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Covered California Enrollment Center

Covered California Enrollment Center

(50 reviews)

Hello, I am writing this review for Ms. Gwen Truong of…read moreCovered California. She demonstrated outstanding cooperation, clear communication, and exceptional professionalism while helping me understand the Medicare enrollment process. She guided me step by step, ensuring I avoided late enrollment penalties, maintained my financial assistance tax credits from Covered California, and secured additional benefits by applying for Medicare on time. She stayed in regular contact throughout the process until my Medicare approval was completed. Ms. Truong went above and beyond by helping tailor my policy to fit my specific needs. I sincerely appreciate all the support and assistance she provided.

My mom and I had a very disappointing experience with Anthony at the Covered California Enrollment…read moreCenter on the Friday before MLK Jr. Day. We went in specifically seeking guidance and clarity around my mom's health insurance options after she was recently let go from her job. From the start, the interaction felt rushed and dismissive. Anthony called us back from the waiting room by simply pointing and saying, "Oh, you can come back with me." Once seated, we explained my mom's situation, but he immediately cut us off and stated that her only option was Medi-Cal and that we should just go directly to their office. There was no explanation, no questions, and no attempt to understand her full financial picture. When I asked if he could walk us through her options, he reiterated that Medi-Cal was it. I then clarified that my mom does have passive income from a rental property, which is exactly why we came in--to understand how that income might affect her eligibility. He sighed, asked for the amount, and after we shared it, cut us off again and said we didn't qualify because the income margin is "very specific." When I asked what that cutoff was or if he could explain the options in more detail, he flatly said there was nothing else to discuss. We left feeling like a nuisance rather than people seeking help, confused about my mom's options, and extremely disappointed by the lack of care or basic explanation. It felt as though Anthony was more focused on getting through the day than providing support to someone navigating a stressful life transition. For comparison, we then visited Falcon Insurance Agency in Hawthorne, which had been recommended to us. The difference was night and day. Carmen took the time to clearly explain all of my mom's options, provided visual pamphlets, answered our questions thoroughly, and helped us complete the application. We walked out with my mom's insurance fully secured. Unfortunately, our experience at Covered California was the opposite of supportive, and we left without the guidance we came in for.

Philosophy - financialadvising - Updated May 2026

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