Hi, I paid and booked an online course but never received any email. I have been charged on my credit card. I tried calling your office and left a voice voicemail last week but have not heard anything. I have sent you an email as well to request for details but have not gotten an email back. Can you please kindly let me know how I can contact you. Thanks read more

I'm so happy to have had Harp & Shannon do my hair and makeup for my wedding in the Spring of 2021. Booking makeup and hair for a bride is a HUGE deal and can be stressful. I was really hoping the artists I wanted had availability and was so excited when I heard back from Harp & Shannon saying they were available for my dates. I was at ease once I got my artists of preference. In between, we had a pandemic, which brought out many stresses for brides everywhere, myself included, however, I would like to thank Harp & Shannon for messaging me and ensuring me that my makeup and hair would be done for my big day. I did not have to worry about my makeup and hair throughout the whole covid wedding stress which made my life so much easier. Harp and Shannon contacted me a few times throughout the pandemic - I also had to change my wedding dates around twice. It was very easy to communicate with POS and they worked with my dates. Now for the actual hair and makeup - On the morning of the wedding, Harp & Shannon arrived on time and I was ready on time as discussed. I had some specific requests for makeup which Harp understood and executed beautifully. Both Harp & Shannon understood the look I was going for and made me look beautiful! From my experience, I give them 5 stars and would definitely book them again for future events. read more

I had the pleasure of having Shannon and Harp getting me ready for three occasions for my wedding. I had originally booked them for 2020 but since my first date got canceled due to the pandemic I had to reschedule and I had no problems with it. It was a very easy process for me with no stress having to worry about rescheduling and not having it work out. I'm more than happy with how my outcome was for all three occasions I couldn't have asked for a better team to get me ready for my special day. I didn't have a specific look on how I wanted it all to be but they executed it very well. It was so nice getting to know them both such humble and loving women. The wedding day I was really nervous and stressed but they both made me feel really confident, relaxed and stress free. It wasn't about anything else that day they purely focused on me and making me feel my best as any bride should feel. I would highly recommend them for any occasion specially bridal! My look couldn't have been done any better then what they did. They are both so talented and good at what they do. I'll always look at my pictures and be so happy with how I looked and they made that happen! They will always have my support with their business. Keep on striving to the top ladies ! Your bride Angelic read more

Horrible, HEAVY, dirty makeup. no matter what you ask for, they will give you a clown face and it is like they have never heard of blending. when I had my makeup done with them i thought it was a joke. I was misled by their insta, I don't know how they have all those followers, they are simply the worst make up artists I have ever seen. read more

Picking a MUA for your wedding day can be stressful and it is easy to fall for a big name, so big that they can ruin your big day. Whatever you do, do not book with pink orchid; they can make a bride's worst nightmare come true. Imagine waking up on your wedding day, excited and anxious to get ready for the biggest day of your life and your make-up artist not showing up. That is exactly what pink orchid did to me. I had booked with them almost a year prior to my wedding and had paid a deposit for my mom and I for Team 2 (Jas and Thuy). They were supposed to start at 4 A.M. and when they did not show up on time I started to get a little worried. I tried calling them numerous times. They were ignoring my calls, sending them to voice mail (as a different number of bells would ring each time, someone was physically ignoring the calls). Then, at 4:06 I texted asking if everything was okay and got no response. I texted at 4:14 wanting to know if they were going to show up or if I need to start making other arrangements, still no response. I was sitting alone in my living room, crying on the morning of my wedding, as I did not want to panic anyone else in my family. My father just had an open-heart surgery two weeks prior, everyone was already so stressed out, that I just could not do that to my family. I continued to try to contact them and they finally picked up my call and stated that they do not have a booking for me. I screenshot the e-mail with the confirmation and texted it right away to them. They told me they do not have anyone to come as one of the MUAs I had booked was in Victoria, but would try calling others to see if someone can come. I started to have an anxiety attack at that point, what a perfect wedding morning, right? They called back saying they cannot find anyone. It was not just me; my mom was booked with them too. At that point, I thought I would have to do my own hair and make-up on my wedding day and then my mom's; but, I must have had someone watching over me. I called Studio Elan, as they were booked to do hair and make-up for the groom's family. Sukhi from Studio Elan was my saviour. She came right away and did an amazing job. I got lucky as my wedding was on a Sunday and she had two brides for the afternoon and a free morning. But, what if she was available? What would you have done if you were in my shoes at that point? When I was almost done getting ready, Harp and Shannon told me they could get me ready in an hour by 9 A.M. Even if Sukhi was not there, I would never want them to be anywhere near me after what they put me through. A week later they explained that their reason was that the person that had booked me in was a temporary employee. How is that my problem? Four months after the wedding, and I am still emotional writing this. As much as I want to forget this ever happened, every so often I remember my wedding morning and the anxiety and stress I felt because of Pink Orchid Studio. I cannot say this enough, spend your money elsewhere. I am not the first bride they did something like this to. So many others have had problems with them cancelling on them, but no one should have to go through what they did to me on what is supposed to be one of the happiest days of your life. Giving back my deposit or paying Sukhi does not even come 1% close to making up for what my mother and I went through. Seriously, DO NOT BOOK POS!!!! read more

This was hands down overpriced and most useless makeup course I have ever taken. Not only did the instructors not deliver on the product that was promised, they didn't get the certificates on time ( and when the certificates were received - the names were wrong), and it's been over a month since I took the course and they still haven't delivered on the material. They couldn't cover some material in class and promised to send it to us in video format, however it's been over a month and they still haven't sent it. In the class they told us that when they forget to shoot material or don't want to post pictures of their brides because the brides don't meet their social media criteria, they tell them that the video or pictures are corrupted and they can't access them. Which is exactly what they told us about why they can't send us the material promised a month after the course ended. When asked for the material a month after the course ended- they said to learn from YouTube while they are working on it, lol. So you pay top dollar for this course, and expect to learn from the course. However all they did was talk crap about their previous clients and the experiences they had with them, did not deliver on the material promised and taught the same makeup look all 5 days. Save your money and learn from better artists or as they would suggest "YouTube". read more

@bhavneet S. Oh Girl I totally know how you feel! I had my makeup done by them in 2015. I was up by 3am...had my hair washed and dried and had the place setup for the Pink orchid MUAs. so...330 goes by...then it was 4am. Then FINALLY someone answered my text and they said they were running late due to traffic. There is NO goddamn traffic between 330AM and 430AM. AND they do not live that far from me. Maybe a good 15 minute drive. So they started getting me ready by 445AM-5AM. Because of all this, I did not get ANY time to take pictures with my family (including a picture with my parents and siblings). To make it up, they brought me some goodies. I had NO consultation. I paid my deposit and all. But you are supposed to ask me to come in for a consultation. So during my morning makeup session (before the wedding), that's when I am being asked what I wanted to get done LOL. Im sitting there at 445/5AM freaking out, thinking what I needed to get done. Even tho they did a satisfatory job in the morning, they were 30 minutes early to confirm what I wanted to get done for my reception. But yes, makeup wise...they are good. However, I also did find that the blending done (in the morning) wasn't done properly as it's definitely noticeable in my wedding pictures. I mean I would book them again, however....they need major changes. Like...sit down with your team and go over what needs to be done correctly. OR hire someone who can actually look after your bookings and MAKE SURE the hired artists arrive on time. I definitely have my favorites, but there are 1 or 2...who really need to work on their attitude...especially Harp. We really do not need to know what goes on in your life or how blessed you are. You aren't the ONLY one blessed with a goddamn great life. There are others like us out there as well. Like get a grip on yourself. Shannon is 100 times far better than you when it comes to speaking to someone and when it comes to behavioral terms. Yeah you have a GREAT family and absolutely LOVELY kids...but stop being so cocky. You make a common person feel down by your lifestyle. There are other makeup artists out there who are FAR more down to earth than this woman. I've heard comments and reviews from ladies who have attended their makeup classes. They always have praised Shannon. Otherwise, proud of these ladies and how far they have come. But come on...don't fly too far...stay on earth please. Oh and please don't start talking about this over snapchat? We are entitled to our words. We aren't bad mouthing. If steps were taken to take care of what happened to people like me and Bhavneet maybe no one would badmouth. Instead, fix the issue and dont bring it up on snapchat. lol and they are so expensive! read more