By the time we arrived, I'd gotten multiple messages from the property notifying me of door passcodes, and a discount for Soaky Mountain. No information of what apartment number we had been assigned. I called - twice, and texted. I was about to email when I was finally answered. It took about half an hour.
Low to no water pressure, inability to flush toilets much of the time, VERY hot upstairs despite A/C unit (yes, I know, heat rises, but the amount of heat inside was not normal when there's an A/C unit!). Slow response when asked or told things to the property management, only 1 space per unit, and said unit renter being screwed over if another person parked in their space, by having to use "overflow" parking. Another unit had visitors that took our space any time we left. We came back more than once to an occupied space. Property managers were notified and we were told there was a strict towing policy, yet we never saw a tow truck while there. When notified of the water, by MULTIPLE renters (we spoke with a bunch of others staying there, who said they had reported the water problem), the property manager simply asked for a video of the problem so they could address it. - a PROPER manager or management company would have been at the property to assess it in person instead of asking for a video.
The pool was also disgusting. The water was murky. - of course, if they emptied it to clean it the way it desperately needs to be, there wouldn't be enough water to fill it back up.
I should add, my email about the water was responded to THIS MORNING, just before checkout time. The other response was given to me via the site I booked through, last night, when I needed a shower and to get things packed to leave this morning. read more