We used Pinnacle for an inspection on a home we are buying in Libby, MT. We had done the walk through and were really excited to put an offer on the house. We were given 3 company options by our realtor and decided on Pinnacle as a local resource. From day one, Walter was fantastic! He explained what the inspection options were, what was included with each option, asked if we had any specific concerns based on the walk through and then did his thing. What came back within just a few days was a 35-something page report with so much detail we were actually ready to withdraw our offer on the house heheh
Enter again Walter - he called us back (over the 4th of July holiday weekend ) and discussed with us every concern we had until we were comfortable enough with the facts to carefully decide on our next steps. He never once retracted what was in the report, and made clear that anything he was saying was either fact or opinion depending on what we were talking about at the time.
The report itself included tons of pictures (including all of the rooms) and also on the things that could be an issue - chimney from the roof, trees that are too close, bent pipes, electrical outlets without GFCI, slow drains, roof bubbling up, previous repairs, moisture spots, etc.
A week after THAT, we had another couple of questions about his opinion and he was available later that same day to discuss. All in all, we are VERY happy with our Home Inspection and the inspectors and can without ANY reservations recommend Pinnacle with the highest degree of confidence. read more