I was surprised by the experience the gentleman had when pulling up to the place , he was very…read moreknowledgeable. I am very particular about what I put in my car and have done to it. We had a good conversation about the oil I wanted. The service was great and fast, afterwards we discussed other things that should probably be done due to the mileage. The price was reasonable, and I will return for further services.

Highly recommend the service. They are honest, knowledgeable, and helpful…read more Xxxxxxxxxxxxxxxxxxxxxxx

I went there on a Saturday morning. There were two cars already being serviced. I didn't wait for a…read morelong time for my turn. They were very efficient and friendly. They also had many staffs, so I had my car oil changed very quickly. Glad I found this place and would definitely go back again.

I got my oil changed there a little over a month ago. Today I went to change the oil myself, and I…read morehad to use an 18" cheater pipe on a 10" 3/8" breaker bar to remove the drain plug. I wound up bending the breaker bar. The torque spec is 62 ft-lbs; this was well over 100 ft lbs. Having it that tight not only makes servicing the engine difficult, but can knock loose the threaded end inside the oil pan, requiring the oil pan to be replaced; it's essentially a nut welded to the inside of the thin oil pan. This isn't only low-quality work; it shows a level of ignorance that's shocking. I'll never return.

Donovan went the extra mile to get me a battery and install it. Recommend this business to anyone…read morebut especially women.

From the owner: Visit us for all your auto repair needs. read more

I found this guy on Facebook marketplace once he came out checked my car said it had all these…read moreproblems he wanted to further diagnose, charged me a $100 and eventually stopped answering me really bad experience glad he didn't work on my vehicle at all!

I took my truck in due to a coolant leak. Found leak at…read morequick disconnect at coolant recovery tank. Quoted $500.00 to repair... I repaired myself for $50.00 They will not get anymore business from me.

As a follow up to my last negative review: Eventually the local manager Jadon called me back and…read moremade every effort to make things right. After further review my AC issue was not what they initially thought and they made it right and fixed it at no extra cost. They also fixed the tailgate that was initially overlooked. I do appreciate the attention he gave to making it right. I may go back in the future but this was a huge learning experience to make sure that people are true to their word and show integrity in all that they do, and that it's ok to speak up for yourself when they're not. I'm grateful for Jason and his efforts to do right by the customer. Good job! You earned my respect.

Super friendly, efficient service . It was faster than I expected and was able to drive right in…read morewithout waiting.

I went for an oil change. Thought there would be a real long line. Was very surprised....only 1 car…read morewait. Very friendly and cheap price (for all the checking of engine they did). Very impressed.. Will be back!!

Went there on a Sunday morning to have my tire patched. That was the only open place near Sedona…read more The guy was respectful, quick, and more importantly did his job right. It was cheap too, only $15 for patching the tire.

In mid-September 2017, my wife & I embarked on our first extended truck camper trip in the used…read more2009 Ford F350 Super Duty we had purchased the year before. The first day out from southern California, about an hour north of Phoenix, the truck broke down. We were towed to Jones Ford Verde Valley, arriving after the dealership had closed, but they kindly allowed us to stay in their parking lot overnight. Their kindness & "family-like" attention continued. While the diagnostic work was being done, they transported us so we could get some breakfast & pick up a few supplies. The bad news of a very expensive repair & a week's time to complete was softened by the efforts of so many to help us in any way they could, from careful & complete explanations of the work to be done, to transportation to secure a motel room, to assistance with a car rental at the dealership's discount, to help transferring gear from the camper to the rental so we could explore the area while awaiting the repairs. We had every confidence in the work completed by certified master technicians, plus there is a two-year warranty. We left to complete our camping trip feeling like we were leaving new-found friends. We highly recommend Jones Ford Verde Valley!! Tom R.

I am big on customer service. None of the service employees seemed happy or even like they wanted…read moreto help look at something super small issue on my car when I had an appointment. (Automatic start on a new 2020 f150) 2 men worked on my car, both were very informal and didn't answer questions when asked. I am much more used to helpful employees with good attitudes that like their jobs I guess. Front desk guy at service, I asked a simple question and responded in a rude tone and wasn't helpful at all. Maybe it's because we had a morning appointment. I wasn't at all impressed with the customer service or level of help I received. Hire some people that actually want to help and have a good attitude while doing it.

Recently moved to the area from Seattle and was lucky enough to have been referred to David. Bought…read morea vehicle off Craigslist recently that was giving me issues. He has gone above and beyond with the service and repairs and most importantly is an honest person!

I came in to Hatton for a catalytic converter change this morning and the mechanic I had David went…read moreabove and beyond to make sure that everything was right on my vehicle. He identified an additional issue and kept it within a reasonable cost so that I was able to get through emissions with flying colors this afternoon. Thank you gentlemen.

This shop had great reviews so we took our ford there for a leaking seal on Transmission and that's…read morewhere the problems begin. All seems to go great at first, then the turbo hose blows out. Twice. Then the plastic moulding under the car is cracked to sh$t from their horrible work. I can no longer bring the car back for them even to fix it because each time something else gets broken. It's been a nightmare. I was going to have my lady friend take her Honda here but, obviously that's not going to happen. Horrible value when you constantly have to go back because they fix it wrong and break other stuff. Don't do it.

Stay away from this place owner is rude and obnoxious thinks he knows it all, I'll give it to him…read morehe knows about ac and brakes but any other repair should be taken elsewhere there is a reason he has one of the lowest hourly rates in town cause he's gonna take a while to figure out any other repair if it even gets done correctly ! He's rude to workers besides his "prodigy" long term employee and will disrespect anyone he finds fit I can recommend a lot of shops this is not one :)