I give this company a 1. I paid $250 for them to come to my house and spray for roaches. I had a…read moretotal of 2 visits a month apart. The 1rst one they inspected and sprayed and WOW. I saw a big improvement. The bugs were less like the treatment was really beginning to work. So I was impressed. Well the second time they come out and sprayed. It's almost like they sprayed to bring them back. With a vengeance. And then they wanted me to pay another $99 a month for a continued treatment plan. NOT IMPRESSED. DONT WASTE YOUR MONEY. Find a company that cares.

Worst service ever....Dalton sprayed 1 place in each room for cockroaches....they never stopped…read morejust kept coming....complained 2 times....they charge $130 to start $98 a month after that...never even received a call to try to make it right...cancelled after they kept sending dalton out....worthless company!

We had a family of yellowjackets decide that the overhang to our front door would be a lovely spot…read moreto move into before winter. My regular pest guys don't mess with hornets, and if they don't, I don't either. Enter Critter Control. This group has good reviews and also came recommended by the other pest group, so it felt like all signs pointed to them. I don't love the whole "fill out this thing on our website for a quote" only to have the convo moved to a game of phone tag that ensued, so I'd recommend just calling them. They were able to get the tech out (Colton) almost right away. He got up on a ladder, slapped some kind of instant-kill dust on them, and hightailed it out. After the dusty corpses fell to the ground, he came back the next day to seal it up and remove the portions of the nest he could reach. So far so good, and I'm hopeful that this was the end of it. It stinks to pay for something like this but it beats the alternative of getting up on a dodgy ladder with a couple dozen angry yellowjackets coming after you. Alternatively, if you leave them or seal them, they'll grow like crazy and maybe even burrow into the house. No bueno! So yeah, I'd recommend this group and will update if this effort didn't take but seems to be all good.

Will forever and always use this company for any of my needs! Maybe my bar was set low with another…read morecompany but when Colton came out, he was able to give me actual answers to the noises I was hearing in my chimney. The other company led me to believe it was racoons and were fully planning to dismantle my chimney to get them out. They also told me about some egg in my attic that they just left there and were unable to identify. Colton removed the egg (don't worry, wasn't a snake. Just an old bird egg) and gave me an entire plan for bat prevention in my attic. He came back in August when he said he would to finish the job when the bat babies would be guaranteed to be gone. Great at communicating with me throughout the process. I felt like they were honest and so incredibly helpful. THANK YOU!

well folks, this is the 1st installment of two. These folks were courteous, prompt, polite and…read moreprofessional. They answered texts and phone call quickly. answered all concerns. provided a good quote for services and had availability in their scheduling on short notice. what more can you ask for in a pest service. I spoke with Lisa and their manager and was reassured with our concerns. I hope to follow up,with the results of the treatment and services after completion. mind you, I reached out to 2 or 3 other local competitor. the experience, cost(s) and overall interactions were "NOT" as described as above.

Planet Pest did a great job getting rid of spiders and pests. I've had them come out twice and I've…read morebeen happy both times. Thanks

Insect control has been excellent. Unfortunately, communication is an ongoing issue. I have…read morerepeatedly requested that a written report be provided after performing their monthly treatments to remove moles from my yard but have been unsuccessful in getting them to provide anything other than an invoice. At this point, I dont' know if I still have a mole problem or am just continuing to pay for treatement that I no longer need.

My service was GREAT! I had Alex and he was very kind, professional and knew his stuff! Also has a…read moregreat ascent (side benefit)!!!!

We found a mouse infestation in our home and Smithereen was not only the cheapest option in KC but…read morethey had availability to come out immediately to help us. They came and instantly found the problem was a hole in our foundation. David was so helpful in walking us through where they were getting in and their trail around the house. He set up traps outside and inside and help set up all of our appointments for 3 months to check back. He is such a nice guy and our problem has gotten immensely better since they came to the house. His help in educating us the do's and don't in our area and helped make us feel better about the situation. They have been such a better help than other companies in KC that I have experienced. This has been worth every penny and I would absolutely use them in the future, though hopefully I won't have to. But I know who we are going to call if we have a problem again. I definitely recommend them!

I would not recommend this company. We had 2 rats that kept entering our basement and garage. We…read morebelieve they came from our neighbors who are hoarders and have people helping them clean out their house. We requested service in early January and bought a 30 day service package. The guy came out a few days later and set some bait traps outside. We continued to see them inside and called them back out 3 weeks in a row. The technician was very polite and we followed all the instructions we were given, but his efforts moving the bait traps around and setting snap traps had not produced the results we needed after 4 visits so we asked them for a second opinion. We'd had trouble through the process when calling for our included return visits either with them being unable to find our account, attitude from some people on the phone very clearly not wanting to help us despite being as pleasant as possible, or just not calling us back to schedule times for return visits. When we asked for the 2nd opinion, we really hit problems. We were told the operations director would call us in 24 hours when we'd call the office, but when we escalated, we could not get a call back when promised. After 4 days of this, we started calling twice a day to try to get an answer. Finally, on the 6th day (Saturday), we got a call back from the service manager who said he'd be out to our house on Monday with our technician. The technician did his first really thorough inspection that morning before the service manager arrived. He put some rock wool in a space and told us another space needed filled. The service manager looked around and, while polite, didn't have much more to offer. He promised he'd have another member of his team call us that afternoon to set a time to fill the 2nd space pointed out to us. As usual, no call. We left another message and the next day called to speak with the service manager and branch manager. We were offered more promises to come look and see what could be done, but we were done. Through all of this, we had approximately $3,000 in damages and ended up having to call someone else to do what should have been taken care of in a couple of weeks. Ultimately, we understand they can't control if a pest interacts with their traps or bait; but what they could control (following through and actually doing the thorough initial inspection promised on their website and calling us back when they promised) was not done. Within 2 days of calling a national competitor we had a very detailed and thorough inspection completed (mich more thorough than what we recieved from Smithereen), the house sealed, and a clearly defined plan to fix our problem. Please save yourself the headache and don't make our mistake. Just call someone else.