Picking a MUA for your wedding day can be stressful and it is easy to fall for a big name, so big that they can ruin your big day. Whatever you do, do not book with pink orchid; they can make a bride's worst nightmare come true. Imagine waking up on your wedding day, excited and anxious to get ready for the biggest day of your life and your make-up artist not showing up. That is exactly what pink orchid did to me.
I had booked with them almost a year prior to my wedding and had paid a deposit for my mom and I for Team 2 (Jas and Thuy). They were supposed to start at 4 A.M. and when they did not show up on time I started to get a little worried. I tried calling them numerous times. They were ignoring my calls, sending them to voice mail (as a different number of bells would ring each time, someone was physically ignoring the calls). Then, at 4:06 I texted asking if everything was okay and got no response. I texted at 4:14 wanting to know if they were going to show up or if I need to start making other arrangements, still no response. I was sitting alone in my living room, crying on the morning of my wedding, as I did not want to panic anyone else in my family. My father just had an open-heart surgery two weeks prior, everyone was already so stressed out, that I just could not do that to my family. I continued to try to contact them and they finally picked up my call and stated that they do not have a booking for me. I screenshot the e-mail with the confirmation and texted it right away to them. They told me they do not have anyone to come as one of the MUAs I had booked was in Victoria, but would try calling others to see if someone can come. I started to have an anxiety attack at that point, what a perfect wedding morning, right? They called back saying they cannot find anyone. It was not just me; my mom was booked with them too. At that point, I thought I would have to do my own hair and make-up on my wedding day and then my mom's; but, I must have had someone watching over me.
I called Studio Elan, as they were booked to do hair and make-up for the groom's family. Sukhi from Studio Elan was my saviour. She came right away and did an amazing job. I got lucky as my wedding was on a Sunday and she had two brides for the afternoon and a free morning. But, what if she was available? What would you have done if you were in my shoes at that point? When I was almost done getting ready, Harp and Shannon told me they could get me ready in an hour by 9 A.M. Even if Sukhi was not there, I would never want them to be anywhere near me after what they put me through. A week later they explained that their reason was that the person that had booked me in was a temporary employee. How is that my problem?
Four months after the wedding, and I am still emotional writing this. As much as I want to forget this ever happened, every so often I remember my wedding morning and the anxiety and stress I felt because of Pink Orchid Studio. I cannot say this enough, spend your money elsewhere. I am not the first bride they did something like this to. So many others have had problems with them cancelling on them, but no one should have to go through what they did to me on what is supposed to be one of the happiest days of your life. Giving back my deposit or paying Sukhi does not even come 1% close to making up for what my mother and I went through. Seriously, DO NOT BOOK POS!!!! read more
