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    Services - Phone Depot

    Device support or repair

    Mobile phone support

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    Recommended Reviews - Phone Depot

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    1 year ago

    A bunch of stupid people that have no logic or common sense!! added money to a phone plan for a phone that was locked!!

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    ThinkMonkey

    ThinkMonkey

    (3 reviews)

    My Nintendo Switch was overheating, so I brought it in to determine the problem and they were able…read moreto fix it up for me. Very easy customer service, I was able to call about my problem and then bring it in for them to see. And much quicker and cheaper than it would have been to go through Nintendo directly.

    My iPhone X stopped working. None of the buttons wouldn't work. I managed to shut it down, but it…read morecame back on asking to restore. I tried many times to restore it, and even got Genius bar to give it a go. After several attempts with multiple laptops and cords, they said it must be a hardware issue and since I no longer have warranty on it, they could give me a replacement phone for approx. $720!!! And I would need to give up my "dead" phone to get the replacement for that price. I didn't want to give it up as I know the battery and screen are still good. A good friend of mine recommended I get Ross and his team at Think Monkey to give it a go. I figured why not, its already not working. Well Im SO GLAD I DID!!! They got it up and running within minutes of opening it up! Johanna did an amazing job, she took her time and ensured all aspects of the phone was working before getting it back to me. They took the time to keep me updated on the repair. I have an OCD issue when it comes to my stuff and I was extremely happy with the quality of work and communication they provided. Ross is easy to talk to, and he has a exceptional team behind him. I will not hesitate to recommend or take any of my devices to Think Monkey!!!

    Best Buy Mobile

    Best Buy Mobile

    (1 review)

    December 12th 2018 I had tried to get assistance from Rogers with the cel phone I'd bought from…read morethem. I could not get it to connect to data. Not only were they NOT helpful, I had to ask 3 times to even get the customer service phone number from them. I then went across the hall in the mall to Best Buy Mobile to ask if they dealt at all with Rogers. Jessie Gay assisted me with checking the phone, and when it was apparent there was no problem with it, she called Rogers on my behalf. Gage Hanke helped out with this as well. It literally took 4 HOURs of calling, being put on hold for half an hour at a time and going through different agents on the other end to resolve it. I absolutely could not have done it without Jesse and Gage speaking on my behalf, asking the right questions and letting me use their store phone. They served other customers in between me being on hold, and were cheerful throughout. I needed to have GPS working for a job I was starting in January so it was very important to me. Jessie and Gage did not expect me to make a purchase, but how could I leave after that amazing customer service without buying anything? I had been looking for an emergency radio, and indeed Best Buy had one in their catalogue. I ordered that, it arrived quite quickly and I'm very happy with it. I recommend Best Buy to everyone. To get such amazing assistance when I wasn't a customer yet, has convinced me to always go there first in the future!

    Phone Depot - mobilephonerepair - Updated May 2026

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