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    Piercing Pagoda

    3.0 (4 reviews)
    InexpensiveJewelry

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    Gold Mine Jewelry and Pawn - My torn receipt from Gold Mine  I hope the owner sees this and does something to improve it his business practices.

    Gold Mine Jewelry and Pawn

    3.5(13 reviews)
    0.8 mi

    I have never been treated so badly as the way I was treated at GOLD MINE JEWELERS on Merritt…read moreIsland. Here is what I wrote and posted on Facebook and Nextdoor Neighbor which covers the local area. I have had two negative experiences with Gold Mine. Never-the-less, I gave the store a third chance. Two weeks ago, I brought in two rings for repair. I needed them ASAP as I was going to an out of town, black tie event. Two weeks later I called on a Saturday and a man perhaps the jeweler told me the rings would be ready on Monday; I was there Tuesday. At first, the staff couldn't find my rings. The blue haired man (someone please tell him he looks ridiculous like a Smurf). I was holding my receipt when another man, tall with dark hair, came over and ripped my receipt out of my hand, resulting on my receipt being torn in half and giving me a nasty paper cut. When they finally gave me my rings back noticed that now, three stones were missing on my cz diamond ring. Why did the jeweler pull out the stones and not fix the ring? As I left, Smurf yelled out that I should never come back. (HE ALSO YELLED OUT A DISPARING REMARF ABOUT MY ATTIRE, "DON'T WORRY ABOUT IT!". To add insult to injury, when I arrived home, I noticed that Smurf returned to me the wrong stones! When I called him, he told me not to come back to the store as he will have me arrested for tresspassing. I laughed. Gold Mine has possession of my two expensive gold, emerald and diamond rings and it is denying me access to retrieve them. I told Smurf head that I would call the police as he is committing THEFT. I am a retired VP of Citibank in NYC and I know bad business practices when I see them... and experience them. My question is, doesn't the owner know how his employees are behaving with the customers? Is a person selling gold and diamonds look professional with Smurf hair? And doesn't he know that he one is ripping receipts out of client's hands? Who does this?

    I have always been treated very kindly and with respect at this pawnshop up until today. The woman,…read more older white woman with blonde hair short her name starts with a D? DURA? I don't know what her problem is, but she has an attitude from hell. It is already difficult for people to come into these kinds of shops selling valuables that mean a lot to them because they're in a very tough situation financially usually. Not everybody that comes to a a drug addict, or a gambler. Divorced with multiple children who are struggling as single moms as food, they are the ones coming in with their precious jewelry. Please be kind and gentle. Use your bedside manner. I will not be returning just because I feel very decorated and the next shop that I called was immediately comforting and even offered $60 higher.

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    Gold Mine Jewelry and Pawn - The bracelet I bought

    The bracelet I bought

    Gold Mine Jewelry and Pawn
    Gold Mine Jewelry and Pawn

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    Piercing Pagoda - jewelry - Updated May 2026

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