Bollinger Construction helped me get my building project in order after a major storm that…read moredestroyed most of my building. They were wonderful to work with, their staff is amazing as well. They worked with my insurance to make sure everything was put back better than before. Thank you Bollinger Construction Services.

For 3 days my heat had not been working in my apartment. On 01/26/19 I reported to Jenny Cork that…read morethe unit was not putting out enough hot air and she told me to look up the directions on YouTube. Well I could not find them and they did not provide me with an operator's manual. She also never did send me the link for the YouTube instructions on the remote. When I next reported the problem (02/07/19, 7:23 pm) to my landlord he said it was operator error and my fault even though he set the controls before I moved in and even his assistant Jenny Cork reported she came in the adjust the setting to make sure it was correct. I had also consulted with the resident in apartment #5 to make sure the remote control was set to heat and he confirmed that my settings were correct. Instead of giving me an instruction manual on how to operate the controls they wanted me to look up the instructions on my own on YouTube, which I never found and that Jenny Cork said she would send but never did the week of 02/01/19. The second time I reported it on 02/07/19, 10:23pm, the landlord David Bollinger said quote "I was a complainer" and "they made a mistake and thought I was a good person"(have saved all this in a text and email communication). They finally sent out their handy man on Friday 02/09/19, 5:00pm. He did not solve the problem Friday and did not solve it Saturday when he came back. Friday and Saturday nights were below freezing outside. When it failed on Saturday 5:00pm there was a strange code on the display panel. This was something even the handy man did not how to fix. I had to wait for them to get the code book from the landlord's office on Sunday afternoon (12:00pm) for them to figure out what was wrong. This problem was well over the head of the handy man they sent out to fix. And the landlord had been slow and unconcerned with the problem and not until I posted on FaceBook Sunday what duress and cold I had been facing the past three days did they get serious about fixing it. They also said that the apartment would be deep cleaned before I moved in and it never was. Also they said they would keep the electricity turned on from 01/26/19 until 02/01/19 but it was immediately turned off on the 01/27.