I recently lost a cat to FIP. I had found, through petfinder.com, a new cat that would be the perfect fit for my family. He was being housed at this PetSense. I started the adoption process through Animal Rescue Kleberg. They called the store and put a hold on the cat for me, as I was not able to pick him up for a few days. We were very excited to be getting a new addition to our family.
The next evening I was called by Animal Rescue and told that somebody had removed the hold and adopted him out. I did some digging into the situation and from what I could find out was one of the volunteers from animal rescue went to the store and demanded the hold be taken off, against the store's employee's wishes, as they knew I would be coming to pick him up soon. He was subsequently adopted out to an EX EMPLOYEE of PetSense.
The store manager gave me an answer full of fluff saying they have changed their policy so cats aren't adopted out when they are put on hold. So basically... they will adhere to what a hold even means.
Stories kept contradicting each other that leads me to believe somebody intentionally went around my adoption process to do a favor for a friend who wanted the cat and now is trying to cover their butt. Even though a mistake was admitted, they didn't even try to fix it or have the cat taken back.
Well done Petsense and Animal Rescue. Well done. read more