Had my water heater at attic replaced recently by their technician, Juan. Great service and…read moreexcellent working ethic, will definitely recommend Juan and their company to anyone that needed any HVAC services.

After 11 years of faultless service my Navien NPE-240A tankless water heater threw an error code…read moreand needed emergency service. The installer was unavailable to evaluate it today so I put it out for the Yelp Pros which is how I got in touch with Payless. Michael int the office reached out to me promptly. Gave me the service fee up front and said they could have a tech present between 10-12 today. Joseph was at my house at exactly 11:00am and went right to work. With the help of a factory tech at Navien, Joseph was able to quickly diagnose and correct the problem associated with that code and didn't require an new parts to make that happen. As I am not a professional, I would have taken Joseph's direction if he had wanted to up-sell me, but he did NOT exploit that opportunity. His honesty, competence and desire to invest in repeat business overrode the pure profit motive and that will serve both he and his company very well. I would not hesitate to contact them again should I need any further service in the future. It's rare to find such honesty in the trades these days.

I called Matthew after a leak detection company found moisture readings under my bathroom tile. I…read morewas nervous about what they might find. Matthew came out promptly, assessed the shower, toilet area and surrounding space thoroughly and found no active moisture. Rather than recommending unnecessary work, he was completely honest about what he saw and didn't see. If you're looking for a plumber who tells you the truth even when it's not the easy answer -- Matthew is your guy. Rare find. Highly recommend! One tip -- Matthew is a one-man operation so give him a day or two to respond to calls. He's worth the wait!

Matthew is an honest and well-mannered individual. He arrived on time with all the necessary…read moresupplies to complete the job. The work turned out to be more involved than he initially anticipated, but even when I offered to pay the difference, he stuck to his original proposal. Matthew took great care to protect our home, putting down floor coverings wherever he worked and thoroughly cleaning up afterward. He was especially careful when opening the drywall, only creating the openings necessary to complete the work properly, even when things got challenging. Since he was working on a gas line, he took extra precautions, checking for leaks three to four times. He was patient, thorough, and focused on doing the job right instead of rushing through it. Matthew also recommended a drywall professional to help close up the openings after the project, which was a huge help. Overall, I am extremely pleased with Matthew Plumbing. I would absolutely recommend him to others. His charges are reasonable, and he is responsible and communicative -- more than I could ask for.

Jose was really professional and helpful, his parter as well…read more Very delicate at the time to perform my repair. Highly recommend them if you live in the San Fernando area. I will personally ask for them for future repairs. Thank you for your help.

I spoke directly with the owner and tried to address a few service concerns I felt were not handled…read moreproperly. While he disagreed with my assessment, and was combative...my perspective didn't change... It only worsened in terms of the company... I'm the paying customer, and the experience didn't meet expectations... I deal with a lot of vendors across the state for my facilities so I know the difference between acceptable and unacceptable. My biggest issue was the lack of cleanup and how quickly the crew seemed ready to leave. My entire back patio was left covered in mud and debris. The mess extended to my pool (which required a separate cleaning), the side corridors, walkways, my new doors, and even my barbecue area... It was pretty nasty... The new barbecue just got put in so the white stucco is going to need to be repainted. The street in front of my home.. including both neighboring properties...was left with significant sludge and sentiment buildup. I ended up having to apologize to my neighbors and personally pressure wash the area myself. To be fair, I was told the pool might get dirty, but this was far beyond what I expected. They also backed up and blocked my pool overflow system, which had been working fine prior, and didn't address it before leaving. From my perspective, the crew seemed more focused on moving quickly toward cutting concrete and scheduling additional work rather than fully resolving the issue at hand... They were eager to get the initial job going which is fine, and said there are three guys ready to work, but unfortunately one guy probably should have been out on disability with what seemed like a broken arm. No disrespect, they all seemed nice from a personality standpoint... But when you're being billed per hour, you expect three healthy workers. I've had similar work done at my other properties, and this experience felt rushed and not up to a professional standard. What didn't sit well with me was the owner's lack of receptiveness to respectful, direct feedback... especially from another business owner. In summary: The issue was not resolved (roots were visible on camera but not cleared).. out 1300 bucks.. did you get a second opinion and a trenchless option with more appropriate tools was presented and being executed on. There appeared to be a push toward more invasive and costly work... And they couldn't really confirm where the actual blockage was. It was more of a guessing game. Cleanup was far below expectations I was left to handle the aftermath, including cleaning and neighbor impact This may not be everyone's experience, but it was mine. I'll let others decide accordingly.

I needed a repair or replacement of a 12 year old water heater. They were responsive and open to…read morediscussing various options and pricing. They offered the best prices. Everyone was prompt and courteous. I'm very satisfied with the installation of the new water heater. Thank you!

Excellent service. Tom explained everything that needed to be repaired or replaced on my broken…read morewater heater. I can honestly say that this is one of the very best companies that I've had work on my property. Fast and efficient. Excellent quality. Very highly recommended!

I recently had these guys out to replace my water heater, and they absolutely knocked it out of the…read morepark. Their communication was lightning-fast--texts and calls were answered quickly, and they made scheduling super easy. They got me in for an appointment much sooner than I expected. The tech arrived right on time, explained everything clearly, and got the entire job done in under an hour. Seriously--professional, efficient, and no mess left behind. The price was very reasonable for the quality of work and speed. I highly recommend this plumber to anyone needing water heater service (or really any plumbing work). They're going straight onto my speed dial for anything plumbing-related in the future. Top-notch service! Thanks again!

Super professional. Erick quickly solved my water heater problem . Installation of a new water…read moreheater took him only 45 minutes with Zero issue. His pricing is lower by a mile from other company . I am Strongly recommending him for water heater problem.

Installed three shower grab bars. No broken tiles. No water leaks. No mess: clean and neat and…read moreprofessional. Very very nice and pleasant man. Would recommend highly.

Last night (12/9/25) at about 7pm, the hot water supply line that feeds into my hot water heater…read moreruptured. It was spraying water everywhere and was drenching the drywall that surrounds the water heater. I texted Josh from Layout Plumbing and he responded within minutes. I sent him pictures of what was going on and he offered me three options. One, to come out that night and replace the supply lines. Two, to come out the next day during regular business hours to perform the work at normal business hour rates. Or three, to explain to me how to fix it myself, which I really appreciated. Knowing that I was not going to be able to fix the problem quickly on my own and would need to run to Home Depot to buy supplies, I opted for Josh to come last night. He was at my door in literally 20 minutes. Josh was professional, courteous, knowledgeable and personable. As he performed the work, he explained to me everything he was doing and gave me ideas on how to avoid issues like this in the future. I also expressed concerns that my water regulator might be going bad because I noticed water pressure issues in the house. Josh took the time to check the pressure, and sure enough, confirmed the regulator needs to be replaced. He again explained how I can perform the work myself, but I also asked him for a quote to do it. Thank you Josh. You are excellent at your trade and I will for sure be hiring you again.

This was the first time I had work done by Plumbing by Kirk, everything was exceptional, quickly…read moredone in a very professional manner by Justin and Peyton. I had many repairs done to my home, that I purchase 6 months ago. Shower valve and head replaced, bathroom faucets replaced, new valves to all the fixtures installed, expansion tank and check valve installed on water heater and all new lines to the water heater. Tracey in the office did a fantastic job, she took information over the phone and I texted her photographs to come up with an estimate. It was done very efficiently and fairly priced. They will be my go to plumbing service from now on.

Great job installing a new water heater and up to code new…read morecomponents as well. They got there quickly with a new unit and did an excellent prompt install.

We realized Sunday morning that the hot water heater was leaking; called The Water Heater Company…read moreMonday morning and they had people out first thing Tuesday morning! Shawn conducted an excellent job replacing everything needed and brought it all up to code. Everything looks fantastic and operating well!

They're well organized, and the service technician that came out (Thomas) did an excellent job with…read morethe water heater installation (or at least it looks good, hopefully it stands up to the test of time). I took off a star for the price (see below for details). Timeline: I found out about the problem Sunday night (11pm), Thomas came around 9am Mon, and he was done at 12pm. My positive experience: My water heater (2016 Rheem) stopped working, and they were able to come out first thing in the morning to take a look. Upon reviewing my existing water heater, they recommended replacing it, along with some infrastructure updates to make sure everything was up to code. Thomas explained everything that needed to be done in detail, and I had a great experience interacting with him. The price: I took off one star because they're a bit on the pricey side. I ended up paying a little more than I originally wanted to even with some discounts they were able to provide. My original water heater was also still under warranty for both tank and parts until 2028, but this information was never revealed to me. I found out after I approved the job (my fault for not looking into it). I would've been happier if a cheaper option to replace some broken parts was offered to me as well, so that I could've made a better informed decision on repair vs replacement. Overall, I'm happy with their work, but price sensitive customers may want to look at other options before making a decision.

I have recently worked with Mario to diagnose and replace the valves for our wall-mount bathroom…read moresink faucet and to service our tankless water heater. The valve replacement was tricky as he had to access it through the other side of wall behind the faucet. Mario did a wonderful job! Throughout the process he communicated effectively, arrived promptly, and, most importantly completed the job efficiently, professionally and with minimal disruption to our household. Pricing was very reasonable too. I highly recommend The Water Heater Tech - Mario.

Mario replaced my old tank water heater quickly and efficiently. He explained the process clearly,…read morearrived on time, and made sure everything was working perfectly before leaving. Very friendly, professional, and respectful of my home--he even cleaned up after the job. Excellent service and great workmanship. A week later I called him back to replace a water pressure reducing valve. He found the best option for me and restored the original one with new parts inside. It works perfect now. I highly recommend him to anyone in need of plumbing work.

Outstanding work! ALWAYS!! Immediately responded to two…read moreissues in my house. Professional, clean, knowledgeable and fair prices. THANK YOU!

I hate giving less than wonderful reviews, but i feel like i owe it to the yelp community…read more Even though I called Clearwater, a different company showed up. They did snake the drain, but charged more than was quoted, didn't clean up after themselves, and tried to upsell us on something that is not even be needed. Unfortunately I will not be using this company again :(