Located in the 1600 Horizon Drive condominium, this is is my first medical practice in 6 years…read moresince I turned 18. It took a while, but I'm glad I found a good one! Dr. Fissel is a great doctor, he is easy to talk to and get along with and so are the rest of the aides/secretarys that I have encountered. They were al very efficient too, i was in and out for my very first visit/exam in a hour!! Noone really likes going to the doctors, but when I do need to go then I look forward to coming here!

This practice USED to be fine before Jefferson Health took over. Now you can't even get someone on…read morethe phone for an appointment! They screw up ins. authorization requests. 2 months before you have an appointment, they still haven't contacted the insurance company for authorization! HORRIBLE in how they treat patients. $$ before healthcare!

primary doctor just move from Texas looking for a primary dr I have my medical record with me I'm…read morerunning out my meds

I've been going to Family Care Medical Center since I was in at least middle school. Been seeing…read morethe same doctor for more than 10 years. Yes, I live in NYC now, but do I want to switch? No. Dr. Ukropec is a dream. I only go in about once a year now, but every time I show up, I am always greeted with open arms. Dusty always wants a life update. It's like seeing an old friend. Prescriptions are easy to pick up here, and appointments are usually available when you need them. They're always flexible with moving things around so long as you give them about 48 hours notice. The receptionists are usually kind, and even a little bit chatty. I like that. Keep it up Family Care. I may live in NYC for years and never switch doctors.

My appt is for 4:45. Arrived here on time checked in on time and I'm still waiting for Dr. Getzow…read morethis is absolutely ridiculous, I feel like they forgot I'm in here, and I will be finding a new primary care doctor.

I needed to find a new primary physician and choose Dr. O'Connor from the Grandview health website…read more I have to say absolutely nothing but the best experience so far, from both the doctor and her staff. I was able to get an appointment quickly, and everything was handled in a very professional manner. The doctor looked at some of my recent lab work, and after requesting updated lab work, which by the way she had the results and emailed me in less than three hours, suggested I may be able to get off my cholesterol medicine as my numbers were so good. Absolutely everything I have needed or requested was handled in a quick and efficient manner and I would highly recommend both the doctor and the practice to anyone seeking a new primary physician.

She did not keep me safe and so I left her as my doctor. She kept sending me my prescriptions…read morewithout talking to me about them or checking on me...I called and told her it was illegal and they finally stopped. Terrible terrible place.

I understand why Kevin O may be disgruntled. There are a group of older, disinterested doctors…read morethere ....one in particular that is quite arrogant, who seem distant and aloof. However, the newest doctor, a younger doctor from the military is by far the best doctor I've had in decades. He spends a long time consulting, and explaining details. He even called me at my home on several occasions to clarify a few matters, and check on me. If you make an appointment....ask for Dr. V. and you'll avoid the older guys who have one leg out the door. They used to just hire a P.A. to see most of the patients.

Horrible. Office is is a run down office complex. Waiting room is small. Exam room was small and…read morecramped. Doctor was not helpful at all.

I have been looking for a competant primary physician since I have many health issues. After moving…read moreto Chalfont and trying with 2 other practices, I finally found a great practice specializing for family and geriatric medicine. The Chalfont Family practice is conveniently located at professional office complex off of busy E. Butler Ave in New Britain. I liked the proximity and easiness of making an appointment without waiting for weeks, and months. The staffs were professional and friendly. Most of all the waiting time was minimal. The office atmosphere was very clean and comfortable. There were 2 separate offices units with each 7 Drs' name was posted on each entrances. I was seen by Dr. Wassel and she was very attentive, and compationate. She went thru all the recent lap and tests records I brought carefully and answered all my concerns without rushing. Then she gave me recommendations and ordered missing vaccines & needed tests. I feel lucky to find such a meticulous and caring dr.

Worst Managed Practice I have ever experienced! Started going to them about twenty years ago, but…read morein the past two years they have become so unprofessional. Calls are never returned, ever. it takes weeks to get the simplest of approvals leaving dozens of messages to get an answer: what should have been a routine order for lab Corp for blood work for physical was not issued two days before the appointment because they "were waiting for doctors approval". Having experiences this in last years physical I started calling them ten days prior to the appointment, two days before the appointment still no returned call. Another time the doctor ordered a procedure and when I went to schedule it the hospital said they needed pre-approval. The insurance company said the approval had to come from the doctors office. Dozens of calls to Chalfont Family Practice, no call back even once, finally I connected and was told "oh we should have given you that authorization number when we gave you the order". When you visit, there are half a dozen people mulling around; but no one seems to return calls or listen to messages. Archaic and old fashion office that does not use email or texts to communicate with clients; everything is menu and voicemail and they do not return your messages. Don't expect much here, the office is busy making the patients jump through hoops; and they seem to enjoy it.

I can't give enough praise for Dr. Kelly.... I have had a…read moreextremely bad back for 35 years and only had very brief temporary relief till I met Dr Kelly. I saw many Drs , Chiropractors and Massuse's to help with the pain but only had temporary relief. Since I have been a patient at Highpoint Pain and Rehabilitation I feel like a new person! Dr Kelly has gotten to the exact points where my pain is in my back and I can truly say I'm have periods of more than 6 months pain free! In my opinion he really knows his stuff!!! And did I mention how wonderful he is as a person. He makes you feel as though he has been a friend your whole life. He is warm and caring as well as a great Dr. The staff at the office is also just as amazing. They care about you and try to accommodate you no matter how busy they are. I love them all!!! I recommend him to everyone I meet and I now am recommending this practice to all of you. YOU WON'T BE SORRY!!! Thank you all at Highpoint Pain and

Absolutely terrible practice. Prescribe me a pain medicine that is back ordered. Call immediately…read moreto inform. Tell me someone will call me back. Nobody did and the office closed for the night. Left message with answering service. No return call. They left me high and dry with no pain medication for the night. Knee replacement 2 weeks old. This morning I'm told it's a common problem and they were sorry. Too little to late. I'll find a new pain management doctor who actually cares about their patients needs. My experience only. Do your research.

I had an appointment today and called to reschedule and got a message saying the practice was…read morepermanently closed. I was going to this practice for over 20 yrs and no notice of any kind was sent to me. Most practices send a letter informing patients they are closing.

I liked this practice, very knowledgeable and caring doctors and helpful office staff, but they…read moresuddenly and permanently closed on 12/22/25.