1. Physicians Mutual

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San Antonio, TX

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Physicians Mutual

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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9 years ago

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USAA - Rat droppings in the closet, below my mom's clothes

USAA

(1.8k reviews)

I am set up for the drive safe auto program that monitors phone use while driving. Unfortunately…read morethe program does not take into account phone use by a PASSENGER using the phone while the car is moving. This needs to be fixed in some way. The vast majority of the time my wife may be on the phone while I am driving. About 5% of the time, I may be the one talking on the phone. This causes too many added charges that at completely wrong. What are you going to do to fix this problem? A 65 year member of USAA. This is my only complaint!

First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

Physicians Mutual - healthinsurance - Updated October 2026

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