My appointment was scheduled for 1:40 pm. Why is it 4:45 pm (they close at 5:00pm) and I have yet to be seen. There are two other parties before and after me. This place is ridiculous! The guy is very nice but don't over book especially with people taking pictures with babies!! My baby is now sleep after crying for awhile. My pictures will probably be a total disaster! Hire more people! One person can't take the pictures, show people their pictures and cash people out! I will not be back to picture people especially not this one in Sears in Annapolis Mall! read more

I don't blame the poor girl working here, but she was WAY overbooked with no help. We didn't get in until 30 minutes after our scheduled time. read more

Overall I like this place and I can get at least one photo I like from every session. The seasonal props are cute but you have to specifically ask for the ones you want so it pays to take a look at their website before you come so you know what's available. They don't always show you all that they have. The down side is that you never know which photographer you will get and some are just terrible! Others are great. You never know. We've had a couple of bad experiences with a photographer named Sariya, good experiences with a Christopher. The worst part is the waiting. They are so slow! If you get pictures done, plan on waiting the day for them. There is no quick in and out here. read more

I went here on 9/19 I had a groupon . First off when I got there , they informed me the printer was done and I wouldn't get my photos right away not an issue. Our photographer was so sweet and patient and creative with our daughter (black guy tall) . The photos were ok not the best didn't like how the top of her head was cut off. My real issue was that they lost our form that said what photo we wanted which was upsetting and I had to keep calling to find out when they would be ready to later find out they were never printed. Another associate quickly resolved it though and gave us a free sheet which was awesome. I might come back read more

Picture People - A photo they did - Session Photography Near Me - Annapolis, Maryland

I've been going to picture people for over 10 years and today was the worst session I've ever had and may be my last time coming. First, they overbook sessions. I had a 2pm appointment and waited til 315p. Next, I have a photographer who didn't know how to take good shots. My pictures were crooked, she had the #1 backwards in the shots, and I got my pictures at 530p with my daughters head and shoe cut off. I asked them to fix it to the edits that we discussed and was told that she couldn't because the printer keeps cutting her feet off. I'm beyond unsatisfied because I have to go back again to get them corrected because I have a 1 year old who is now hungry and restless after waiting 2.5 hours for horrible pictures. read more

We will be back to get more pictures done awesome and fast service!!! Definitely good with babies too!!

I took my daughter here for pictures and she was scared normally we have a photographer meet us at a location for picture to be done and the whole family is there. She is 4 she loved every minute of it!! Kaley our photographer was amazing she was so good with me and my daughter! My daughter a week later is still posing around the house. Kaley made it fun and took great pictures she even did silly ones for my daughter to make her feel comfortable. Thank you so much kaley you were great my daughter will never forget her special day :) read more

Phenomenal people and place . Trayvon (Spellcheck) was very helpful and enthusiastic when taking the pictures of my daughter. All the photos came out great - briana read more

Not certain as to how this can be called professional photography. Our photographer barely knew how to hold the camera, provided no direction and was using a Canon 40D (this is a camera that would be used by a hobbyist - it was released in 2007) with a crappy kit lens. Our photos were blown out near the top because there was an overhead flash that was too close to the subjects and when printed, appears to be slightly out of focus. The young kid that was helping us go through the pictures after our session was nice, but had no authority to do anything... from what I could tell, there was no manager on duty, just a bunch teenagers. We used Picture People in Columbia Mall years ago with OK results, but it appears that things have gone way down hill. I won't be going back. read more

This is the second time I have visited this location. This time a had a Groupon. The photographers are always friendly and they took their time with my little one. The only issue that I had was when I visited earlier this week with an appointment. However when I arrived the photographer told me that their cameras were down and I would have to reschedule the photoshoot. Surprisingly, I wasn't too upset about having to come back because the pictures that we took earlier today came out great. And the prints were completed in 15 minutes. read more

After reading the few recent reviews I was hesitant to schedule a session for my kids. I've been here before but I saw someone mentioned it is now managed by someone new. I HAD AN AMAZING EXPERIENCE! Our photographer was a male who was very friendly, liked to joke with the kids and kept them smiling. I also met the manager, whose name I forgot but he wasn't anything like people are saying. He was very professional and polite. Since I did book on the weekend there was a wait (which is expected) to preview the pictures taken. I'd definitely recommend this place for friendly service! read more

Very lackluster we had a group of 12 people total 5 of which ranged from the ages of 6 - months to 8. The photographer needed to be more creative and organized to get the best pictures for the group. The quality of the photo paper and the pictures were barely satisfactory. The quality of the service has decreased while the cost has increased. People are always willing to pay more for great customer service and results. read more

Went on Sunday (3 days ago) to have family pictures updated and the new baby photographed for the first time. Horrible horrible horrible !!!!! The photographer was annoyed, no emotion, never smiled, really robotic. Pictures are horrible. She never tried to even capture the babies attention who is 7 months and smiles very easy. Some of her pictures her hand is stuck inside her sleeve, tags are hanging out. Just a lot of eye soars and not to mention some pictures are blurry. I have never had a problem with the picture people until this location. Our session went so fast that I wasn't able to catch her name but I can tell you it's the one with the dreads! Horrible! No customer service, overall seemed like she wanted to get us in and out! Really? Not a good memorable experience at all!!!! On a positive note I will say jasmine was very helpful! They could use her to train the other one! WILL NOT BE RETURNING TO THIS LOCATION! read more

My Niece went to a scheduled appointment today, Friday 11/18 at Picture People in Annapolis Mall. We have used them before, but this is the first time since they moved into Sears. The experience this time was really bad. The pictures are for Christmas. The baby was a bit fussy, the photographer seemed a annoyed and as they were getting the baby settled down, she was snapping pictures, really not the images they wanted. You could clearly tell the baby was not happy. The photographer told them that she was going to have to cut their time short, really, this is their scheduled time! They felt very rushed and while a few photos are ok, a lot are really not up to par with what you would expect or for what you pay for. My niece is young and not confrontational, so she accepted what was taken, however, it's not "OK". They are really was not happy with the way they were treated. Rushed because you have other people, come on, thats why People schedule appointments, to get quality pictures taken by professional. I'm not sure what has happened to Picture People, but they have really disappointed a loyal customer. I would hope and expect that Picture People will reach out and make this right. I would caution anyone about going their. read more

Recently I had a very bad experience here. I had made my appointment online ahead of time and showed up 10 minutes early, I was not seen until 10 minutes after my scheduled time. My sister and I had our pictures taken painlessly. After waiting for 30 minutes and asking multiple employees whether our photos were ready, we finally could look at the photos. To my surprise the photographer had used a couple different light effects that she didn't tell us about. After settling on our photos, it took about 10 minutes for an employee to take our order. Only then were we notified that something we wanted had to be special ordered. This took another 10 minutes to sort out. FINALLY, we went to check out and pay. However, upon trying to print our receipt the employee realized that the receipt machine was broken. This took another 15 minutes to sort out. All in all this painstaking experience took 90 minutes. I am never coming back. read more

I took my 3 daughters here today for Easter photos-they were terrible! It was obvious they were rushing and didn't look at the screen as they were taking the pictures. The background selections were terrible and they used way to many cheesy props. I complained when we were reviewing the pictures. They just shrugged and said it was because I have 3 Daughters of different ages and it's not possible to get them to look at the camera!! Serious?! The youngest is almost 4 and I have had 100s of photos done before and this wasn't a problem! Please don't waste your time or money on this place-I could have done better with my iPhone read more

We had a group of 6 adults and 3 kids and it was a nightmare! Staff was rude, we had an appointment and did not get taken back until an hour and a half after our appointment time. The photographer that was supposedly the manager, looked to be about 20 (maybe) was nice and tried to make the experience up, but he didn't offer many options for poses we pretty much came up with the poses ourselves and he took the pictures. Once the pictures were done we had to wait 20 minutes to view them and the girl just showed us how to browse them and we couldn't get anyone to give us prices. After waiting for 20 minutes more to get someone to help us I stopped someone and told them we just wanted the CD and they just told me to go to the register. It was a huge waste of time, the pictures are not all that great and the staff there, well, they need a lot of training in customer service! read more

Went for family photos with 2 adults & 2 under 3, so I knew we'd be a challenge. The first photographer was a surly male but after I asked at checked us in if he got friendlier, we were assigned a different photographer. BREANNA (Bree) did our shoot & she impressed me. She was friendly, upbeat & fast on the shutter to catch all people smiling & looking in her direction. Our photo hangs in a prominent place & will for years to come. read more