This practice USED to be fine before Jefferson Health took over. Now you can't even get someone on…read morethe phone for an appointment! They screw up ins. authorization requests. 2 months before you have an appointment, they still haven't contacted the insurance company for authorization! HORRIBLE in how they treat patients. $$ before healthcare!

Located in the 1600 Horizon Drive condominium, this is is my first medical practice in 6 years…read moresince I turned 18. It took a while, but I'm glad I found a good one! Dr. Fissel is a great doctor, he is easy to talk to and get along with and so are the rest of the aides/secretarys that I have encountered. They were al very efficient too, i was in and out for my very first visit/exam in a hour!! Noone really likes going to the doctors, but when I do need to go then I look forward to coming here!

primary doctor just move from Texas looking for a primary dr I have my medical record with me I'm…read morerunning out my meds

I've been going to Family Care Medical Center since I was in at least middle school. Been seeing…read morethe same doctor for more than 10 years. Yes, I live in NYC now, but do I want to switch? No. Dr. Ukropec is a dream. I only go in about once a year now, but every time I show up, I am always greeted with open arms. Dusty always wants a life update. It's like seeing an old friend. Prescriptions are easy to pick up here, and appointments are usually available when you need them. They're always flexible with moving things around so long as you give them about 48 hours notice. The receptionists are usually kind, and even a little bit chatty. I like that. Keep it up Family Care. I may live in NYC for years and never switch doctors.

Just tried to set up emergency appointment because I am sick and need medicine. They told me that…read morethey booked today and tomorrow and she is not sure when they can take me, Iam supposed to wait few days. Can't believe it.

She did not keep me safe and so I left her as my doctor. She kept sending me my prescriptions…read morewithout talking to me about them or checking on me...I called and told her it was illegal and they finally stopped. Terrible terrible place.

I needed to find a new primary physician and choose Dr. O'Connor from the Grandview health website…read more I have to say absolutely nothing but the best experience so far, from both the doctor and her staff. I was able to get an appointment quickly, and everything was handled in a very professional manner. The doctor looked at some of my recent lab work, and after requesting updated lab work, which by the way she had the results and emailed me in less than three hours, suggested I may be able to get off my cholesterol medicine as my numbers were so good. Absolutely everything I have needed or requested was handled in a quick and efficient manner and I would highly recommend both the doctor and the practice to anyone seeking a new primary physician.

I understand why Kevin O may be disgruntled. There are a group of older, disinterested doctors…read morethere ....one in particular that is quite arrogant, who seem distant and aloof. However, the newest doctor, a younger doctor from the military is by far the best doctor I've had in decades. He spends a long time consulting, and explaining details. He even called me at my home on several occasions to clarify a few matters, and check on me. If you make an appointment....ask for Dr. V. and you'll avoid the older guys who have one leg out the door. They used to just hire a P.A. to see most of the patients.

Horrible. Office is is a run down office complex. Waiting room is small. Exam room was small and…read morecramped. Doctor was not helpful at all.

Worst Managed Practice I have ever experienced! Started going to them about twenty years ago, but…read morein the past two years they have become so unprofessional. Calls are never returned, ever. it takes weeks to get the simplest of approvals leaving dozens of messages to get an answer: what should have been a routine order for lab Corp for blood work for physical was not issued two days before the appointment because they "were waiting for doctors approval". Having experiences this in last years physical I started calling them ten days prior to the appointment, two days before the appointment still no returned call. Another time the doctor ordered a procedure and when I went to schedule it the hospital said they needed pre-approval. The insurance company said the approval had to come from the doctors office. Dozens of calls to Chalfont Family Practice, no call back even once, finally I connected and was told "oh we should have given you that authorization number when we gave you the order". When you visit, there are half a dozen people mulling around; but no one seems to return calls or listen to messages. Archaic and old fashion office that does not use email or texts to communicate with clients; everything is menu and voicemail and they do not return your messages. Don't expect much here, the office is busy making the patients jump through hoops; and they seem to enjoy it.

most staff are top notch. avoid Elizabeth. she diagnoses and gives recommendations based on what…read moreshe googles in the room with you. she doesn't listen to the patient or take into account past treatment administered from other staff

Absolutely terrible practice. Prescribe me a pain medicine that is back ordered. Call immediately…read moreto inform. Tell me someone will call me back. Nobody did and the office closed for the night. Left message with answering service. No return call. They left me high and dry with no pain medication for the night. Knee replacement 2 weeks old. This morning I'm told it's a common problem and they were sorry. Too little to late. I'll find a new pain management doctor who actually cares about their patients needs. My experience only. Do your research.

The entire staff is always very kind and professional. My appointments are always on time and never…read moreseem to be delayed. Judy is the best and always shows compassion and the care is excellent. I recently had an epidural and the pain was minimal. Dr. Qu explained every step of the process to me as he was performing the procedure. I am impressed with this establishment. William W

I am a physician Myself and felt I had to struggle to get routine annual blood and urine tests…read moreprescribed to me by Dr Portner. I had to explain, why I get a regular annual test done to him. He was adamant that he will not prescribe a routine annual test that is covered by insurance. I would not recommend this clinic to you.