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Pet Supplies Plus North Port

3.7 (42 reviews)
Open 9:00 am - 8:00 pm

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Our Biscotti
Diana H.

Val and John are 2 amazing people. They are always happy and cheerful. We have been going there since they opened. You also have Tina,Emma,Alissa who are wonderful. Now you have Josh who is helpful and strong. They are are wonderful people. They never miss a hi how are you or how can I help you. All I can say is my honey and I love them. P.S. there store is C

Gidget
Evie A.

I've been shopping here since they opened, and it's always been good. But today I want to give a shout-out to Josh. I came in the store with two goals: 1. The exotic animal vet in Fort Myers (Dr. Medlin) recommended I switch my Amazon to Zu-Preems pelleted parrot feed to improve her health. I asked Josh about the various Zu-Preems products and took his recommendation. My parrot loved the choice, and is eating very well. 2. I thought my little dog had arthritis since she was constantly licking her paw. Josh suggested she might have allergies, and recommended Pet Honesty Allergy Support. Gidget eats it like a treat and I saw immediate improvement. Josh may not be a vet, but he's a very experienced pet owner. In both cases, he told me about his own pets and what helped them. I saved a lot of time and money, thanks to Josh's expertise in pet supplies.

Proof of appointment confirmation showing I scheduled only a "standard groom" as well as the price of $59 not $68!
Jenna D.

BEWARE of the grooming and owner of this pet supplies! I have been a customer of pet supplies grooming/store for many years now in IL and I've had nothing but a great experience. Upon moving to FL my first instinct was to take my dog to my new local pet supplies plus. I made my appointment online as I always do for a standard groom ($59) on 9/12 at 3:00 pm with Colton. I got a text that morning asking if I would like to come in early, I said I could at 11:30 am. I arrive and his assistant/groomer Kaitlyn checked us in and felt my dog (shihpoo) for mats and overall coat condition. She said he felt good and didn't see anything major mat wise and told me the desired cut was not an issue. I had asked to cut his body fur down but to keep his face in the current "puppy" cut style, just trimmed down and to not cut his eyelashes. She confirmed again not an issue and stated back to me what I wanted cut wise. All seemed great until I arrived to pick my dog up. Kaitlyn handed me my invoice which was $89 I saw a charge for a p&g package plus $68 for the standard groom. I asked Colton what the $30 was for, he told me it's a better quality shampoo, nail cut, ear cleaning, and it would help with future mats and that my dog did have some mats on his rear end/back legs. I explained to him that I did not select this service when booking and he "checked" his computer and said I did book it and that it was my mistake. I then asked him why the groom was $68 and not $59 and he said someone just didn't update the website they increased their prices. I then realize as I'm leaving they shaved my dogs body down as requested but also shaved my dogs face down to nothing, he looks awful eyelashes everything gone. At this point I'm not happy. I search my emails and find the confirmation email from when I booked my dog's appointment sure enough, I only booked a standard groom for $59 NO extra services! The email also states "approximate price, will be confirmed at check-in." Neither Kaitlyn or Colton confirmed pricing with me at check-in, only that my dogs coat was good, no major issues according to Kaitlyn. So I call and ask to speak to a manager I'm given "Annabelle" I explain the situation to her and that I have proof that I did not select this $30 service and I was charged more than what they listed their standard groom as, and my dogs cut was not at all what I wanted. She placed me on hold for awhile and came back and said that Colton told her I selected the extra service. Well I reminded her I have an email proving I did not select this mysterious service. So she tells me she will refund me the $30 but I need to contact corporate to have the groom itself refunded. She asks me when I can come in for the refund (I live almost 30 min away) so I told her the next day 9/13/23 she said she would leave a note for the staff. I drive back on 9/13 to get my refund of the $30. I'm met by an older woman (didn't get her name, but apparently she's the owner of the store) and she has no clue what I'm talking about and needed to go talk to grooming. The owner comes back and says that she spoke to Colton and he told her that he had to charge me for this $30 service because my dog was so matted! I'm floored at this point. Colton completely lied to me, then upon presenting proof that I did NOT sign up for this service he then switches his story to my dog being so matted he "had to add this service" I explained to the owner of the store that my dog did not have any issues with his face or ears and her own staff person Kaitlyn confirmed that at check-in I then reminded her of her own email jargon of being told about any potential charges upon check-in which neither of them brought to my attention nor did they call me during the groom to inform me. The owner could care less. Took her employees side stating "he's the best groomer in the area" maybe he is but I prefer to do business with HONEST, kind people and the owner and her groomers are none of that. Reported to corporate photos to "prove" their dishonesty

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16 days ago

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3 days ago

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3 months ago

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8 months ago

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1 year ago

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2 months ago

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1 year ago

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9 months ago

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5 months ago

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7 months ago

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9 months ago

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11 months ago

Colton did such an amazing job on Johnny my schnauzer. It was the best haircut since I rescued him 5 years ago! Will definitely be back!

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1 year ago

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1 year ago

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2 years ago

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1 year ago

Great service, friendly people! Good variety of fish although not a lot of tank care products. My doggos loved their beef hide bones!

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3 years ago

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3 years ago

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3 years ago

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2 years ago

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3 years ago

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3 years ago

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2 years ago

Never enough people working there you're lucky if the manager wants to work. She will not help the cashier, guess it's not her job.

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2 years ago

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4 years ago

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3 years ago

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4 years ago

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4 years ago

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6 years ago

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5 years ago

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4 years ago

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4 years ago

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5 years ago

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3 years ago

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6 years ago

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We're so glad you enjoy our store!

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4 years ago

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4 years ago

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5 years ago

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Ask the Community - Pet Supplies Plus North Port

Review Highlights - Pet Supplies Plus North Port

I buy my 83 lb Goldendoodle's and 60lb Standard Poodle's food, toys and accessories here.

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Pet Supplies Plus North Port - groomer - Updated May 2026

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