Wonderful salon. Excellent customer service. The hair wash felt like a spa treatment. Aubrey was a…read moregenius and I love my pixie cut!

Summary: Extremely poor quality hair services done in a fancy environment for top dollar…read more Management team, unethical, and careless towards customers. Read on. I had my hair done at the salon on July 23. The Salon is nice in terms of facilities. It's bright it looks nice, etc. The young lady who did my hair also had a very nice demeanor and asked all of the right questions in our consultation. Because she's the nicest person I experienced at that salon I will not be publishing her name (Even though she ruined my hair). That's about where the positives end. Everything else about this salon is incredibly disappointing. This post is really about the salon's response and reaction when one of their stylists ruins a customer's hair. I provided the three images of my own hair immediately after a blonding and color reset I had done in Las Vegas (back home). I explained how important it was to me that we really match exactly what I had in the images. I ended up with my hair in a completely different color family (red brown instead of neutral blonde) and all my color correction ruined. While nice in person, I believe that the "master" stylist doing my hair may have been completely inexperienced and unqualified to actually do the job. Because I chose to go with a "master" stylist this color service cost $395. When we were done, I clearly told her that we are very far off from the initial image that I provided. I told her I would give it about 24 hours to see if I can get a little bit more comfortable in the hair color I ended up with. About a day later, I called the salon in tears because I am very unhappy about my hair. I'm extra unhappy at having paid top dollar to be unhappy about my hair. The girl on the phone had very minimal empathy. The only thing she said was to write down everything into an email and that management would get back to me in 48 hours. So I did. Clearly even more upset than when I started, given the absolute carelessness I received from the front desk. The appropriate response from the salon would have been to get a manager on the phone immediately. I wrote the email. I explained the situation exactly as above, I provided my photos, And I requested solutions. One solution that I offered is that Lunatic Fringe pay for my travel and color correction again in Las Vegas. Remember reader, at this point in the customer service experience, there has been no empathy no apology and no solutions offered. In the meantime, I'm reaching back out to the salon back in Las Vegas to figure out what this would take to fix. I followed up and asked Lunatic Fringe for my formula so that the salon in Las Vegas can tell us what to do to fix it. And then I finally got the response from "management".... Management said That they will no longer engage with me because I am threatening and extorting them. This salon interprets a customer's requests to fix the situation as extortion. Customers should beware. If anything goes wrong with your "high end" (sarcasm) hair service, they will not fix it, they will have no empathy, they will not apologize and in fact, they're going to try to make their customers feel like the bad person in this situation after their customers pay them a ton of money for their mistakes. It is going to cost me time and hundreds of dollars to go back to Las Vegas to have my hair reset, again. I am frustrated and upset both at my time spent, what my hair looks like and the cost. This salon and especially its management should be ashamed of themselves. Hairstylists make mistakes every day, how a salon fixes it is truly what creates a good customer experience.

I went in for a hair cut and style and couldn't be more pleased clean shop reasonable pricing I…read morewill definitely return

I was hesitant about finding a new hair stylist since I am new to this area. But I wanted to let…read moreeveryone know that Emery is exceptional. She did what I asked her. And took her time. I will definitely will be back.

Great atmosphere and wonderful experience with everyone that works there. They really respect and…read morecare for all client needs.

Love this place, I've had a couple different stylists but typically book with Brooklyn, and they…read moreabsolutely nail it every time. Curl cuts are hard to find for reasonable prices, with people who know what they're doing, and Lucero seems to have quite a few people on staff that are well versed in it.

This is my go-to spot for haircuts, styling, treatments, and gray root colorings. I specifically go…read moreto Kristy, and she is AMAZING. I cannot tell you how happy I am to have found someone who can deal with my coarse East Asian hair. She is someone I trust 100% with my hair and that is really REALLY rare. She is so skilled, has vision, knows what I want, and executes beautifully every time. She is also a really wonderful person to talk to during the appointments, and she is really humble despite being so darn good at what she does. I also love the blowouts she does-- I call it the Kristy Special, because I have never seen my hair with as beautiful of a blowout before coming to see her. She seriously is the queen of blowouts. One of the best things is also the massage that she gives during the hair wash. I almost fall asleep during these (and generally almost fall asleep during appointments because I get so relaxed when she's working on my hair). I even had a friend move from out of state asking where she can get her hair cut, because she also has trickier hair texture, and I immediately referred her to Kristy. After she got her haircut, she was SO thrilled and told me immediately how happy she was with the job that Kristy did. I can go on and on about how much I love going to Kristy, but the salon itself is also really awesome. The staff and owners are all really nice, and they take a lot of pride in keeping the place clean, comfortable, and welcoming. They use Kevin Murphy and R+Co products, which are both really great brands, and I can really feel the difference after coming here versus the nice but less-nice products I use at home. I especially feel like the Kevin Murphy hair color is really gentle on my scalp vs other hair color; my scalp never feels like it's burning when the Kevin Murphy is sitting on it, and it also does not smell disgusting like ammonia-containing dyes. If you are lucky, the co-owner's adorable dog Queenie might be there to greet you and keep you company during your appointment. I really recommend everyone giving this salon a try, because it really has changed my hair game for me. People always give me compliments on my hair now, thanks to Kristy and this wonderful salon.

Coming from the south, I was a little confused for the GPS to say I'd arrived when it just looked…read morelike an apartment building. I parked in the back and then walked around and was glad to see it is actually a nice big salon modern full-service salon, just happens to be on ground floor of an apartment. Ashley was really kind and quickly got to work on my brows and was done in I want to say less than 15 minutes of me walking in the door. It was easy to make an appointment the night before on ClassPass. Soon after booking though, I got another email from their system with a different time so double check! I think Daylight Savings Time may have been part of the issue.

Alisia is my hair goddess!!! She is THE BEST! I fly from California to Salt Lake just to get my…read morehair cut and colored by her. She also has done my Balrazilian Blowouts for the last few years and I'm obsessed. I trust NO ONE with my locks except for her. Both my dad and I have been going to her for years. She is able to get through my super thick hair and turn it from drab into FAB every single damn time! She doesn't mess around when I come in with split-ends or color that needs correcting. She is honest about where I need to cut my hair to get it back to it's health and listens to my requests if I ever want layers, or want to change up the shape up. We've done it all with my hair! Simple cut. A basic color. Fun funky colors. She has such a good eye for what colors will go well with your skin I trust her completely when I come in. She makes sure to keep my hair healthy since I don't get the chance to fly out that often. She always does a fun style at the end so when you walk out of the salon you feel like a million bucks. The salon is beautiful!!! Very open and light and bright with super cool art all over the place. All of the stylists seem super nice. But I have to say if you go in, make sure to book with my girl Alisia and you will walk out of the salon with the confidence of a unicorn!!!

I got my first real hair cut in 6 years from AJ and she did such an incredible job! Super…read moreprofessional, fair prices, and honest when I asked for her opinion on my choice of cut. I asked for an undercut on one side and she recommended doing both sides to give it symmetry and boy am I happy she did. Thank you AJ for using your vision to assuage my doubts and make me feel like a brand new me. Not to mention friendly and easy to talk to! I'll be coming back when it's time to finally tame the rest of my hair.

It's wonderful to have options for curly hair specialists in the area. There is a difference…read morebetween getting your hair cut by someone who does a traditional wet cut with a comb versus someone who knows the proper way to cut curly hair...and Alisia here at The Curl Lab knows how to do it right. I made my appointment online, which was very easy. I was pleased to find plenty of options that weren't several weeks out since I usually book my hair cuts when it's dire and I can't wait for long. I received a text confirmation before the appointment as a reminder-don't worry. I'll be there. I appreciated how thorough Alisia was with me-asking what I wanted to change and what my goals were. She did a cut, then a wash, followed by a style. I love my cut and I'm happy with me experience overall.

Tricia Snow has given me the best haircuts in my life! She understands curly hair more than any…read moreother stylist I have experienced before. I had 12 or so inches cut off and it was a thrilling change to have. I don't have time or interest I. Spending a lot of time on my hair and she gave me the prettiest cut where my curls naturally bounce. I highly recommend her and will be going back for maintenance.

I was desperate. Needed a haircut before my trip in 2 days. Couldn't find many reviews for…read moreClaudio's, but gave them a call. Spoke with the girl that answered & she was able to give me info about the salon & who would be the best stylist for what I was wanting. Lulu did a wonderful cut! I've been back a few more times & I love my cut.

Rachele did an amazing job on my highlights and trim! She also was super fast and so sweet to talk…read moreto. Would definitely go back

Everyone there has been helpful, like, really helpful. I am just learning to style my hair and the…read moreowner spent time helping me understand how to achieve the look that Addie gave me. I went back a second time to really figure out what I needed to do and Addie answered all my questions with thoroughness and patience. She and the owner were both so kind! And because they are so reasonably priced, I could go back again to get a style and more instruction, if I need it! They were great! Thank you, Addie and Loxxie!