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    Phillips Michael M CPA

    5.0 (1 review)

    Services - Phillips Michael M CPA

    Accountants

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    5 years ago

    Very good been with him for a very long time, mike go out of his way to help u and talk and answer your question

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    Paychex

    Paychex

    (5 reviews)

    We began closing our Paychex account back on 8/7/24. The reason for this was due to a gradual but…read moresteady decline in responsiveness and service. It came to a point where Paychex had become an obstacle rather than a service that, at one time, we could rely on. The level of service had sunk to a level that became unbearable. When we finally decided to switch our account to another company, Paychex became actively hostile instead of just inept. Our employees 401k accounts are being held hostage. We have spent weeks on the phone with hours upon hours on hold attempting to recover access to these accounts, We have spoken to and have been transferred to more than 10 people. We repeat the issue over again. Each time, we're on the phone for at least an hour. Our advice to anyone considering using Paychex is to reconsider. You'll wind up with nothing but aggravation.

    If I could rate below 1 star, I absolutely would. This has been the most unprofessional and…read morefrustrating experience I've ever had with a company. Navy Federal should reconsider recommending Paychex to businesses of any size. Unexpected Charges: They charge your account significantly more than what was initially quoted for the service. Inconsistent Customer Support: I've spoken with five different representatives who were supposedly in charge of my business account. The person who initially set up the account was always available during the "onboarding" process, but after that, I was passed off to others and left without clear answers. Not only did I receive conflicting information, but crucial details were either miscommunicated or completely omitted from the start. At this point, I'm seriously questioning the legitimacy of Paychex as a service. I remember companies using Paychex back when I was an employee, and I can only imagine the issues they might have faced if their experience was anything like mine. If you're considering a business account with Paychex, DON'T DO IT! There's no value to the service, and I regret not reading the reviews sooner. Now, canceling my account has turned into an absolute nightmare.

    Phillips Michael M CPA - accountants - Updated May 2026

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