EDIT: Although I was very upset that my dog had a tooth knocked loose during his grooming experience, I have to give credit to management for handling it after the fact. The assistant manager listened to my concerns and contacted the District Manager. They agreed to pay for my dog's treatment at the vet to have the loose tooth removed. They handled it quickly and with consideration, and I do appreciate that. So, I am changing the rating.
The grooming service has gone way downhill. I started taking my dogs there two years ago and was generally pleased.
Then, last October, I brought my dog there for grooming and he was supposed to have a nail grind. When I picked him up, they said they could not do the nail grind because he wiggled too much. Ok, not a big deal. He was so eager to leave I didn't notice until he was in the car, that one of his toenails was ripped at the quick and twisted sideways. It was bleeding all over. Now, I realize that dogs can jerk their foot and something like that could happen, but they never said a word about it when I picked him up! There was no way they could not have seen it.
Now today, he went in for grooming, and when he was picked up he had a tooth knocked loose and they said it "must have happened while they were trimming his nails and he was wiggling".
You have injured my dog twice. I will NEVER EVER step foot in that store again for any reason. read more