If I could give zero stars I would.
I had an appointment for a general assessment and massage, expecting a professional, supportive environment. Instead, I walked into one the most unprofessional and poorly run clinics I've ever encountered.
The moment I arrived, I was abruptly asked I'd brought a note from my oncologist. A note? For a massage? No, of course not. I hadn't been asked to bring one. And nothing on their website or booking confirmation mentioned this requirement.
During the so called "assessment", The "Dr" appeared completely out of his depth - flustered, confused and visibly unsure of even basic anatomy. He left the room to consult with someone else and suddenly he needed an oncologist's note. At this point, it was painfully obvious this was about liability, not patient care.
I've been to several acupuncturists, RMTs and practitioners throughout my treatment. Not once have I experienced this level of incompetence or lack of compassion. I drove half an hour because their website claimed they welcome cancer patients. Apparently that only applies until they actually have to treat one.
The excuse I was given? The "Dr" didn't review my intake form until that morning. Yet no one had the courtesy or professionalism to notify me in advance so I could cancel and book elsewhere. Instead, they wasted my time, my energy and an opportunity to manage the side effects I experience.
If this is how they handle vulnerable clients - by misleading them and scrambling to cover themselves, then stay far, far away. There are plenty of clinics that actually know what they're doing and don't treat cancer patients as a liability. read more