I wish to express my extreme dissatisfaction with the Hunt's Mesa Overnight Photography Tour. My husband and I were on the August 4-5 tour and from the beginning it was not what I expected nor what I had read about. Having never been to Monument Valley I was expecting this to be an informational and inspiring tour along with the opportunity to take amazing photos, unfortunately it was filled with frustration and devoid of information or historical background of Monument Valley. You also specify on your website that your guides are knowledgeable about the light and landscape of the valley, of which your guide, Tully, taught nothing.
The tour did not begin well, since your guide was late picking us up and offered no explanation as to why. Because of the high cost of this tour I was expecting top notch service, which was not delivered. Once in the truck he did not tell us where we were going, how we were going to get there, or anything about the monument; and we sat in awkward silence not knowing where we were going. One thing that is not specified on the website about this tour is that you leave Monument Valley to get to the top of Hunt's Mesa. For someone who has never visited, that would have been good information to know beforehand.
As we continued travelling on the "rough road" as you put it on the website, our vehicle got stuck three separate times, costing us valuable daylight. Instead of the 2.5 hours as advertised, it took us 4.5 hours to get to the top. I understand that the weather cannot be controlled nor can the condition of the road, but you can control the quality of your vehicle and the equipment carried. We were in a Tahoe that was not equipped to be out on the trail. There was no tread on any of the tires, the check engine light was on, and the front two wheels were not engaging when four-wheel drive was selected. Tully was also ill-prepared to get us extricated due to the lack of recovery devices to help the tires gain traction. My husband helped dig out and push the Tahoe out of our predicament while attempting to talk to Tully so he could describe the upcoming trail. This was to no avail as each time we became stuck, Tully did not communicate with us what the situation was or our options going forward. He made several phone calls but did not relay any information to us. It was not until the evening he stated that it was suggested to him that we turn around and head back. But Tully told his boss that we were in a rush and had come far to do this tour, which was not true in any way. He neither discussed the conversation, or his intent, nor was he honest about how difficult the trail was, and he certainly did not give us any options about what we wanted to do. I understand he felt like he needed to get us there, but we were not in a rush and had many open days in our itinerary and would have been happy to turn around and conduct a different tour into Monument Valley. Instead he kept insisting we were okay and there was only one more difficult part, when in fact there were several more each time.
Around 8pm we sat down for dinner, and it was not quite what we were expecting. While we were not expecting a five course, five-star meal, we were expecting a little more than what was offered. For example, he told us how much he liked butter and sour cream with his potato, but did not bring any, and simply opening the steak from the store is not in keeping with this tour's cost. We then sat in forced conversation and silence for most of dinner. During this dinner I was hoping to learn about Monument Valley and the significance of it to the Navajo people, why its called Hunt's Mesa, and more. Because this is labeled as a tour, it is not out of the question to expect historical information or stories told. Instead it was an awkward dinner and all Tully talked about was previous visitors that had tipped him well. I also believe that if I had not asked what the plans for the next day were, he would never have told us. We were also underwhelmed with breakfast as it was simply packet-oatmeal and some yogurt.
Heading out was easier than coming in, but the tires were still an issue and overall made it unsafe to traverse the trails that we did. While Tully was driving on some of the technical parts he was texting and talking on the phone, making me feel unsafe. He should have stopped the vehicle and took the call or text to keep everyone's safety a priority.
When we made it back to the Visitors Center, he was once again on the phone while we unloaded our luggage. Tully's attitude towards us the entire trip was indifferent and seemed like he didn't want to be there nor cared about what he was showing us. I expected to learn about Navajo traditions and culture from someone who is passionate about sharing their culture's history. Instead we spent around 15 hours in awkward silence, learned nothing about Navajo culture or photography tips for Monument Valley.
Do not go on this tour! read more