I've Always Been Treated Good Here & My Service Dog Likes The Employee's & Store! But I Wished It Was Only A Little Bit Bigger Cause They Don't Have The Bigger Selections As Their Competition!! read more

My 17 & 18 yo daughters went in there to purchase fish. The employee would not let them purchase bc the 17yo was picking the fish out. The 18yo was there and said I am the one buying, she had her ID and DC.... The worker very rudely said you need to come back with parents and walked away. I called up there and she was rude and then I asked to speak to manager. Manager did not seemed overly concerned. They went to Petsmart and had a great experience.. Will not shop here again. read more

I have purchased over 1000$ of dollars over a 6 month time to start my fish tanks. I have 4, I have 2 fish left that is still alive from this store. I went in yesterday to pick up some plants and food. The store was extremely dirty, lights were off in locations that should not be. I don't know what is going on with Petco but I will not return to a big chain store for any of my needs. read more

the rudest people i ever met. they were stuck on their phones the whole time and barely talked. also got mad when i asked a question.

very disgusted in pet co they don't clean the cages , poor little farets cage is always full of poop! the food bowl is full of wood chip/shavings all the time i go in there! its rediculous! read more

My dog had an appointment at 9:45 AM.... They said he would be done at 3 which I thought was plenty of time for him to be groomed considering he's a yorkie. I called around 2:30 just to see if he was almost done. They hadn't even started on him! They then said the would have him ready at 5..... I picked him up. Don't recommend going here at all unless you have your whole day to give! read more

Today was my first time using Petco's grooming services and I was disappointed. The lady was very nice and actually did a very great job on my dog, but the price was crazy. When I booked online I chose the basic $50 dollar package because it was all my pup needed, and when I dropped her off the lady and I talked about adding on a nail buff which was $12, but when I signed for her to go back it said the total would be $72. I was a little confused where the extra 10 came from but I assumed it was a forced tip or some fee and went on. When I picked my dog up the total ended up being $96 before a tip. I asked the lady at the register and she said I had to have the app and subscription to get the $70 cut. On my receipt it shows I paid for the $50 "Long hair small bath and shave," which was what I wanted but then there was "Add 15 minute brush, shave, and brush out" charges added. Overall the lady did a really good job, I am just really frustrated with the inconsistency of the pricing after paying 2x as much as I planned. read more

Petco - Pet Stores Near Me - Longview, Texas

Do not order online, I ordered something to be picked up the same day, the order went completely through and I immediately received a message saying that my order couldn't be processed because the item wasn't in stock, yet it was 30 seconds ago when they took my money. I called the customer service number and the lady was nice from India or Thailand but the money would take 2-3 business days to return to my account. Why does it take 2-3 days to return my money when it took about 5 seconds to take it?!!! read more

I've been to this location several times!! And Dottie.. who is always working when I go there is always smiling always greets me and others !! She is helpful and is willing to go above and beyond to help!! I have come in a few times and have not been acknowledged or greeted or asked if I need help.. ignored .. makes it uncomfortable.. kudos to Dottie.. she is the MAIN reason I'll come back.. customer service is very important ,in any business. it's hard now a days to find that.. Petco is lucky to have her!! read more

If I could give zero stars I would. 2/3 of the cats available for adoption had eye issues. When brought to the workers attention she didn't seam to care and blamed that it was not her position. All was needed for one cat was to simply wipe his face. The other was more serious. For having a code of ethics and conduct you don't seam to care about the living animals you home in your store! read more

Love everything from the supplies to animals to the grooming salon. The staff is friendly and knowledgeable. The management is great. The groomers take their time and don't rush the babies thru. They keep the dogs comfort and safety first. read more

I purchased a Royal Gramma from here and within 2 days it was deceased due to ick. Not realizing the No Returns policy I was denied when I tried to return it. Nor was I informed that I'd have to return it to corporate with photos and receipts. Nobody at this facility mentioned anything about this nor was there any posting at the store about the policy. Perhaps it's my fault for getting anything from Petco and expecting there to be any quality involved. I'll NEVER buy any living creature from Petco ever again. LFS only for me read more

PETCO was my go-to store but not anymore. I am a long-time customer (8+ years) and one of the biggest reasons I shopped there was the management in that store. I enjoyed each and every visit I made to that store because of the personal attention I received as a customer from the PETCO staff. The store manager, Phillip Chrismon, personally carried my 50# bags of dog food, cat food, and bird food to the car for me on numerous occasions. Mr. Chrismon put a little bit of himself into his job every day and was always friendly and upbeat which made each trip to PETCO one of the day's highlights. But Mr. Chrismon is no longer employed by PETCO because they chose to fire him over FALSE allegations made against him by previously terminated PETCO employees. I will not trade with a company whose loyalty is non-existent. As for those who falsely accused Mr. Chrismon, I've always been told that what goes around, comes around . . . read more

I've used this store for a few snakes, because the store in Tyler never has any pythons. The staff is pretty friendly. A guy working at the Tyler location recommended this store to me when I asked about a ball python one day. Now anytime I am looking for a new snake, I come here. It's also nice for my dog to be able to walk around a different store. read more

I bought an Angel fish and a Sucker fish and within two days they were both dead! I know this is due to lack of care by the pet store because I have many fish and have had fish in the past that are perfectly healthy. I do not recommend EVER buying any kind of fish from petco. read more