Firstly, I want to acknowledge the excellent job done by the photographer. She was communicative and patient throughout the process, and I have no complaints about her work. The manager and the recipient of my order, who displayed absolute professionalism.
Now, let's get to the heart of the matter. The overall experience with Photo Makers was nothing short of horrible. The photos I received lack proper contrast and focus, which is completely unacceptable. Additionally, the larger hard photos were printed on textured material that causes a waxy, unsharpened glare, effectively destroying the images. It is a nightmare for your viewers to try and find a proper angle from which the picture looks remotely presentable.
What adds insult to injury is the claim made by your staff that they had informed me about these issues during the order confirmation process. This is an outright lie, as I was never made aware of any such limitations or potential problems. It is deeply disappointing to encounter such dishonesty from a company that I had trusted to deliver a satisfactory product.
I ended up paying an additional $181 to upgrade to a digital packet, which was not clearly communicated to me initially. This upgrade, combined cost of almost $500, left me feeling ripped off and taken advantage of.
Furthermore, I was not compensated for the time and effort I spent dealing with this issue. I had to go out of my way to resolve the problem, and yet, there was no acknowledgement or compensation for my inconvenience. This is unacceptable.
To add insult to injury, I was exposed to the true nature of your Photo Makers when one of your male employees took the time to laugh at me. As a paying customer, I deserve respect and professionalism, not mockery. It is disheartening to think that my important family memory was treated as a joke by your staff.
Despite all this, I remained polite and thanked the employees when I received my photos. However, I cannot overlook the fact that I was not compensated for my dissatisfaction and frustration. It is clear that my concerns and feelings as a customer were not taken seriously. With that being said, I urge anyone who is reading this to think twice before choosing services here. The lack of respect for customers and the failure to address their concerns is unacceptable read more