This is the best bank I have ever used. I have been a customer for several years. I was a customer when they were Southern Bank. I was afraid they would change from a warm family oriented bank to a cold, bank with charges tacked onto everything when they changed to Pinnacle. They did change a little, but only for the better. They are friendly and go out of their way to help you. I absolutely love their after hours "Penny". Between 5:00 and 7:00 pm one can go through the drive through and have a teller on the screen help with banking that's hard to do at a regular drive through. They keep a great eye out on your account for fraudulent charges. They contact you right away. All around a great banking experience. read more