The customer service of the cashiers and staff at the front of the store are the absolute WORST I have ever experienced. I have been doing business with the location in Corinth for 3 1/2 years now, and my dog's groomer Stacy, is the only reason I have continued to come back there. I remember one day I picked my dog up from being groomed, and paid up front with a credit card. I asked about putting a tip on my card for Stacy, and the cashier said "we don't do that up here, and she doesn't need a tip anyway. " Do you know how much money the groomers make?" "I replied, " No I don't, and it Durant matter, because Stacy earns and deserves every dollar she makes and then some.
Today I called 3 times to schedule an appointment with the groom shop. Summer answered the first time, asked me to hold, and after 23 minutes, never came back to the phone. I hung up, called back, and Anna answered and said I would have to hold on. Again... an 18 minute hold, I called the third time, only to get an attitude response from Anna again that I would have to give her a second. 21 minute hold, and then it went to a company directiry with an automated message to press * twice. That did nothing but repeat the same message. If they were THAT busy before noon on a Sunday, then have the courtesy to politeiy ask the customer to call back later. I have given that store hundreds of dollars per month for years. I am DONE. read more