I'll tell you my experience you decide if you wanna work with these people, they came out to my…read moremom's house, who is 89 years with dementia and had to snake the sewer drain on dec 17th. The charge $335 which I thought was a little excessive just to snake a sewer line. We paid it and I said well that gonna fix it. On December 29, they had to come back out because the same pipes were backed up again. They charged her another $300. I thought that was a little excessive and when I asked about it, Tammy, the owner said you're more than welcome to take your business somewhere else, Well, that's what I'm going to do and I suggest if you're reading this review, you might want to think before you deal with these people tell me an attitude of arrogance. Looking at the reviews below, I'm assuming I'm not the only one that's having this issue and their arrogance!!!

I requested a quote for a replacement of an old heat pump. 2 guys came out and knew their business…read moreand work end pretty good, we went over some options and I was told they'd turn in the info for a quote next week. In the mean time, I also spoke with their boss or the owner, not sure which she is, about this not being a priority wanted it done in September versus middle of August, I was trying to get ahead of a potential failure. I never heard from them, no quote nothing, I reached out again to her and still no reply. Pretty much ghosted me!!! So, I turned my business to Rite Temp out of Marion, within a 10 day period from, on site quote, to replacement, tested and running, I am very impressed with Rite Temp.

Their response to my posting for the job was very fast. I set a time for them to look at the…read moreproject and give me a quote. Not only did they take the time to explain what my real issue was but also gave me options for fixing it I did not think I had and then did the repair while they were there. They were so professional and courteous, I was very impressed. I do not know how to say enough about how great they were. I well simply say I know who I am contacting for my next project :)

I had this business come out two different times for two separate problems. They were courteous and…read morevery professional. They came out, gave options to fix the problem and quickly fixed them. I cannot say enough wonderful things for this business.

Trinity and Shaun are the BEST! I bought a house from the 80's and over the past year we have had…read moreall kinds of plumbing inconveniences! They have fixed them all without a problem and with the best attitudes! They are so knowledgeable and and customer oriented! Thanks guys!!

From the owner: Since 1925, Prow Brothers has offered top-tier HVAC and Plumbing services with a commitment to…read morecustomer satisfaction. Our team, available 7 days a week, provides exceptional service backed by state-of-the-art technology. We believe in transparent pricing, the highest standard of work, and protecting your home during service. We stand out from competitors through our meticulous installation process, ensuring your system works flawlessly from day one. Trust in our stable leadership, low turnover rate, and thoroughly vetted technicians. Choose Prow Brothers for a reliable HVAC solution.

Take insurance claims or at least be informative of your lack of service in the beginning of…read moreconversations

This company shows genuine interest in their customers. When I first called them, they were fast…read morewith solid answers, they were interested in me as their customer and they were very prompt getting out to my home to go over every detail of my install, and explain what equipment was best. If you have not had a new HVAC system installed in your home, you won't believe how expensive the system can be, it's mind boggling, literally. I received pricing up to $18,000.00 for a simple 3 ton HVAC system. These folks are total professionals and I don't hesitate to let everyone know, without knowing what other HVAC people quoted me, they were not only competitive, they beat every other HVAC contractor hands down, not by hundreds, but thousands of dollars, so let me save you lots and lots of leg work and hours of telephone calls, Southern AIR Solutions has the correct Rheem system for you and you WILL NOT be taken advantage of, as so many in Bowling Green were willing to do, as evidenced by their system pricing. Bob H

My husband and I had the crew from Brian's heating and cooling out to replace out heating and…read morecooling system along with moving the heating unit to a completely different room. I was very pleased not only with their work ethic but also with their willingness to fix issues that were done incorrectly by contractors before them. I am not extremely mechanically inclined but the technician Adam was patient with my questions and went out of his way to explain things to me. Overall this was the best experience we have ever had with any contractor we have had complete work in our home. Sherry and Stephen Titzer

It's really hard to find good solid reliable companies that practice the old-school type business…read morestrategies (honesty integrity and professionalism). It all started by contacting them to get a simple quote their were on time and their price was very competitive. The most impressive part was that Kevin was very patient and extremely knowledgeable about the work that he was quoting and explained step-by-step exactly what he will be doing. After receiving several bids, I went ahead and asked for a quick start and they jumped on the working mediately and finished up in one day! I even had to step out and told Kevin I would be right back and had another contractor show up and Kevin was nice enough to let the contractor know what I needed done since I was not present, this is called going above and beyond! Do not waste your time shopping around, trying to cut corners, go with a credible company that knows what they're doing, experienced and the price was respectful. I am happy! Oh before I forget, after the installation there was a small issue that was a concern, they immediately addressed it and were there right away! This to me was impressive because they back up their word on service!!!!! Thank you Brian Schmitt and crew!

We bought a 30 year old, near 4,000 sf home a couple years ago and trusted Hopkins County Heating,…read moreAir & Electrical to replace an HVAC unit, add a whole-house dehumidifier and install a Gree split mini system on one end of the home. It was a DISASTER! In replacing a horizontal natural gas heater/air handler in the attic, they installed the wrong equipment, which caused them to run flexible ductwork to align the system that SHOULD HAVE lined right up with the original ductwork. It's a DISASTER up there, AND they left a huge mess for ME to clean up! When I complained about their work, the job manager (owner's son) told me he'd have it fixed, AND DID NOTHING!!!! Also, the dehumidifier job was soooo bad, I had to tear the flexible ductwork apart and re-tape connections all back together myself. Now, two years later, it sounded like the Gree unit was having fan issues, so I asked them back, thinking it would be covered under the five year warranty. Upon their visit, they explained this was normal operation AND JUST BILLED ME $95 for the advice, never warning me of this possibility! NEVER AGAIN! Beware of this company! I'm sorry. I have NEVER been so disappointed in a company, in all my life!

From the owner: Services Offered Include: New Installation, Upgrade and Replacement, Preventive Maintenance,…read moreService Agreements, Extended Warranties, Service Repair, Sheet Metal Fabrication, Air Duct Sealing, Light Commercial Services, Electrical Services and Blower Door Testing.

I called them at 8:00am. The lady was nice and courteous. She said they would call before coming…read moreout and a few minutes later, they were on their way. There were 2 plumbers. Couldn't ask for nicer young men. They answered all my questions. I had a leaky hot water heater and they found out a pipe was leaking and they fixed it promptly. The price was reasonable and they were done in less than an hour. I recommend them highly and I'll call them for my plumbing and heating needs from now on.

We have used Prow Brothers since moving to Madisonville. 3 times they have left us without heat or…read moreA/C for days. The last time we were told they would show up, no call. Nothing. When they finally called days later they only made excuses. They hung up on me when I finally snapped and said no excuses, stop talking. I will never use them again. BTW the new company that did show up sold us a completely new unit.

So we came into town for vacation at our Summer home, and discovered that our AC was not…read morefunctioning properly and for sure not cooling. So reached out to Arctic and in no time got a call. I explained what was going on and he said I will do all I can to help you. Well he came and after some time fixed the issue for now. He was completely transparent and professional about every aspect of taking care of us. He gave me his thoughts and made sure I completely understood all the aspects of our AC unit. I would HIGHLY RECOMMEND Arctic ! The service I requested was provided and at a great value ! He was very friendly and knowledgeable, and I was made to have a great understanding of the service and entire process of my system. So if you want reliable, honest and trustworthy service then Arctic Heating and Cooling is the name to trust. Local business in town. Support local ! Johnny / Valentina Mills 415 Bert Dr Madisonville Ky

From the owner: We have been handling the sales, service, and installation needs of both residential and commercial…read moreheating and air conditioning projects in the Madisonville, Kentucky area since 1973.We sell and service Carrier heating and cooling systems, but we can also perform service for most major brands.Whatever your needs, we can handle the job. Turn to the Experts. Call us today to get a free estimate on all your Heating and Air Conditioning services.