I have been a customer for msny years, however have reached a point where I am sick and tired of employees not answering the phone. The owner expects the stylists to work on customers and answer the phones. If they are busy, no-one answers and this can be the case for the whole day. It seems like everything is arranged like an afterthought that no-one cares about. It totally amazes me how they stay in business when they never answer the phone. I complained about it once and was told to leave a message. I tried this and they claim they never got a voicemail from me. I reached my limit today when I tried calling from 10:30a to 6pm, I must have called 30 times. I finally drove up to salon to see what the problem was and there was only 1 employee there. She had a customer and told me she did not answer the phone because she is "not a one man show". Was she the only one there for the whole day? I have had enough with regsard to putting up with rudeness, cheapness and stupidity and will be moving to another salon. If you still decfide to try them out, good luck making an appointment!!!!! read more