Zero customer service/phone skills by their FOH staff!!! My mother made an appointment, discussed what she needed, and received confirmation her insurance was going to cover the cost. At her appointment, she was brought back to the treatment room and started her cleaning. Half way through the cleaning, the receptionist came back and whispered to the hygienist during her cleaning. They stopped her treatment, and demanded my mother had to pay an extra $200!!!!! Feeling strong held, she paid half at the time to finish a simple cleaning. Her insurance covers cleanings!!!!!! Seniors should not be abused like this by MEDICAL STAFF! PERIOD!
To make matters even worse, they called my mother, scolding her for calling her insurance company to question their claims of not covering A CLEANING! The receptionist asked my mother "did you call your insurance company what happened at your appointment?" What right does a receptionist have calling a patient and ask that kind of question.
The receptionist even talked down to her, when she called to get her records transferred. They also were very difficult to get the information, that my mother paid for out of pocket!! Insanity.
She needed other procedures done that ARE COVERED BY HER INSURANCE!! Again, they told her how she had to an extra $400 before receiving care. Disgusting they treat SENIORS or anyone this way.
I will be filing several complaints with the appropriate authorities. I have already complained directly to her insurance company and they have had other issues here!!! read more
