more I would recommend him for your orthopedic issues.

We had to use this facility for husband's carpal tunnel surgery…read more Dr. McMillan Starr Jr. was wonderful, meticulous, and very professional. Even one of the nurses said that he is the best. He took his time taking measures of the hand that needed surgery. Dr. Starr made us feel comfortable about the upcoming operation. All staff members were welcoming and friendly. During the follow-up visit after the surgery Rachel was helpful and explained to us how to exercise my husband's hand to help the healing process. We can highly recommend this facility. Great location close to Kennestone Hospital. Easy to park by the building.

I left my session today feeling completely dismissed. Rather than offering support or guidance, my…read moretherapist Sherrie Robert's essentially said there was nothing she could do to help me -- in a tone that felt very careless and unprofessional. When I tried explaining that I was referred here by my doctor/surgeon, she responded as if she didn't even understand that connection. Not here because I chose to but DOCTOR ORDERS. It was frustrating, especially since I came seeking help and followed medical instructions to be here. I expected compassion and expertise, but instead felt brushed off and unheard.

Dr. Potts is a wonderful and very talented surgeon. I had a complicated hip injury involving a torn…read morelabrum and torn medius and minimus tendons. Other surgeons didn't want to do the surgery or even recommend someone partially due to the complexity and my age of 74. Dr. Potts never hesitated and was confident of good outcome. The surgery was successful and 6 months later I am very near 100% recovered. The follow up also has been great. I highly recommend Dr. Potts and very grateful for what he did for me.

Every time I have tried to schedule an appointment with this office, they have called me the day…read morebefore to tell me that Dr. Potts can no longer see me because they scheduled something else at the same time.

Dr. Grasso is easy to talk to and provides great insight--this is not a reflection on him…read more My issue was with the intake and billing process at the Marietta office. UPDATE - I was contacted by Heather and allowed to explain everything. She handled my concerns professionally and I appreciate customer service, so I am updating my review.

If I could give zero stars I would. I moved from NC and need to continue pain management care for…read moresevere degenerative disc disease in my cervical spine. I have years of records since 2012. Went to see Dr Grasso. He was dismissive and didn't even ask to continue my care. Wanted to send me for a new MRI. OK. I tried to get the MRI scheduled. My insurance said his office needed to send more information for approval. I had to call them at least 4x to get them to get this setup. Guess what? Still no MRI and I'm still without treatment and in pain. These people could care less. STAY AWAY.