Had Pete's lawn care come to my home in the village of Spring Lake Mi. To remove the fall leave. 2025. Jamison told me it was going to cost $85 per hr. Sounds ok. So his 3 man crew came and did a nice job. Total work time 1.5 hrs. Not so hard to believe. The kicker 8.5 hrs to unload a trailer of leaves. Total bill.$827.00. Unbelievable. He charged me 10.15 hrs for this job. The best thing is they could've left them in the street. The village comes and sucks them up. My taxes pay for that. Jamison never told me up front that unloading cost so much. Plus why would it take 8.5 hrs to unload a trailer for such a small yard. Incredible. ​ read more

Custom design patio installed - final product was amazing. Bid process was easy to follow and clearly explained - open line of communication with all staff on site. read more

I had an appointment at 10 am. At 11 am I asked if they were still planning on coming and Justin said he was running late but was on his way. At 1pm with still no show, told them it wasn't going to happen. Very disappointed. read more

Absolutely the worst customer service follow-up I've experienced. I called six times to request "repair & seed" for lawn damage caused by their plow service this past winter. Unbelievable, each time I called starting this spring, they told me it would be taken care of, and I've been on the list for repairs since April. On each phone call, a rep from Pete's told me he would be out the next day. The simple repair of the sod, at best, is a 5-minute job with a mixture of adding seeds. It has become a point of principle that I called for Pete's lawn care six times to do the right and reasonable service. The entire customer experience has been a lack of customer respect without transparency from the company. read more

If your first encounter (with Kim) seems difficult, save yourself the hassle of dealing with this company. Why you have her as your customer service contact is beyond me; I've not encountered anyone as incompetent as Kim. read more

Excessive fees. The lawn timer that Pete's installed for my yard was $128 on Amazon. They charged me $291. I was told by Pete's that they did not buy from Amazon. I understand there is a service fee to install, but that is excessive for just about 20 minutes. Before installation, I asked two different people at Pete's how much this would cost, and they did not tell me. I found out after the installation. And then, two of the zones still don't work. read more

The worse landscapers ever! I had many conflicts with them..after just finishing mulching my yard, their guys went through my boxwood and blew the mulch all over the yard. When I called them to come back and rake the mulch back to its original location, they came back with their blowers and blew the mulch further into the yard! It was a mess...cost me money and time to remulch everything. They also destroyed part of my retainer wall, and when confronting them, they denied it. I think I know my house and wouldn't have made a false claim. Complaining doesn't do any good... read more

I take care of my own lawn, but on occasion I will hire a lawn service to do seasonal services such as aerating or dethatching, etc. I was living in Ohio at the time we purchased our house in Spring Lake. The current homeowner informed me that spring had arrived and the yard was full of weeds, so since I was in another state I called the lawn service he recommended (Pete's) and told them specifically to do a ONE TIME application for weeds, after I explained that I lived in Ohio currently and wouldn't be moving in for a couple months. When a bill never arrived I called to inquire and they told me they didn't do the service because "there was a new homeowner". I explained to them that I was, in fact that new homeowner and asked them again to do a ONE TIME weed application. They did, so I thought, but then weeks later after we had arrived to Spring Lake they showed up one day while I was at work and did another application of fertilizer and grub treatment. My wife went outside to approach them. She explained that we only agreed to a one time service, specifically, because I always take care of my own yard. The guy there said they just "assumed we would want the same service as the previous owner" and left a bill for around $140 and said we owed him that. I emailed their website that evening, trying to be cordial and even stating that I would still want to use their services for the future (dethatching, aeration, possible snow removal) but that I didn't think it was fair to be charged for a service I never wanted. A lady from the office called me the next day, was incredibly rude and confrontational. She stated that if I would have said one time only she would have wrote it down. Apparently she didn't. She then said that "we don't do ppls lawns for free" and I replied "I understand, but I don't pay ppl for services that I never signed up for". She said "Fine, be happy elsewhere" and slammed the phone down. So, obviously I will be using a different service for any lawn care needs I have in the future. This was most likely a simple misunderstanding at best, a clerical error on their part. However, the way they responded was unprofessional. These people are either just poorly organized or scammers who try to force their services on you and trick you into paying them for something you never agreed to. read more

We have had a bumper crop of acorns this year... So many that it has been impossible to keep up with. We called around to find a service that would clear not only the leaves, but also the acorns. My wife called Pete's Lawn Care and talked to Linda. Linda told us that they charged $53/hour for a team of two guys with powerful backpack blowers. These blowers would blow the leaves and the acorns, no problem. They guys showed up when expected and cleared our yard in just over 3 hours. They did a fairly good job, but we're not able to get all the acorns. However, we were pleased with the work. When the bill arrived, we were expecting a cost in the neighborhood of $175... Boy did we get a surprise - they billed us for 9 hours at $53/ hour for a total of $477!!! I thought this was surely a mistake. I called the next day and spoke with a guy by the name of Justin. I was told that their rate was $53/MAN HOUR (and that they would never have quoted $53/hour for a 2 man team ) so for a two man team, that is $106/hour (not the $53 they quoted us). On top of that, they charged for more time than they actually worked!!! Justin was adamant that they would not have mis-quoted us. I believe it is possible that they said "per man hour", but clearly they tried to mislead us by saying "but the $53/hr is for a 2 man team". Justin finally agreed to adjust their price a little bit, but we still ended up paying double what we thought we had agreed to!! We will never use Pete's again. They did a mediocre job and mislead us on their charges! read more

Worst business practices ever! Had appointment today with no show and no call. Called the service and spoke with April, who informed me she's been "calling him all day... missed his last 3 appointments". Knowing this, they never. Knowing this they never tried to call me and I waited around all day. Called her twice to get updates and first she said "you know how it is" as this maybe normal. And the second time she didn't even bother to offer me an apology or any other options and then when I voiced my frustration, she hung up on me! Think twice before hiring this company!! read more

Don't appreciate Pete's blowing someone else's leaves onto my property instead of collecting and hauling. I asked the workers not to do that, and was met with pretty much a nonchalant, blank stare. What?! read more