Well organized practice. Everyone knows their role, and everyone I interacted with was super…read morefriendly. I have a pinched nerve in my back which prevents me from laying flat without pain. They worked with me to get me comfortable on the chair, even rolling up a towel for under my leg. I had been to Dr. Kingston a long time ago, he remembered me. The whole procedure was painless, no anxiety. I would very highly recommend Dr. Kingston and his employees!

Dr. Kingston and his entire staff could not have been kinder or more professional. I walked in to…read moremake an appointment to have a small lesion removed from my tongue. I was very scared and had waited months to ask for help. Instead of just giving me an appointment, they went the extra mile and took me right in and within an hour he fixed my problem. I was walking out the door before I had a chance to 'chicken out'! No pain and immediate recovery. I would go to Dr. Kingston again and highly recommend him!! Debra Shankar

Dr Kenney is very knowledgeable and does it all! He keeps you in the "know" step by step in…read moreprocedures large and small. I've had a lot of work done within just this year. I feel very comfortable going there and so should everyone. His staff ranging from the front desk, office manager, dental assistants and hygienists are top notch. I like them all. Thank you all!

I had my initial evaluation and X-rays done on October 10th. I was told I needed a dental cleaning…read moreand a significant amount of additional work, and that treatment could begin as soon as my cleaning was completed. That's where everything started to go downhill. It took until January 19th just to get in for the first half of my cleaning--yes, they only clean one half of your mouth at a time. The hygenist did a good job. Then it took until March 24th to schedule the second half. When I showed up on time for that appointment, I was told my X-rays had expired and I would need a new set for insurance reimbursement. Completely unacceptable. On top of that, my appointments were canceled multiple times, and I kept getting strung along with delays. At one point, they even tried to blame me for cancellations that were clearly on their end. Now, nearly six months later, I still haven't received any actual dental treatment, and I'm being told I may need another round of X-rays. Meanwhile, my dental health has only gotten worse. If you're okay with endless delays, rude communication, and zero accountability, this might be the place for you. Otherwise, I would strongly recommend going elsewhere.

Dr. Patel is very kind and attentive. I had a crown put in which caused some discomfort and he was…read moreable to diagnoze what anti-inflamatory meds I needed avoiding taking ibuprofen. The meds worked well and he was very exact in his prediction of the healing process. He also promised to call to check on me to see how I was doing. He is always very gentle and caring. Recommend.

I have been to many dental offices in my 77 years of life, but I have never been to such a terrific…read moreoffice like Kutztown Dental Center. Dr.Patel was considerate beyond words and did impeccable work. From the hygienist to the receptionists, this place is "A1". Don't waste your time going any place else... this is THE place!

I have been a patient of Heller Group for at least 8 years. Dentists to me are like a scary…read moreexperience It has been that way since I was a child. After having been a patient for less than a year I found myself not as scared and actually willing to come to the appointment. A big improvement for me. Their work is excellent and entire staff is very professional in the approach and delivery of service. I highly recommend them for folks like me and the brave dental patients out there

I felt that the service was rushed. No one introduced themselves so with masks it was tough to tell…read morewho the doctor was as she entered behind me through the door. Then I had a root canal and the majority of it was done by a technician. She had a tough time getting the dam off of the tooth and basically just pulled and pulled until it let loose. Seems like it's a money machine with very little regard to the customers. That is my experience. I'm sure that others find them perfectly fine.

First time going there everyone was super nice Janessa Ramirez thank you for helping me out with…read morethe paper from I highly recommend this place to anyone

They will milk you and your insurance for every penny for procedures you don't need. On the first…read morevisit they said they needed three different types of x-rays and said they couldn't do the cleaning without them so I had to pay out of pocket because insurance wouldn't cover unnecessary x-rays. Then they said I had periodontal disease and needed deep scaling. This also turned out not to be true. Luckily I knew they were lying and didn't pay the $350+ for this unnecessary procedure. If I had listened to all their lies I would have paid more than $600 out of pocket WITH insurance for x-rays and the deep scaling. Don't go here. Like the other reviewers said, they scare you into thinking you need a bunch of work done on your mouth when it's not true.

I scheduled my children's first dental appointments several months in advance and provided our…read moreinsurance information when the appointments were made. Our insurance recently changed, and the office called me the day before the appointment requesting the updated information. When they first called, I explained that I didn't have the new insurance information available at that moment but would call back later that day or the following morning to provide it. Despite that, I received another call later the same day asking for the same information, even though I had already committed to calling back. I called the office to provide the information and also expressed that I was frustrated by the repeated calls. My concern was never about the importance of having accurate insurance information--I completely understand that. I work in customer service myself, and I appreciate the need for accurate records. My frustration was simply that I had already told the office I would call back, yet I felt pressured before I had the opportunity to do so. Rather than acknowledging my concern, the office manager spoke to me in a way that felt dismissive and condescending. She even asked if I "always talk to my customers the way I was talking to her," despite the fact that I remained respectful throughout the conversation. I never raised my voice or spoke disrespectfully; I simply expressed my frustration with how the situation was handled. As a parent, first impressions matter when choosing healthcare providers for my children. Unfortunately, this interaction left me with little confidence in the office's approach to communication and customer service, so I chose to cancel our appointments and seek dental care elsewhere.

I've never had to pay anything for a routine check up and cleaning before coming to this place a…read morefew years ago because my insurance changed. It's always a surprise when you get a bill from this place. It always feels like a money grab like they're trying to sell you something not needed. The dentist doesn't like my silver fillings and last year's appointment she said they all had to come out and she didn't even examine my teeth. My last appointment she said I have some silver fillings that "may" crack and I'd need a crown. I was asked if I wanted to schedule that. I said no. Checking out the woman at the desk mentioned crowns and I told her I wasn't getting any. She said she could get an estimate. I said no. This place is such a money grab. I do not recommend this place

I wish I could give 10 stars!!…read more My husband recommended Dr. McKenna after I had several bad experiences with other dentists, and I'm so glad he did! From my very first phone call to the office, I felt cared for. Kelly answered my call, listened to everything I was going through, and managed to get me in for an emergency appointment within a few hours!!! Dr. McKenna was absolutely wonderful. He truly listened, explained every step clearly, and made me feel comfortable the entire time. His assistant (I feel so awful forgetting her name!) was just as amazing. So kind, gentle, and reassuring. You can really tell how well the whole team works together. Before starting the root canal treatment, Dr. McKenna explained every step and made sure I was fully numb, something my last dentist didn't even bother with, even though my filling was deep. Dr. McKenna fixed the poor filling from that previous dental office and discovered bacteria under the tooth that was causing my pain. My previous dentist had insisted nothing was wrong and left me to deal with on and off pain and no antibiotics for months!! I then went to another practice, as the pain became excruciating, same thing and said I had to wait at least until the end of the week until next months schedule opens for root canals. However, Dr. McKenna found the real issue right away and treated it properly. While explaining the X-rays and what they show. I'm still healing, but I already feel so much better and finally heard. I can't thank Dr. McKenna and his team enough. They've earned a new lifelong patient! I will be bringing my newborn son here once his teeth come through and recommending to other family and friends :D Thank you for your kindness, professionalism, and for helping me.

Doesn't not care about his patients. Told him I had bad experiences and was really skittish. Soo…read moreyou'd think he'd give me some room and space when I need it. 1. He left the room on 3 different occasions to help other patients meanwhile he's removing cavity's out of my mouth. I think that's rude. Then 2. I couldn't breathe I was all numbed up and couldn't feel a thing the assisitant was spraying water in my mouth and I couldn't swallow or breathe and I tried to let them know but shaking my hands but nothing. Soo I had get them away as nice as possible so I could breath. Then he demanded an apology and he said he would leave room and I could go home with holes in my teeth. Jj you do a great job dealing with distressed patients. Maybe don't take out your anger from your home life onto your patients .

You are looking at a woman who is totally terrified of dentists, caused by many bad experiences…read morewhen I was young! I broke a tooth and knew I had no choice but to bite the bullet and get it fixed! I asked a friend where I should go and this is where she led me. I had a panic attack before going and did not sleep the night before. Let me tell you that from the moment I opened the door and stepped inside I saw welcoming staff that immediately assured me that I was in good hands. The front desk staff was actually treating me like a person and not just a name on a chart! I was surprised...still terrified but comforted. I met Dr. Parsons and was immediately struck by his relaxed and friendly manner. He immediately put me at ease and was very reassuring and supportive. Nothing like I had ever experienced before! He fixed the broken tooth before I realized it was finished! It was the BEST experience I have ever had! Pain?? What pain?? There was none! I was shocked! Went back in today and the same result! I finally feel like I can handle getting my dental health back on track! I recommend them to a friend, Michelle, who broke her front tooth and is more afraid then I was. She went in two days ago and had Dr. Clark. She called me raving about her happy experience and is actually looking forward to going back next week to get other maintenance started! Unbelievable!! I recommend Bethlehem Smiles to anyone who is looking for a dentist!! Everybody here is fantastic!!

They seem to have problems and or confusion in the billing department. They canceled our dental…read moreinsurance. Surprisingly, this is the insurance that they recommended! Then when we asked if we could have a payment plan. They said no, they wanted to be paid in full. The day I went down to personally pay the debt. I found out that most of the bill had already been paid by the insurance company 5 months ago. So I paid off the bill, and told them I won't be back.