I requested a shower on the app and it was ready quick. The associates were cleaning the showers as people were leaving them. The shower was clean not too small the towels were nicely folded the value of the service was excellent. read more

This morning I stopped at this Pilot gas station to get meal from SUBWAY. I ordered sandwiche and when I pulled SUBWAY card to pay I was told they do not accept it because they are owned by Pilot. I do not understand how that can be accepted by Subway. If Pilot is franchising SUBWAY's brand shouldn't they respect all rules? I mean if customer pays card to use it but he can't... I do not think that's ok? Another dissapointing fast food... read more

Pilot's are generally easy to navigate for cars with an easy entrance and easy exit. Right next to the Interstate. This one definitely does that. Gas pumped seemed a little slow today, considering that it was only me and one other who were active at the time. But the receipt printer worked and there was water in the squeegee bucket so it's all A-OK. read more

Pilot Travel Center - Pilot in Kannapolis NC - Gas Stations Near Me - Kannapolis, North Carolina

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Terrible entrance with a trailer, slow pumps that stop constantly, and no receipt from the stupid pump printer "please go inside for receipt". Pretty much eliminates every part of "convenient" at a convenience center. Travel this way frequently, and will avoid this place in the future. Go to the gas station across the bridge if you want convenient. read more

The worst pilot ever employee wise the most rude night shift workers ever got a shower thru the app went inside opened my shower realized im missing shampoo so i leave all my stuff inside the shower to go buy some and the rude woman that worked there said we dont have any showers i said i already got one she said nope go get ur stuff and leave i said no i payed for it and already have all my stuff inside she said dont care leave and just starts yelling like Did anybody teach you how to be professional anyways she needs to be fired You don't ever talk like that to the customers no matter what She just embarrasses me in front of everybody by yelling at me like wtf? read more

The washer does not work and the showers either. Some gas pumps do not have DEF. besides that everything else is ok. Employees are very helpful and nice. read more

January 16th 2019 new review Here is a new review per request of a couple of hundred viewers. I was very much hoping to have a good review to post. Not so. I am actually so mad because this trip actually cost me over $100 to use the shower. Their nasty fan they had plugged up and the overhead exhaust that didn't work trickled and dripped (looked like poured ) nasty dirty water all over my personal belongings on the counter while I took a shower. I literally had to pour the water out of my hair dryer. So I threw it away. Along with some make up , my hair brush, toothbrush and toothpaste. That was all dripping with nasty gray dirty water. Good thing I didn't need to use the toilet. It had somebody else's poop skidmarks and urine droplets on the toilet seat. Pink mold in the shower floor and walls black mold on the ceiling Black mold inside the soap dispenser. Black mold over where I'm supposed to hang up my clothing. Door handle falling off on the inside. Shower faucet falling apart. Should I go on? How about the dirt clods on The fan, they were soaking wet and were falling in wads inside the fan and on my belongings. Welcome once again to THE USUAL DAY AT THE PILOT SHOWERS ON LANE STREET IN KANNAPOLIS NORTH CAROLINA EXIT 63 ON i-85. I have uploaded pictures of everything I listed above, I'm hoping they post. If you don't see them in this exact review scroll through the pictures through Google Maps. a few weeks ago.... the pics of the blood and other stuff keeps getting deleted on here ) Unfortunately when I travel through kannapolis, I have to use the showers there due to work. I work for a truck company. They are the most nastiest disgusting showers that I have ever used at a Pilot travel center. I have to go there about three times a week. I have used every single shower there and every one of them is disgusting. EACH ONE IS FULL of BLACK MOLD AND MILDEW, they don't empty their trash. They don't even have trash bags in their trash cans in the showers. A couple of days ago the trash wasn't changed and so I had to look at razors and earwax q-tips. I finally complained and they upgraded me. My upgrade included more mold , hunks of rust and blood on the wall. THE USUAL DAY AT THE PILOT SHOWERS ON LANE STREET IN KANNAPOLIS NORTH CAROLINA EXIT 63 ON i-85. My first biggest peeve was that the fans that they have in the bathrooms are so nasty they blow hunks of dirt like it's waving hairs in the wind. So there's no way to stand at the sink and blow your hair dry and get ready without hunks of dirt hitting you everywhere. I suppose I have a choice. I can go several more miles down the road to a different truck stop that is a pilot but I shouldn't have to do that. over 3,000 gallons of fuel is bought with one of our trucks at this particular pilot every week. If you go in there right now you will see how nasty and disgusting their $12 shower is. Here are the pictures to my upgrade. It was a handicap bathroom. notice the seat I was supposed to sit on? It was filled with so much mold , mildew, rust and soap scum I cannot imagine what kind of disease I would have caught if I would have sat on that. Oh. the picture of this fan, with all of that dirt on it, that's the cleanest one they have. read more

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I come every day because the employees make you feel like family and help you out aa much as they can and go oit of their way to do anything they can for you. Always friendly and fresh coffee and they keep it clean. read more

You saved me today! I didn't know how long my car was running on fume of the leftover gasoline in the tank. It it wasn't for the fact you are around, I swear I would have to push my car ten miles down the highway to fill it back up, and completely miss my appointment today. So thank you. Thank you BIG TIME! read more

Heavenly experience, best coffee on the Interstate. Wonderful and helpful staff that takes pride in their work.

Great people. Store was in good condition for its age. Have stopped here 3 times. And everyone has been helpful and friendly. And the bathrooms where clean. read more

DO NOT BUY FROM PILOT. I bought gas here and they took double what I had bought. 2 days later I was on the way back from the beach and my account was empty when I went to buy more gas. So I looked at my bank statement and realized what they had done. I called the manager, she refused to help. So I called corporate. They told me, with slot of attitude, to call back in the morning. So I had to sleep in my car 200 miles from home because of this business and they still didn't fix the problem, 3 days after the purchase. I am boycotting them. read more

Husband and myself bobtailed it in so they let us stay up front which was very convienant for us. The showers were clean and had holiday decor which is the first we have seen in a lot of places. Staff is very upbeat and friendly making our overnight stay very welcoming. Great management!! read more