My experience at the apartments at Pine Brooks has been met with conflicting thoughts. On the one hand, my apartment was clean when I moved in. For 2 days I might have seen a roach or two, but then I didn't see any after that. Management keeps on top of fumigation and they let us know that fumigation is included in our rent, so if we see anything, they schedule someone to come in and fumigate the following Thursday. I haven't had any issues to call in about regarding roaches.
The staff is friendly. However, every time I go and bring up an issue, they will tell you in a friendly manner if perhaps it was something you did.
My biggest grief with this apartment complex is that it is severely behind times. For example, you cannot find any online. Your only way to pay for rent is via money order or personal check. This means the money doesn't get taken out of your account on the day you turn in your personal check, it gets taken out whenever they cash it.
In a similar fashion, you cannot submit work orders online. You have to catch someone at the office to submit it. So, if you work a 8-5 job, you better make it there before they close.
Lastly, even things like documentation cannot be emailed. I asked for a pet fee to be removed, since I didn't have the pet anymore. I was told I couldn't email them my request because then I couldn't prove that I was making that request. Instead, I needed to submit a handwritten, not typed, letter explaining why my pet fee needed removal.
If you're comfortable with all of these nuances, then it's a great place to live in. Personally, for the prices we are paying, we need more online services to be provided. read more