Great group of employees. The App wasn't working but the customer service team got the issue resolved.

Stopped by for gas and chose here because I like truck stops and the gas prices were the same. Notably, there should be more Cinna-bons at gas stations as it's just really nice to have a freshly-baked frosted cinnamon roll during long drives. It also helps that this location had a sale going on so the fam got two. Overall, the Cinnabons were warm, had plenty of frosting, and were a nice treat (and reminder of the past as we haven't gotten these in years). The trucking stop itself was bustling - lots of people getting cinnamon rolls, Subway, Taco Bell, pizza, and standard gas station fare. Bathrooms were clean, and huge selections of coffee, snacks, lighters, travel needs - really liked this place! read more

Pilot Travel Center - Gas Stations Near Me - Alsip, Illinois

I arrived evening time and wanted a sweet snack. I had my mind on the Cinnabon. I entered the Pilot and they were right there. I warmed the Cinnabon up in the microwave and walked to the register. I looked around and there was one man sitting charging his phone. The counters were not clean. Once I got to the register there was a security guard standing there eating food talking to the cashier. I felt like I was disturbing her the way she just looked at me and didn't even speak. I see they serve chicken there. I looked and the chicken looked like it had been sitting there a long time. The Cinnabon was not fresh. It just left disappointed. Maybe I picked the wrong time of the day to shop there. read more

As a OTR Driver waiting for over 8hrs for 5 people that was ahead of me to shower was insane but once I got in the shower it looked like it had not even been cleaned properly. this is sad for other drivers read more

Pilot Travel Center - A dirty shower - Gas Stations Near Me - Alsip, Illinois

I came into this location on a whim with the hopes they had a particular coffee flavor which has blown me away over the past few months - Highlander Grogg. This coffee which offers a hint of vanilla, caramel, and Scottish Brandy (yes I said Brandy), this coffee is simply FUCKIN incredible (NO other way to put it). Surprisingly, locations have burned through it (no pun intended), and corporate has not ordered any more. I've been told by several managers that this coffee has sold at a rate faster than any other they've seen, and also received more compliments concerning its taste. I for one agree that it's the best tasting coffee I've had PERIOD FULL STOP. I hope buyers sitting in the ivory Pilot towers notice the inventory turn and think outside of their box to give us what WE, the customers, want. If so, Pilot will becomes my primary go to over Dunkin'! As for this location, it's beautiful! EXTREMELY clean (as we'd all expect, but let's face it), the layout is very fungshui, and the employees I encountered this morning very welcoming. Great experience!!!!! THANKS GUYS... read more

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Went there to Cinnabon today and there were gnats flying around and there was no attendant to wait on me. They had rolls out that weren't frosted and the frosting and all the rolls were just sitting there like the person who worked there just up and left. The cashier who rang it up could hardly be bothered to give me a bag. Lazy, stupid people there. read more

Awesome customer service .. The cashier was on point and very helpful & resourceful ( Moe ) she's a keeper .. Definitely needs a raise for everything she does .. outstanding service Y'all go and get your fuel Food for the road,ect here at this pilot better then the rest around read more

THIS PLACE IS AWFUL! If I could give zero stars I would! I travel through regularly and it's universally known that pilots are a safe place for people to rest! The Manager who should not be a manager her name was Khalida and she was so disrespectful and disgusting and rude! I am in a dead sleep in my car. This woman comes banging on my window before I can even open the window she is yelling through the window yelling at me telling me to move my car to across the lot even though I was in the designated parking area for resting travelers. I was polite an said no problem I will move I need a few minutes as all my windows are covered because I am a woman alone in my car. She said okay and less then a minute later she is banging on my window again! I explained to her that you see me trying to take my windows down and I can't safely move the car without doing so. She then realized I was recording her because of our first encounter an how rude she was I decided to record the second interaction for my safety because she was beyond hostile and very disrespectful. She also claimed that this was not a truck stop and I could not sleep in HER PARKING LOT. Or I'll be towed. So first you just want me to move my car now that I'm recording you and call you out on being very disrespectful. Now I can't even be here anymore? I asked for her name she refused to give it to me. I asked her what I did wrong and why she had a issue with me specifically witch she could not give me a answer to! So after getting my windows down I went inside to try and get her information from someone above her apparently she was the highest manager there mind you I have all of this on video. When I first walk in another employee is being very nice an asking me what the issue was I explained the situation and simply stated I wanted to speak to her an get her name and corporates information so that I could call about her completely disrespectful and rude behavior. And the fact that I later found out when we were outside she pretended to call the police an made a fake police call I assume to try an scare me. I am breaking no laws I had been there all night with no issues and slept there many times before and never had a problem. I always make sure to buy something and spend my money here as well. I've never caused a issue I go there I buy something I cover my windows and sleep. Never had a issue in months. She also lied on video an claimed she didn't record me even tho i have her on camera recording me and my license plate and accused me of being a liar. When I have the proof on my phone that you definitely did witch is fine that's your right to do so. But don't deny it and lie about it! So to sum the story up when I go inside and she finally approached me again being very rude and hostile! She gave me her name with no problem I couldn't understand it and wanted to make sure I had the correct spelling of her name. Mind you I am across the counter from her. This is all on recording. After she said on video and I quote ( your recording me now and that's okay. I asked for her to spell her name. She refused. So I turned my phone around and pointed it at her name tag there is an entire counter between us. She had to fully extend her arm to assault me and my property. Witch again is all on video. I was never once asked to leave the store either. This woman assaulted me. I called the police and made a report. And we have court soon. I plan on getting a lawyer and suing her and pilot. She has caused me severe stress I was in fear for my safety witch is why I was recording because of her rude and hostile behavior. As a manager this is unacceptable and then to assault me and my property all on camera when I was not even close to her. She had to basically jump over the counter an completely extend her arm to assault me. She needs to lose her job! She also purposely covered her name tag so I couldn't get her name. I was also trespassed from the property I'm assuming by her again abusing her authority witch is completely unfair I did nothing wrong at all except rest in my car like 20 other cars were doing the same exact thing! But she chose me to harass out of everyone there I believe it is because I was in the parking spot closest to the door, which is where she likes to park because she's too lazy to walk any further and I think that is why she decided to mess with me in my opinion, an I also believe it was racially motivated as I was one of very few white people sleeping in there cars! regardless her behavior was completely unacceptable and for pilot to hire this disrespectful and rude and hostile woman as a top manager is an absolute disgrace for her to assault a customer and then trespass me from the property. When I did nothing wrong I spent my money there I had slept there on and off for many months and never had a problem. Many of the employees had seen me before and had never had an issue with me.. read more

Follow up to the rest of the story on my other account Tt! I have always been very polite and never caused any issues, or had any problems with anyone there! This woman clearly was either having a bad day on some sort of drugs, or just a mean, unhappy, disgusting woman, who takes advantage of her authority, calling it HER parking lot like she owns it, saying it is not a truckstop which it definitely is, and is universally known to be a truck stop and to be a safe place for travelers to stop and rest her behavior was out of control and to tell me that I was recording her right now and it's OK and then a minute later assault me for recording her simply trying to get her name tag on Camera so that I could take her name to the proper channels to get this handled I never got close to her. I never reached over the counter. I never got in her face and I was never rude to her. I stayed calm and collected the entire time and the entire time she stayed hostile, rude, disrespectful, and made me feel very unsafe and I do not understand how or why I was trespassed from the property when I did absolutely nothing wrong at all, I agreed to move my car with no problem but obviously I had to get my windows down before I could safely move. Then the second time she comes to my car and realizes I am recording her now all the sudden I can't sleep in HER parking lot and this is not a truckstop and it's not a place to rest even though there were at least 15 to 20 other cars with their windows covered doing the exact same thing I was doing resting! I was parked exactly where I should have been parked, and I did nothing wrong at all. I was polite from the very beginning, and had no issue moving, but because of her hostility, and her very disrespectful demeanor, I decided to record for my own safety, the second time she banged on my window less then a minute after our first encounter as she sees me trying to get my stuff cleared so I could move. But because this woman was clearly off her hinges or off her medication and abusing her authority to pick and choose who to mess with, and who to harass and threaten she threatened for my car to be towed. She made a fake police call. I found out later when I pressed charges on her that she never actually called the police. THE OFFICER TOLD ME THEY NEVER RECEIVED ANY CALL!!!! I guess she assumed that that would scare me which it didn't because I wasn't breaking the law and I did nothing wrong regardless, all I wanted was her name and she refused to give it to me outside, but had no issue giving it to me inside anyways, we have court coming up in September, and I fully intend on hiring a lawyer and suing her and pilot for her assaulting me and claiming this wasn't a truck stop and wasn't a place for people to rest when we all know that it is completely untrue, she abused her authority and she should not have a job and she should definitely not be a manager anywhere ever again! She has caused me severe distress and anxiety and caused me a issue because I rest there because it's close to my job an there are no other truck stops or safe legal places to sleep in the area! So now she has left me in a position where I have no choice but to quit my job because I can't afford to travel the distance witch is why I rested there many many times before so now she has also caused me to lose money and caused me severe anxiety and fear of ever resting at any REST STOP OR TRUCK STOP AGAIN! this woman is a disgrace to managers everywhere and i truly hope pilot does the RIGHT thing and fires her! And I pilot will be hearing from my lawyer very soon an we will see what happens at court!!! read more

Horrible experience with clerk and this is not the first time, I will not be returning to this location anymore. I stood by the lottery machine looking to play numbers for the day and the clerk was currently making food plates for other customers. As I patiently waited my turn, I noticed she took other ppl who came in after me and I had to ask if I should have stood in another line and this is after 10 - 15 min of waiting. She replied yes and I was very upset. Common sense and common courtesy would have been to inform me that I need to stand in another line for lottery, there is no signs that suggest for people to stand in another line for lottery. Horrible customer service and very upset customer, I will just keep going to my other friendly gas station for lottery. read more

Heads Up everyone, I just visited this gas station today and pumped $20 in gas for the first time and the LAST. BEWARE credit card users, they put a $151 extra charge on your card until the payment has cleared! Wow, my credit card company told me both Pilot and Chevron stations are known to do so, it takes up to 5 days for the hold to drop. This should be illegal........very shady and will ultimately affect there business when everyone learns of this. read more

This place looks brand new. It is extremely clean. It seem to have pretty decent to good customer service this place looks brand new. It is extremely clean. It seem to have pretty decent too good customer service. Actually, the guy at the cashier was really cool, but at the Arby's they were little slow and not as responsive Harriet overall this is a great stop, because there are so many options for food and drinks. There is an Arby's in a Cinnabon inside. When I walked in I said to one of the employees while this place is nice it's really big this is like the biggest gas station I've ever been it's almost like a truck stop. Well, it is a truck stop I just didn't notice all the trucks for some reason. If you are nearby and you need to stop for fuel for the body or your automobile definitely stop here. Pardon the horrible grammar and language arts due to this being a voice to text review. Thank you for your time. read more