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Pickens Electrical Company

1.0 (1 review)
Open • Open 24 hours

Services - Pickens Electrical Company

Electric inspection

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3 years ago

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DR Electric

DR Electric

(10 reviews)

I like Dr. Electric. I like listening to his weekly radio program. He obiously knows his stuff and…read moreis up front with people, so you might say I'm a fan - but I'm still going to shoot straight. I'm just going to preface this with I'm not an electrician (obviously) and I don't know what's 'common' in the industry. Pros: * Workers called ahead and were there about 20 minutes later. * The guys assessed the situation and made short work of adding a new flood light to a new location. * Total cost came in nearly dead on to Dr. Electric's verbal estimate. * Fair pricing and quick work. Cons: * Billing starts the minute the workers start driving your way. If they're 30 minutes away - you're paying for that time (This is called a "truck" charge (it's about $1 per min). I guess others might call this a "trip" charge. Maybe this is common practice, but you need to know about it going in and they don't disclose it over the phone. So make sure you're near Hendersonville (Dr. Electric HQ) or near their last job. * The Dr. Electric scheduling system leaves a bit to be desired. I tried scheduling my appointment about 5 days ahead. I was told by the owner they don't schedule that far ahead and to call back on Friday for a Saturday appointment. I called on Thursday (thinking it was Friday!) for an appointment the next day (Friday). On Thursday evening when I'd realized what I'd done I called to correct my error and schedule for Saturday morning. I was told Saturday morning was booked (wait, what happened to only booking a day ahead?) but they could get to me Saturday afternoon. I had a birthday party to go to so I asked about Monday afternoon. They booked it. On Monday afternoon no one had shown up, so I called and the owner forgot we had talked! I like these guys, but that was frustrating. Just seems like they're making it up as they go and writing it down on post it notes. Well he got some guys over pretty quick despite the mix up and those points are listed above in the Pros section. Overall I still like Dr. Electric. I would use them again, but the scheduling part was probably the biggest let down of the whole experience.

The irony of this business is my wife really liked the first guy who came out about a year ago to…read moredo some work. Though he was not very friendly at all he was competent and reliable. I thought he charged quite a bit but have not had to use an electrician for a while. Recently we needed some work so we called them but did not get the same gentleman we used in the past. Instead I got the owner (Joe) on the line. He said he happened to be just up the road so could swing by to take a look. I interpreted this as a friendly (no charge) drop in since he was down the street. He looked at the problem spending about 20 minutes and he also helped me take a look at a project we were doing in our garage. He was not able to fix the issue we needed fixed but said he would send someone out the next day. He was very friendly when he came out so did not expect any issues. The next day a young guy came out, was very nice and immediately found the problem. The problem was a GFI switch that was tripped in the crawl space under the house. Took him all but 10 minutes to fix it. He even wondered out loud why the owner did not fix this the previous day when he was here. This guy told us he had to charge $125 for a full hour even if he was only there 10 minutes so my wife asked him to replace a few switches which he did and all was done very well. The issue came when he "wrote up" the bill. He left the house to go to his truck to write up the invoice and came back. I used a credit card so just handed it to him to swipe on his handheld machine; he did not warn me that the quote was not more than double. When I looked at the receipt I saw a nearly $300 charge that I had just paid for! I thought for sure he made a mistake as the invoice said " 2 hours" for that same day. When I asked him about this he said his boss told him (when he was in the truck) to charge me for his hour the previous day . Keep in mind he offered to drop by saying he was just up the street, and, in my opinion, he could have easily repaired the problem the prior day but instead told him he would send someone out the next day. He never said anything about charging me for his drop in and the young guy the next day never told me up front he was gonna charge my card for more than double the quote and the understood charge. I called the owner who insisted he needed to be paid for his time the prior day. This was the owner. He did help me look at the work going on in my garage so I let it go but I will never ever use this company again. I hope they are happy to get the extra $150 or so cause it cost them an otherwise happy customer and also one who will never recommend them. Interestingly, I needed an electrician again only a week or two later and called Moss Electric who were amazing, trustworthy, fair in pricing and over delivered on service.

Pickens Electrical Company - electricians - Updated October 2026

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