Wow, it's hard to believe we're all talking about the same dentist! Anyway, here's MY story.
I first started going to Philip Latham when he was covered under my "Smilesaver" Insurance and his office was practically across the street from me. So, I gave it a shot, and was absolutely thrilled. He and the staff were always extremely nice to me, and his dentistry was excellent (a tremendous improvement over the 2 previous dentists I had tried in Sacramento). Then, he sold the practice, so I tried a few more dentists under my Smilesaver Plan. I was dissatisfied.
I found out that Dr. Latham had not retired, but rather was now working in Roseville -- except, he did not take Smilesaver patients anymore. After some thought, I decided to go to him anyway.
That means, I was willing to drive a long way instead of going across the street, and I was willing to pay full price, instead of using insurance. I was willing to do this just because Phil Latham is a GREAT dentist. And, what I soon discovered, was that I was still saving money because he always outlined the options, always looked out for the patient's best interest, and always did great work!
I've been a loyal customer for close to 20 years! And, as for "high staff turnover," he still has the same office manager, and I can attest that several of his assistants have been with him for MANY years and have always been very friendly to me.
One more thing: I've recommended him to 4 other people, and all 4 are very satisfied (3 of them also driving regularly in from Sacramento rather than going to more convenient locations in town). read more