Totally, totally impressed by this place! This is a bike shop which is local (to me) as can be,…read moreheaded up by Matt Middleton who is second generation in the cycle industry. The whole Bicycle Lounge operation seems progressive and moving with the times with modern branding and website. Email communication with the shop is good, with a reply to queries always coming within 24 hours and often a lot sooner. Email notification on completion of service or repair. Location is really handy, directly opposite the bus station, with the rail station nearby. Downstairs is a decent-sized shop floor without the claustrophobic feel of some local bike shops, with the top priced road bikes and bike fitting upstairs. Their £30 annual service felt like really good value. Front brake pads had been replaced at no extra charge. The brakes, gears and everything are much more responsive and the ride is smoother. I was given a checklist which the mechanic had ticked listing the checks and adjustments that had been carried out. More recently, I had some upgrades done to the drivetrain. Although the half of the job that got carried out was technically OK, I felt more explanation should have been provided of why the repair job had gone the way it had, rather than the onus being on me to spot what had and had not been done and ask questions. Although there is some quite high end kit on sale here, it is balanced by a good amount of kit of the type and at the price point for my needs - I feel their purchasing is pretty good in terms of things that are good quality and good bang for your buck! What I've bought from here - Cateye lights set a while back, identical BBB saddles (£25) for both my bikes, BBB glasses - I've been happy with.

Went here to puck up a new bike tyre and inner tube. Staff…read morewere friendly and helpful. They had a great range of products and made some good recommendations for me. A lot of their bikes and products seem like expensive, premium products as you do see in a lot of bicycle shops, but they do cater to the lower end of the market too. I'd happily shop here again as I know I can just walk in, get helpful advice and walk out with a product that will fit my bike and be right for me. I normally shop on the internet, but there's always a risk of buying the wrong size or unsuitable part. That's where shops like this have value. Great shop!

I remember buying my first BMX bike from this shop in its old site next door to Don Luigi's. My…read morefriends and I would regularly visit there and perve on the bikes and the various parts, despite the fact we weren't exactly biking or BMX-ing experts (think more wannabes than riders). The business has since moved to a much larger store of the edge of the industrial park next to Tesco which has undoubtedly improved how much stock they can fit in, even if it is at the expense of their previously quite handy location. The shop itself is bright and shiny (kind of like a new bike, I suppose), with the shop front covered in windows to enable all passersby to see all their bikes. Upon on entering the shop, you are met by an extensive range of bikes that are split up into their respective categories, but despite this it can be quite daunting to a biking n00b (much like myself). However, the staff there are friendly, approachable and, most importantly, knowledgeable without trying to push certain models on you. They also sell many bike accessories as you'd expect, so I would definitely recommend visiting Formby Cycles for all of your biking needs.

Formby Cycles have a formidable range of bikes and accessories and offer competitve prices with…read moresome great reductions compared to average retail prices. I was impressed at the huge selection on show and how knowledgable they were about choosing a high end road bike to go for and they seemed to know all there is to know when choosing the right accessories. They also offer a reasonably priced service on the shop floor for those who just can't be arsed to do it themselves. The staff seem to know what they are talking about and have masters degrees in bike pumps.

Admittedly I've not had to deal with these guys for a few years as I no longer have a bike but when…read morei did they were fantastic. The service was excellent which is more than I can say for other shops like this in chester. I went in once for some new bearings and grease and they give me the bearings for free! top quality guys.

stay well away from this shop i bought a bike online waited a for far too long only to be told bike…read moreparts are from russia ?! hmm not what every other bike shop has said about the same bike customer service is absolutely shocking they dont care and are just rude so do not buy from them what an awful company take your money elsewhere and be stress free

I ordered my Pashley Britianna bike from the Bike Factory as the pricing for it was excellent in…read morecomparison to other companies. Apart from it being falsely advertised as when I odered it, it was out of stock but the website not up to date. They repsonded quickly to let me know and were quick to correct it and get the process moving. It came next day delivery and I am over the moon with it. The Bike Factory team have been extremely helpful and quick to respond to any queries I've had. Thank you very much guys!! Will come to you in the future if need be.

It's not very often you see local independent bike shops anymore, especially since the takeover of…read moreplaces like Halfords and JJB. so it's nice to see such an established store right on my door step. The service in here is first class, the staff are so friendly and helpful. Even if you go in looking for a pair of gloves you'll probably end up buying one of these crazy Brompton bikes for over a grand! They always have plenty of stock to ensure customers don't leave empty handed, and they will let you test ride if prearranged.

I agree with nevbann - a great bike shop - with really friendly service. Not alot more to say…read morereally!

Took my old (2021) trusty for a service. Had really high hopes judging by the reviews (and price) …read more I wasn't in a hurry,left the bike with cyclehouse for about two weeks. Work required: service, and upon furter inspection: new chain, new cassette, new break pads back&front. Asked for the tyre change (brought my own set) Work completed by the shop: full (mid level £100)service + new chain & new casette, guys changed the tyres free of charge which I thought, was a nice touch. Issues: 1. don't get me wrong, my bike wasn't super clean but I'd thought if you're changing the chain and cassette you'd at least wipe/clean the derailleur including pulleys as well as the hub & front sprockets down from the old buildup grease and dirt/gunk. It looks a mess. Makes you think what is actually included in that 'full service' 2. Gears - after collecting and taking the bike for a test drive, noticed that rear cassette was grinding on two or three mid cogs, took it back for a "re-tune", now it's engaging on all but is very noisy and still grinding slightly on two smallest cogs. I'm no expert but maybe slight frond derailleur adjustment would help? 3. Breaks - I thought I'll do them myself as it was a tad more expensive than I would normally pay for the pads; came to changing them and the rear safety pin is missing and I'm 100% sure it was there when I dropped the bike off at cyclehouse

I could not speak highly enough of the team at Cycle house. Absolutely top draw service. I bought…read moremy first bike from them back in May of 2012 and I've not looked back. I didn't have a clue what I was looking for but I left there with the perfect bike for me. The after sales are as good if not better! The guys in the workshop must be sick of me! They assembled the bike originally and have been great ever since. They have offered me all sorts of advice. I've had a couple of accidents on the bike whilst I was getting use to cycling for the first time. The accidents left me a little nervous and left my bike requiring a safety check. The guys were quick to reassure me not to worry, just to bring the bike in at my convenience. The turn around on my bike was just 24 hours and the communications were excellent. A particular note to one of the work shop lads. Sorry I don't know his name but he wears glasses. Top draw lad. Patience of a Saint! Thanks a lot to everyone at Cyclehouse

These guys are great, we always get something from them for christmas for our kids putting money…read moreaway each week. They also do a free checkup on any bike they sell after a few weeks to ensure quality. Good solid bikes pretty good prices, plus they will always put the customer first.

Used ron spencers for repairs to my bike service was excellent will be purchasing My next bike here…read moreafter care is A1