We have had good experiences at this hospital 3 times. First was when my father in law was there…read more He had been to multiple doctors and hospitals and finally after a fall and visit there he was diagnosed with Parkinsons dementia. He had some atypical symptoms but they helped to get the appropriate diagnosis and helped us get him into hospice which gave him even more services that he needed for free. Next my husband was taken there after a fall and they got plastic surgeon to stitch up his eye lid which was cut all the way through. It healed well and years later he has no visible scar. Recently my husband who is now in his 70s woke up and was so dizzy nauseated and in pain we called the rescue squad. They wanted to take him to Bolingbrook hospital but my father in law had been there and they were no help so we requested Rush Copley even though it was a little further. He had a good experience, with a thorough work up for everything and they scanned his head and whole torso.. Thankfully it was just symptoms from a combo of a sinus thing and intestinal inflammation. They gave him some meds to get him stable. Sent him home with some meds and gave him referrals. The hospital was busy but they got him into quickly and I think we were out of there before lunch time. Very caring staff, doctors etc. The only issue I had was that I was not able to go with him and when I called to get info on his condition nobody called me back. I called twice and really just wanted to know how serious it was while I waited for my son to get here to drive me there. I'd say a couple hours. When we got there there was no explanation of why someone could not have called to let me know he was not dying. Since his care was good I did not mar down for that but it is something they should work on as when we arrived it did not seem like they were overly busy and someone could have relayed at least a general message about his condition. If we ever need to go again I will choose this hospital.

Went there with back pain. Sat in the waiting area for 4 hours. Intake PA ordered a CT scan. Came…read moreback from that. Second PA said I didn't need a ct scan. She ordered an xray. Another hour wait. Asked the last PA if I would be billed for the CT scan. Said it wasn't fair. Nurse agreed. She said to take it up with the legal department. Paid 1400.00 for a procedure I did not need. If you are dying, have your partner dump you on a different ER doorstep. This place is a shit hole. Close to my house and will never return.

Great staff, and doctors. They are very attentive, and…read morelisten to your concerns. The nurse was very helpful, and patient with me, as I had many questions. She also helped me with a savings card to use at the pharmacy, for a prescription. The receptionists are all very nice when you call to make an appointment, or need to leave a message. I've never encountered a rude person. The office is on the third floor of the 351 medical building, adjacent to the hospital. Great location.

Dr. Chang is an awesome surgeon! I have surgery the 17th. Felt like I was at home when I was going…read morethrough consultation. Everyone was very nice about giving me the information I needed. As well as setting up my surgery. Overall happy with my visit and will be doing a review after my surgery! If you have HMO and do need surgery please don't be afraid to reference Dr. Chang.

Dr Kramer repaired (2) Abominal Hernia's using Robtic Equipment, and I was scoped for a…read moreColonoscopy, all 'Out Patient', in at 8am, done by Noon. It worked out great, very little pain, and necessary as a Senior Citizen. My quality of life has definitely improved, and the entire procedure was very interesting, no incision , just (3) small holes and glue instead of stitches.

I am a 59 year old male. I put off having my 1st colonoscopy for years. The main reason was all I…read morehad heard about the prep. The awful taste. Forcing yourself to drink all the horrible tasting liquid. Spending the night in the bathroom. I am very pleased to say Dr. Andy Kramer of Genevea Il. was my Physician. Dr. Kramer and his Staff were polite, professional and helpful throughout the process. His bowel prep included over the counter products I bought at Walgreens and Gatorade making it a breeze. The procedure was a walk in the park. He removed two polops. After Dr. Kramer analyized these, he called me personally to let me know now I'm set for ther next 10 years. The pre op nurse I had was amazing. She made a comment before the procedure how relaxed I was. I told her, "I know I'm in good hands." If you live in or around the Fox Valley area Dr. Kramer is the one to see. Paul O'Connell

Dr Haddel and his team were amazing. My daughter had 4 wisdom teeth 2 of them were impacted. The…read moresurgery went smooth and quick and in 7 days back to normal. Minimum pain. Would recommend him to anyone. Thank you

Dr Kevin Haddle is an amazing empathetic physician, skilled clinician who believes in coordination…read moreof care to the benefit of your whole system while treating issues with your neck, head, face, jaw or mouth. His clinical manager Micah and her team were instrumental in coordinating my care, appointments and medical history to provide the best possible care. The entire team cares about each patient individually and their wellness plan, treatment and recovery. I highly recommend this practice and physician, as I have used it several times for different issues! Thank you to the team for taking care of me!

Fantastic surgeon and medical staff, apparently weak front desk/administrative support. Had…read moreshoulder surgery July 17--very painful break and recovery. Ran out of Rx meds twice so far, once before surgery and once after. Both times we were promised a call-back in response to our request. Both times the office closing time came and went without the assured callback. And both times we were left to guess what to take when the prescribed med ran out prematurely. There were also issues with having to wait for insurance approval for a CT scan (then being told a day later that no approval was required), as well as with timely scheduling of office visits and tests. Both of these seem more like front desk issues, though I could be wrong. Again, the doctor, PA, and nurses all appear to be knowledgeable and compassionate, but there is some sort of administrative component that fails consistently and fails badly.

The good doctors are gone!!! Not a place I would ever go again. They're not professional and as a…read morepatient they try to make you feel as if you don't know what you're talking about. If I could find Dr. Walczak I'd go back to him he was very nice and understanding and agreed with what my MRI reading was as he looked at my scan. I also have worked for a hospital out of state for years as a radiologist. I can also read my MRI. I also know that what was in my MRI report was true and correct as it stated I have a torn labrum and moderate/severe arthritis.

Dr Alden did a good job with my knee replacement. However, PROBLEM was my rehab went off the rails…read moreand he's partially to blame because he did a Manipulation Under Anesthesia without asking any questions why I wasn't progressing fast enough. The therapist (ATI) recommended by Hinsdale Orthopedics was totally incompetent but I was JUST getting my range of motion back and the MUA caused swelling putting me back to square one. Had he not done that, I would've gotten my ROM back. Insurance dropped me because I "wasn't making progress". I fell into deep depression as I was an extreme athlete and now I'm a cripple with a cane.

The work they do is great but the time they make you wait to see the docs can be ridiculous. And…read morethat's why they're getting three stars. I'm at their office now, my appointment was for 10 am, there was no one else in the waiting room, and it's now 9 minutes to 11 am and no one has even comes in to tell me the Dr. is running late.

Excellent service nice clinic. A very modern well lit building. They have message therapy too…read more Rheumatology, bone health, mri and physical therapy, industrial rehabilitation. Orthopedics, And sports performance. We're nice front desk receptionist. We were given a same day appointment so nice from personnel. In and out how sweet. All I need to do is wait. For all of us that need support you can wait downstairs in the lobby for the protection of the patients

I'm currently waiting for my husband while he's having knee surgery. This is our first experience…read morewith the Cadence Surgery Center and it's been amazing. We had to bring our 2 small children for the first 30 min (until they could get picked up) and the staff was so kind and understanding. They went out of their way to make us feel welcomed and make sure my husband was comfortable. The pre-op rooms are nice and clean with recliner chairs (instead of hospital beds) which was a nice touch. They even give you warm blankets while you wait for the doctor. We've had such amazing customer service from the front desk staff, to the nurses to the doctors. I would highly recommended this place!