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Peter Mark

1.7 (3 reviews)

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Houston Hair

Houston Hair

(6 reviews)

££

I have been going to this salon for over three years. However, in that time the great staff have…read moreleft and service has continued to deteriorate to the point that I could not recommend this salon. On my last to one visit I spent nearly five hours, all of which were a disappointing waste of time. The highlights were none existent ... in fact my hair looked darker and the cut was lopsided with no layers as I had asked for. Although, friendly the stylist really had absolutely no idea what she was doing. I returned to the salon and expressed my disappointment and was told, by the stylist who looked like she was about to nip to the corner shop rather than go to a days work in a hair salon, I would have to pay again to rectify the situation as it was over a month. My visit was not over a month but the appointment would be as they had no availability. Against, my better judgement I returned for the appointment. Being near to Christmas I was hoping they could rectify the situation. The stylist in fairness did do her best but apparently the time slot I was booked into meant she couldn't do very much and didn't want to add more product to my hair within such a short time frame. However, the younger assistant couldn't have been more rude if she tried. Her persona and attitude was appalling and I really feel customer service is not her forte. During my appointment I witnessed a few rather disappointed faces and over head the phrase "it was an absolute s**t show from one of the stylists in response to a. customer's appointment. Simon, I feel you need to get off your high horse as your salon is only as good as your last customers experience.

Inexperienced staff with no personality - really disappointed in my hair - she didn't what I had…read morebooked and expensive. Won't be trying here again.

Peter Mark - hairstylists - Updated May 2026

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