Dr. Campbell and his PA Kellie DiStefano do not care about their patients. As soon as you walk in…read morethe outdated office you can feel how unhappy the ENTIRE staff is there. You will about an hour for either doctor to walk in the exam room, refuse to look at you and stare at their laptop or cell phone for less then 10 minutes and then walk out with you still having questions. It takes several phone calls over about a week before you can get a prescription refill or, God forbid, a return call! If you are having health problems and need a referral, just forget it too. Neither doctor knows any specialty physicians and you will have to find your own as well. You are better off being sick then seeing this jerk.

I had a terrible experience every time I went to Dr. Campbell's office. They made me take tests…read morefor something both the PA and I agreed I probably did not have before they would let me take the test I had requested. Then, I come to find out, the test they made me take, is not actually considered to be a reliable diagnostic tool. I have tried reaching out multiple times and have received no call or email back.

The staff who work here are all so wonderful from the receptionist, to the director. They're all…read morevery friendly and competent. I am extremely pleased.

From the owner: Western Michigan Comprehensive Treatment Center (CTC) is located in Grandville, Michigan, and…read moreoffers medication-assisted treatment (MAT) for adults age 18 and older who are struggling with opioid use disorder. MAT has proved to be safe and effective in helping adults work toward recovery from an addiction to heroin, prescription painkillers, or other opioids. Those who take part in MAT at Western Michigan CTC receive a customized care plan that includes a prescription for methadone, Suboxone, buprenorphine, or naltrexone. The therapeutic component of MAT consists of individual and group counseling sessions that focus on helping adults improve their coping skills and prevent relapse.

Patients don't seem to have rights…read more I sent something to one of the facilities for a client; they threw it away even after I talked with one of the workers (who didn't want to identify herself). They punish people excessively; staff make up lies about clients, and pick favorites. What is the motive here? For people to get better or for them to line their pockets? What do they pay the employees to send clients to seemingly useless classes? Are the classes tailored to help the clients, some of whom don't find them helpful? I wish I could talk to a staff member who knows something other than to tell me my friend is "behaving badly." The chaplain is the only person that has offered to help my friend. They have a dietician but my friend says the food isn't good and isn't enough food. So I sent him and the other residents pizza, and they actually threw it away, claiming that because it had gluten that since everyone can't have it, that he wasn't supposed to, either. They even threw away the non-caffeinated soda that I sent (two two liters bottles), so that he could share it with everyone there, staff included. No wonder he tries running away. I wouldn't be able to stay in a place like that. It's supposed to be a Christian facility but then they tell him not to pray so loud or to play his Christian music at a low volume. We are looking into his rights

Never, ever put your trust in this organization when you're in crisis. I went to their emergency…read moreclinic due to anxiety...just missed the doc by minutes. Saw a social worker who first said I was okay to go home, but that it might be helpful if I were to stay a few nights. Suddenly a nurse came in with am OLD (I see a psychiatrist there) blood pressure from a few weeks ago and insisted I be rechecked--but that it had to be done at Metro Hospital VIA AMBULANCE. I protested, because I am already going bankrupt from medical bills. Thereupon the social worker PETITIONED me to go in the ambulance! Metro took my bp, let me go, and gave me free bp meds. I had to find my own way back to my car, which was at Pine Rest. I will never set foot in that sham of a medical facility again.

MANAGEMENT in HIM department (medical Records) is HORRIBLE!!!!!! Management speaks very…read moreunprofessionally about their former coworkers. there was an instance when a coworker put in her 2 weeks and Manager went to HR to check if she could let her go as in fire her and not honor the 2 weeks. Manager said this in one of our meetings, then asked if we were friends with them on FB!!!! There pay is no good and there is no growth, no culture or diversity!!!!. This department is RACIST!!! soon as new ppl are hired in you get treated like TRASH! while I was working there 4 ppl quit! and they were amazing coworkers who were also there for many many years. I worked for their department in HIM for 2 n half years and finally had enough. favoritism in this department is insane and very concerning. Training is trash, you will get written up (corrective action for not understanding SOP's). Everything constantly changes and if there are new guidelines your manager will not even tell you until you screw up. These managers are BULLY's!!!!! and its sad Pine rest has ppl like this working for their company when they are supposedly a "Christian Organization". Human resources and others with PR have been told of this and they do NOTHING! Woman supporting each other can lead to greater success and help overcome challenges!! so it's important to encourage women to support each other. PLEASE THINK TWICE BEFORE APPLYING FOR MEDICAL RECORDS WITH PINE REST.

From the moment I first came to Pine Rest, they have been very friendly and able to work with my…read morechaotic work schedule to fit me in for appointments. I see Dr. Paul and he is very empathetic and genuinely cares for his patients. He listens to me and helps me find medications that work for me. I have seen him personally, as well as in a group setting which was new to me. The only reason I rated 4/5 stars is due to the long wait times despite making an appointment and the scheduling/billing department seems a bit chaotic.

I have read a bunch of the reviews here. My experience was not at all what they sound like. I found…read morecompetent people who knew their jobs, were quite friendly, professional, and welcoming. I spent some months getting a treatment and found it more helpful than any others I had tried. I would go back were I to need them.

terrible care. I was here in summer of 2025 and they were just straight up rude. I made a friend…read morethere and we would talk alot, and one time I was in my room, attempting to hurt myself, and he came and stopped me. literally save my life and they said we cant talk anymore because of that.

It's a great facility and it's receiving a well deserved facelift. I have received excellent care…read morefrom a very knowledgeable and compassionate staff in Pact A, optometry, respiratory, pharmacy, audiology, infusion clinic and community care specialists.

I have been going here for my entire VA medical career, they are so good I decided to join them for…read moreemployment. As a veteran, it is nice to work with people who empathize with my past work experience. The canteen ( the lunch room) always has good food to eat and there is a store next to it that has no tax sales. The staff are concerned and there is an attendant in every clinic to make sure that we are taken care of. Battle Creek is one of the biggest VAs in the area and we have quality care. I love that there are areas to walk and a golf course for fun. The gym is basic but they have classes! And the pool is great exercise. Podiatry is a very quick visit but they give a lot of resources. Physical therapists are educated individuals who take the time to help ease the pain! I receive my medications quickly and if not then they are sent to my home so there is no stress! The patient advocates are an open-door policy type and it's great to take advantage of! There is plenty of parking, and they salt the sidewalks during the winter. They even have a tunnel system that allows us to not be out in the elements! Very swanky. I have yet to have a bad customer experience, they do a wonderful job hiring the staff. Mental health sets us up for success. The x-ray is clean and quick! Ultrasound is also very professional! Telehealth allows me to feel heard and also gives me quick a response! Nutrition has helped me get on track with my health. Overall the VA is a place that I will always be loyal to.