Absolutely the best! I was having horrible, horrible pain and managed to grab an early a.m…read moreappointment. Everything was great from the get go. They called before I arrived to verify my insurance, check in was a breeze and my care was excellent, plus they were able to squeeze me in for an extraction. I'm truly not understanding all the negative reviews. I can't thank the providers enough along with the hygenists, finance person, front desk for alleviating my terrible pain during a packed schedule. Truly appreciate them! Excellent care and customer service. For those complaining about not knowing what the cost would be it's typically up to the subscriber to call and gather what their plan covers, but they assist in doing that, plus they give you a no pressure estimate of what things may cost out of pocket which is very clear and they're not forcing anyone then and there. Excellent all around- Thank you!!! Truly appreciated!

If I could leave a zero I would. They don't care about the patient or their dental health…read more I had a failed root canal from childhood and needed emergency services and Aspen Dental was the only "provider" willing to see me. What they are is a middle man to American First Finance (AFF), a personal loan provider. They'll have you sign up for a monthly loan and even if you pay it every month they don't have the basic human decency to tell you that your insurance didn't cover the whole procedure! I saw them several times from the emergency consultation, the tooth extraction, the bone graft, the bridge implementation months later and several bi-annual dental cleanings and not once did they mention that my insurance didn't cover the first procedure. Meanwhile, I paid every month to AFF and paid for every fluoride treatment for each dental cleaning. They have no respect for the patient. They believe that just because an automatic corporate piece of mail gets sent out that they never have to inform the patient that they owe extra money. No transparency. A bunch of people who are willing to hide behind corporate and put profits over people at every turn. Really would've appreciated the finance department who has a representative in office informing me at least once that this was the case before the bill got sent to a third party! They don't care about your credit score or what you can afford! I will never come back here again.

I called this clinic to see if they could book an appointment to treat an infected tooth that…read moreneeded care as soon as possible. Despite the fact that I had a referral letter I offered to send to them, the receptionist refused to schedule an appointment unless my dentist sent over the same letter to their portal. I have never run into this at any other endodontic clinic, and felt to me like I was being treated as a child who could not be trusted to handle their own referral paperwork. I don't know who would lie about an infected tooth to get a root canal. Throughout the conversation, the receptionist was rude, accusatory, and unhelpful. She even lied to me when I told her I would be paying out of pocket as they were not covered under my insurance. She told me that paying out of pocket for out of network care was committing fraud. Which is not only stupid, but incorrect. A simple google search will tell you that is wrong, you can seek care wherever you want as long as they don't try to bill your insurance if they are out of network. This level of unprofessionalism and ignorance gives me serious concerns about their business practices. I would recommend seeking care elsewhere, I know I will be.

Extremely rude front desk staff. I called today to check on a referral that had been sent by my…read moredentist's office. The woman I spoke with was very rude from the start. She initially told me they did not have the referral, then backtracked after realizing they actually did. Instead of acknowledging the mistake, she tried to gaslight me about the situation. An appointment was briefly scheduled, but I later canceled after receiving a call from a different office.