Had an appointment at 1:50 pm, called to say I'll be four minutes late, no answer, walk in and said…read moreI'd have to come back at 3pm. The front desk lady said she was in another room and couldn't answer the phone. Sadly, go somewhere else. Their customer service sucks I called the number you provided and was told there was nothing they could do other than share my feedback with the office. I understand being late can be an issue, but I was only a few minutes behind schedule and tried calling ahead several times with no answer. Being turned away and asked to come back later felt disappointing, especially since I made an effort to communicate. I appreciate the response, but unfortunately the outcome was exactly the same, so my experience and opinion of how the situation was handled haven't changed. You need to update your policy and actually have it advertised for your paying customers. The text saying please arrive 5 mins early for your appointment isn't enough. Have a clear message regarding if grace periods exist and how long.

I had a very upsetting experience at Milan Laser in Schererville, Indiana, and based on how I was…read moretreated, I would not recommend this location to people of color or to anyone who cares about respectful, non-discriminatory customer service. I arrived early for my 12:50 appointment and the manager, a white woman whose name I do not know, did not acknowledge me when I walked in because she was on the phone. After she finally spoke to me, I began asking a simple question about whether Lindsay, the regional manager, could contact me. While I was still speaking, a white woman walked in and the manager completely cut me off to help her instead. She immediately turned her full attention to that customer, spoke warmly to her, and even took her early for a later consultation, while I was left sitting there. When I pointed out that I had been speaking first and wanted to finish my question, the manager became combative and kept falsely claiming I was asking for "personal information," which was not true. I was simply asking whether she could have Lindsay contact me. She then started saying I had to wait for HR, which made no sense and felt like a tactic to avoid helping me. As a Black woman, I left feeling singled out, stereotyped, and treated differently. The difference in how I was treated compared to the white customer was very noticeable. I also have concerns about scheduling, because since a newly hired Black technician started, I have repeatedly been scheduled with her, even though I previously had a different technician and asked about returning to her. I was told scheduling is "random," but it does not feel random based on my experience. I paid in full, and instead of feeling valued as a customer, I left feeling disrespected and uncomfortable. Based on my experience, I would not recommend this location to people of color or to anyone who takes discrimination seriously. If you are a person of color, or if respectful and fair treatment matters to you, I would think twice before coming here.

Can't recommend Colleen enough!!! (-: She has many years of…read moreexperience under her belt, is very informative and prioritizes your comfort (physically and mentally!)

Do not use this Spa for fillers. I had them done 1 1/2 years ago when it was Images & is now in…read morepartnership with Elase. I had fillers done to help with lip lines. After 1 year I started to get two brown stops at the injection sites when have now got even darker. I went to Spa & spoke with General Manager Raquel & requested a refund for the damage done to my face. She never got back to me & I also sent 2 emails which were ignored. I found out this could happen if the injections were to close to the shin. I will now have to get laser surgery to fix the problem BEWARE

Dolores knows her business... very professional. She thoroughly explained the microblading removal…read moreprocess.

Clean, professional, and overall a great experience! If you need tattoo removal I *HIGHLY*…read morerecommend this place!

Really disappointed in this place. I used to loyally go here all the time for a variety of…read moreservices. Well, unfortunately during one of their "sales" I had fell victim to the alluring scam of buying a whole vial of filler ($700!) in advance for a small discounted price. Well, life happens. Due to medical reasons along with moving states, I no longer opt to get filler and I am physically unable to get there. They will not give me my money back. No "fault" of their own... "policies" etc... However, as a small business owner myself, unique situations have to be considered. If a customer literally moved states and could not medically get said procedure anymore, I would personally give them their money back. Especially for such a significant amount of money... I feel like I just got robbed. Sad to leave this place a negative review but even sadder to see their lack of humanity given certain circumstances.

Never been to a spa type business and didn't know what to expect . They are very attentive and…read moreprofessional . I'm only getting the vitamin drip not interested in body appearance enhancements . The massage chairs make getting an I.V. a relaxing experience . The provided mood music is okay but next time I will bring headphones and stream from my phone . I did feel safe and well looked after but I think there should be a call button just for any unforseen issue that might arise . The vitamin bag can be custom mixed for your health needs . Prices differ as more complex additions are mixed in .

African American female (medium brown complexion), and I have been a patron of Evergreen Laser's,…read morelaser treatments for 3+ years. The short and sweet: 95% of the time I've booked treatments with Mervette. **Request Her!** You can develop a relationship with your treatment specialist. (Did I mention Mervette?! lol) Always great laser treatment packages and other treatment specials. Groupon deals are always available in office (so just pay them directly). Never congested, No overbooking, You're able to get in and out quickly. Easy appointment booking process (via phone or online). Multiple lasers available for different skin types and pain tolerances. Clean/ Sanitary. Always a pleasant and relaxed atmosphere. Instead of limiting my recommendation to friends, I'm here to inform my Yelp family, that you can confidently place your esthetic treatments in their professional hands without a second thought. So call them NOW to book your consultation! (they test a small area of your skin, before any laser treatments) *If you found my review helpful, please click 'Useful'. Thanks :-)

This place is awesome, I visited for several treatments 5 years ago and I'm back to do maintenance…read more As a returning customer, I stronger recommend their laser treatment.

I have been going to Elite Laser for a few years now and I can honestly say this has been by far…read morethe best Med Spa I have come across. I have been trying to improve my skin for years and constantly struggled with trying to find a way to get rid of my Acne scarring and all their services from Micro needling to HydraFacial's and laser hair removal have shown amazing improvements and I could not be happier and more comfortable with my skin. From the customer service to the knowledge of the staff is just remarkable. Also, every time I walk in there is someone always greeting me and its clear within the workplace all the staff have a good relationship with one another as well as making their customers feel welcome and like family. I have also been in management and this Med spa demonstrates outstanding leadership and customer service like I have never seen. Thank you for such amazing results, Elite Laser!!

I have been coming for about 2 years and they do a great job! They have great packages and are very…read morefriendly, listening to your concerns and making suggestions.

Since the first time I came to get information, until now all the staff is always in a good mood…read moreand friendly. Thank you for always welcoming us with a great attitude!!

love the service and quality of care ! Will keep coming to…read morethis location and definitely will be adding on my packages

i get a warm welcome everytime I come in for my appointmen. the ladies here are very nice and kind…read more Olivia always does my laser and she is so sweet. She talks to me the whole time while she is doing my laser and she is just so sweet and fun to be around.

Olivia is a great practitioner, she pays close attention to your needs, all the staff is really…read morefriendly.

Wonderful facials, love this lady! Rita Priest uses products that do not contain formaldehyde.read more

I've been going to Kiss for about 2 years for dysport. I always go to Ashley S and she's amazing!…read moreShe's super knowledgeable about all of the services and anytime I am interested in another area of my skin or face. She always has the best recommendations on treatments. I always feel flawless and beautiful after all of my appointments with Ashley. The spa is so adorable and front desk staff are sweet and welcoming. I would highly recommend booking you skincare and Botox appointments! I also want to add the staff are constantly attending conferences and trainings for new technologies and treatments. They are up to date with the latest trends and forever finding ways to keep our skin beautiful

0 stars. I had an absolutely horrible experience at this med spa and would never recommend it to…read moreanyone. Immediately after being injected with lip dissolver, not only did my lips swell to a frightening size, but my entire face swelled up. The reaction was so severe it bordered on anaphylactic shock. A week later, I broke out in hives that lasted for over nine weeks. On top of that, I experienced symptoms resembling Bell's palsy. Because of this, I had to take time off both work and school while I saw multiple doctors, got bloodwork done, and even visited an allergist. Other reputable med spa providers I consulted with were shocked when I mentioned the business name. Multiple people instantly replied with, "Oh, Kim Burke." Each of them warned me that she has a bad reputation, with consistent feedback being that her customer service is awful and that she only cares about money, not her patients' wellbeing. Several providers suggested my reaction could have been due to the product being mixed improperly, injected incorrectly, being from a bad batch, expired product, or even something as serious as a dirty needle. When I requested a refund, Kim Burke completely dismissed me, refused to take responsibility, she stopped answering my phone calls and claimed none of my reactions were connected to the injection--even though the swelling and dangerous side effects started immediately after treatment. She even tried to blame it on "bee stings." For the record, I got allergy tested during this nightmare, and I'm not allergic to bees. Another provider asked if this med spa had the vial tested at a lab (which they are supposed to do if something is reported), but I was never informed of any testing or follow-up whatsoever. This entire ordeal has been traumatic, stressful, and unsafe. The dissolver clearly didn't work, and I suffered serious health consequences as a result. The way I was treated afterward makes it even worse. Kim Burke is a poor representation of professionalism or empathy and absolutely cannot take responsibility for her mistakes. This business is careless, dismissive, and dangerous. Please save yourself the hassle and time and DO NOT GO HERE. They should not be practicing. Terrible place.